1,333 Illinois Used Car Dealers

The people were very friendly and accommodating. - glzd

The people were very friendly and accommodating. I'm not sure who dropped the ball on some of the communication whether it be the actual dealership or whom ever but, I was waiting on my car to be delivered and it took a very long time ,to the point where I needed to do another application . Then when I was told It was in on like a Monday I live out of town and asked if I could make apt. on Saturday and they said yes. I called back on Friday to confirm my apt. and They told me that they had no car saved for me and didn't know what I was talking about. Fortunately the car hadn't been sold after I had waited an extensive amount of time. So I was told I needed to do another application because there had been so much time that had passed from when I ordered the car. Then I purchased the car that all went well very satisfied with the customer service person on his knowledge of all the details. Where we had another problem later when I got home and reviewed all my paper work the customer service person had over charged me for the purchase of the vehicle by 1000.00 dollars so then I had to make numerous calls to get that right and after two to three weeks got my thousand dollars back. I gave a 4 star rating because the effort from the people evolved was excellent otherwise I would have given a 3star I feel like these problems were significant enough to were my wife and I deserve some sort of compensation like another 1000.00 off the sticker price. It will be difficult to recommended carmax to family and friends.

I recently took my car for a detailing service and - team30a

I recently took my car for a detailing service and initially was not pleased with the outcome. I voiced my concern and the issues were addressed promptly, graciously, and thoroughly. So many dealerships tout their prowess with customer service but when it comes time to deliver they disappear. Not with Kunes. Their customer service was exemplary and I was treated with respect and they made everything right just as they said they would. This dealership, in my opinion, is outstanding. Thank you to the service department for your commitment to your customers.

Kostya Reznik helped us get a great deal on a new Kia. - Happycustomer

Kostya Reznik helped us get a great deal on a new Kia. He was a pleasure to work with.

I have had excellent service. - Michelleingersoll80

I have had excellent service. Everything went smoothly from check in to check out.nathan was amazing

When I got home I checked the oil. - rhoughtb

When I got home I checked the oil. It was way overfilled. I took it back ro the dealer and they said they put 4.2 quarts in and everything should be alright. When I just now checked it it was stille overfilled. Will pump it out myself.

Full service experience made quick and easy! - mikedepiano719

Full service experience made quick and easy! Received help from Jesus online and Seraj gave me an amazing in person experience and happily showed us around the floor and answered all my questions! Would 100% return in the future, amazing service!

Really impressed with South Suburban Mitsubishi. - georgiabartt04

Really impressed with South Suburban Mitsubishi. The team was welcoming, explained everything clearly, and never made me feel rushed. It’s refreshing to work with people who genuinely care about their customers.. The whole process was smooth from start to finish! Highly recommend them!

Very happy with the service you all provided the service - Danawood2998

Very happy with the service you all provided the service was done in a nice timely fashion and I’ve never had any problems. That’s why I keep bringing my vehicle back to you all time after time.

Great place a lot of cars . - service mmss

Great place a lot of cars .Salesman Mike was great.Will stop again to purchase one more car for us

Was in the process of looking for a new car and Mazda - j.golat

Was in the process of looking for a new car and Mazda stumbled into my algorithm. Took a look and of the other brands I decided on a Mazda3 Carbon. Tough car to find on lot but lucked out and after going through the approval and before picking my deal looked and saw the vehicle was at a sister dealership. Sent a message if vehicle can be brought down. Next day receive call text and email from Cynthia(she’s a sweetheart) that the car I looked at was still in transit…but they received the same vehicle from a different dealer that’s not on the site would I be interested. I told them absolutely if you can get it to Naperville. Next day car is in process of being moved and since I had previously shown interest they asked if I wanted to place deposit. During this time I had 2 other deals in limbo one with the competitor dealership they actually received the car from and my local Mazda. Both kinda didn’t want to deal on a car in transit and just asked if I wanted to deposit to hold the car then deal. I called Cynthia back and verified a few details and time frames she sent those to the manager Brittany(another sweetheart) got all the details hammered out without wasting time standing in the dealership. Sales pack handed off to Adam who reached out to confirm when I’d come in. Showed up and for the most part deal was done. Aside from the 1 1/2 hours before signing. They stood by the numbers and because of that everyone that played apart in the purchase from Cynthia to Brittany, Adam to Tonie and Anthony were all solid. Sometimes doing the lifting makes their job easier which makes it more an enjoyable experience. Much appreciated.

I leased a car and they delivered the same car but one - tconrath

I leased a car and they delivered the same car but one with a different VIN. They needed to pick up the car from another dealer and I did all the paperwork at night in the dealership. The next day they picked up the wrong car. The other dealer had 2 of the exact same cars and they picked up the wrong one,,,different vin from my contract. They did not catch this until a week later when the other car was being sold. They still have not fully fixed their mistake. Very unprofessional management.

I've only had my suburu 2 years and I've already put 7000 - contrerasalicia266

I've only had my suburu 2 years and I've already put 7000 into it. You told me it was never in an accident when I purchased it. Just to find out it was . It has overheated on me so many times. That i have it in storage and I'm not driving it. My family safety is first. The whole inside filled with smoke. I tried to trade it in a tear ago. I was told I needed to put 6000 down plus trade it. I have two autistic grandsons that are nonverbal that I commute back and forth. I'm sorry but their safety is first. Now I'm stuck paying on it and I've already forked out alot of money in the last 2 years. Never will I recommend you to anyone .

I recently purchased a 2022 Honda CR-V from Serra Honda, - Leibole

I recently purchased a 2022 Honda CR-V from Serra Honda, and overall I can confidently say it was worth the experience. This was actually my first time buying a car from a dealership, so it was a big decision for me. I drove about an hour and a half to get there because they offered me an honest deal and a fair price, and I’m really glad I made the trip. Steve was very kind, professional, and made the entire process smooth and straightforward. A few days after the purchase, I noticed condensation forming inside one of the headlights. I reported it almost immediately, but unfortunately there was a delay in follow-up, which was frustrating at the time. As the issue persisted, I eventually had it inspected and was told it was a factory seal defect. However, this is where I really want to highlight the dealership. Once management got involved, they stepped in, took ownership of the situation, and made things right. They replaced the headlight at no cost to me and handled everything professionally. On top of that, they even returned the car washed, which I really appreciated. Things don’t always go perfectly, but what matters is how a business responds when something goes wrong. In my case, Serra Honda stood behind their customer and resolved the issue fairly. Overall, I’m very satisfied with how everything turned out, and I would definitely recommend them, especially for anyone willing to make the drive for a good deal, honest pricing, and solid customer service.

We had a wonderful experience purchasing our Jeep Grand - Ksbwith3

We had a wonderful experience purchasing our Jeep Grand Cherokee L a year ago! Clint Bonar was incredibly patient, knowledgeable, and took his time to make sure we felt comfortable every step of the way. He truly made the process easy and stress-free. Even a year later, Kunes of Macomb still reaches out to check in, make sure we’re happy, and offer any services we may need—which really says a lot about their customer care. Highly recommend both Clint and the team!

Brought a new Hyundai Elantra 2023 model and we had a - Suresh Alokam

Brought a new Hyundai Elantra 2023 model and we had a very good experience with the dealer.

We had a pleasant experience dealing with salesman Allen - Jeff

We had a pleasant experience dealing with salesman Allen Friello. He was helpful and didn't pressure us to purchase. 12/2023

I had an excellent experience working with sales - Marriah Grant

I had an excellent experience working with sales representative Sergio Montiel and Finance Manager Duane Price. They were extremely helpful, hospitable, informative, and respectful, and genuinely took their time throughout the entire process. Both made the vehicle purchasing experience smooth and stress-free. They truly listened to what I wanted and made sure everything stayed within my comfort level. Overall, a job very well done by both of them.

Had an excellent experience buying from out of state. - michaelbrodycamp

Had an excellent experience buying from out of state. Procured the vehicle before it arrived at the dealership and was not surprised with any hidden markup. Overall a great sales experience.

I walked in thinking I wouldn't find my perfect car. - Jazlyne

I walked in thinking I wouldn't find my perfect car. As a woman, I often get disrespected when going to dealerships alone. But with this dealership everyone was respectful and willing to help. I worked with Al and Tom and they were terrific. Thank you so much Al and Tom!

Not very good experience, I was told that they were going - Matthewschewe

Not very good experience, I was told that they were going to replace tail lights and they did with different ones. My had aftermarket led they put stock in it. Then it is 4 days short of 30 days and still waiting on title so I can register vehicle along with check to pay the sales taxes which were included in financing. I will not be buying another vehicle from them

Great service dept, friendly sales staff,Casey was - terrance.rogers21

Great service dept, friendly sales staff,Casey was particularly helpful, informative and friendly. Great selection of new and used cars.

I recently purchased a new car from Dwight Ford, and I - racheljneubauer

I recently purchased a new car from Dwight Ford, and I couldn’t be happier with the experience! From start to finish, the entire team—Woody, Brandon, Trevor, and Zach—was professional, patient, and genuinely helpful. They made the car-buying process easy and stress-free, answering every question honestly and never using any pressure tactics. It was refreshing to deal with a dealership that values integrity and transparency. The pricing was straightforward and fair, and I felt confident every step of the way that I was getting a great deal. I’m proud to support this local, honest dealership and highly recommend Dwight Ford to anyone looking for a positive, trustworthy car-buying experience.

The team takes care of you on time and tells you exactly - tcsdayDoc47

The team takes care of you on time and tells you exactly what they are going to do up front. I hope the staff and mechanics there are kept on the pay roll with the site closing.

Todd and the sales manager worked with me to come to a - albertstrate65

Todd and the sales manager worked with me to come to a price that was agreeable to both sides. Everyone at Steve Schmitt auto was very easy to work with and made it an enjoyable experience.

Adam was great on showing us exactly what we wanted, the... - chrissy7702

Adam was great on showing us exactly what we wanted, the overall experience at the dealership with the salesman Adam had to have been the most fluid process I have experienced. Thank you Adam for the great experience!

I had a disappointing experience at Friendly Honda in - Michelle

I had a disappointing experience at Friendly Honda in Springfield, IL. After a fuel injection recall repair, my dashboard lights started blinking uncontrollably just a few miles from the dealership. When I returned, multiple techs dismissed my concerns, insisting the issue wasn’t their fault. One even sarcastically asked, "Oh, are you a mechanic?" when I pointed out that the problem arose only after the repair. Instead of taking accountability, they claimed I would be responsible for fixing it. Their lack of professionalism and refusal to acknowledge their mistake were unacceptable. I will not return to this dealership.

Just picked up our new Bronco! - J. Weeks

Just picked up our new Bronco! Wonderful customer service from start to finish. Dan, our sales guy, made working from out of state a breeze (including working on our trade in value.) Cedrick was thorough & worked hard to complete our transaction electronically ahead of time, so our in person closing ran smoothly. The front desk staff was so welcoming! Sean even took time to talk to us about our experience dropping our kid off at college… really genuine folks at Kunes Sterling. We would highly recommend working with them, and hope to again in the future. Class acts.

Sales process was really excellent. - Tdweitzel

Sales process was really excellent. Robert was the salesman and I was texting with him ahead of time and he was really responsive, answered my questions and even took pictures n real time to send to me. He was not aggressive in his sales approach in any way. The only reason I’m not giving 5 stars is because of the finance guy who had a number of fees he didn’t review with me and tried way too hard to get me to purchase an overpriced extended warranty. That was sadly the only negative in the whole experience.

Chris in the service department is amazing to work with.... - vanconnie@aol.com

Chris in the service department is amazing to work with. We had an emergency repair and he was incredibly helpful at getting us back on the road. We were from out of town and he was able to help with insurance information and made the whole process very easy! Thank you Chris and Anthony Buick!

Excellent Experience! - tangelacjohn

I recently purchased my Audi from WCMC and my experience was great! Kevin was very knowledgeable and forthcoming about the car and everything that I asked him. When I initially called and told him I was on my way to test drive the car, upon my arrival the car was in the front ready for me to get into and have a look around while he printed paperwork for me. If you are looking for a car please visit WCMC and ask for Kevin!!!!