1,275 Illinois Used Car Dealers

I Love Them They Always Coming Through Nd Looking Out For - TASHAY

I Love Them They Always Coming Through Nd Looking Out For Whoever Comes To Them For A Car❤️❤️❤️

Fast and friendly service they treat you like family. - johnchadwick71

Fast and friendly service they treat you like family. I would recommend them to anyone looking to buy a vehicle.

CNN and the actual sales department are wonderful people - Mimisierra84

CNN and the actual sales department are wonderful people but if you ever have to get your car worked on in the service department it is a big hassle they never give you a straight answer of when your vehicle is done they take a long time they argue with a customer my experience full times with the service department we’re both horrible they’re very rude !

WORST COMPANY EVER! - MilaRainey

WORST COMPANY EVER!!!!! DO NOT DO DEALINGS WITH THEM!!!!! I WISH THEY NEVER RAN ACROSS MY APPLICATION!! I paid half of my car note and told them i’d pay the rest when i got paid. They didn't wanna work things out with me AT ALL. I had another loan with them that was paid for ON TIME. I told them the 4th not thinking about the holiday and banks don’t receive deposits on holidays (slipped my mind) and i get paid at night. Once i noticed i didnt get paid i was going to pay in the morning when it came. They didn't wanna work things out with me AT ALL. I had another loan with them that was paid for ON TIME. They will not help you in the time of need! I literally was going to pay it within the same day. They took my car about 11:30 AM. I had NO time to handle it! And they wont let me get my car back unless i pay $25,000!!!!!!! I HATE THIS COMPANY

Great experience with this dealership. - debiwink01

Great experience with this dealership. My salesperson Sam was terrific. The Manager and Finance person also good to work with. They all made the process easy.

Worst car dealership ever. - cheniece19

Worst car dealership ever. Sell bad cars, have horrible customer service AFTER your car breaks down. Don't care about the customers or the bad situation they put you and your family in. Transmission went out the 1st month I got my car. Wouldn't even give one star.

Have a car from here. Love it and all the people whom helped - Karyl Ann

Have a car from here. Love it and all the people who helped get me in it. Would go there again. Thank you! I appreciate all the help....Karyl

Worse customer service and customer loyalty I’ve ever - 5k lifespan on used cars

Worse customer service and customer loyalty I’ve ever dealt with. Purchased a car from the Waukegan location. Within the first week the vehicle had several issues, safety was a huge concern. Had several emails from the waukegan finance manager telling me he would fix the issues but parts were on back order. Waiting 2 months heard nothing. Upon contacting him back, he attempted to act as if he had been waiting on me all this time (Even though the emails proved otherwise) He has something against dealing with a Female,He refused to contact me directly and would constantly interrupt my husband at work. Tried to put me in a “complimentary” loaner that wasn’t fit or safe for the road (the entire steering wheel moved about and was broken) after I refused to put my life in danger, he refused to fix my car at all. He then provided an estimate and expected me to pay for the issues. I’m not paying for issues that his lack of attention caused. They then passed my calls around like a hot potato. They will block you out completely and accuse you of being irrational in order to avoid fixing their lemons. The only assistance I was able to get was from the head of Chicago Acceptance.

I was working with a girl by the name of Amanda which was - Patangiepurtell

I was working with a girl by the name of Amanda which was very pleasant to work with, but final decision came from Claudia. I was offered to put $1500 down and $130 a week payments they wanted to place me in a RUSTED Ford Escape. Claudia stated that with a larger downpayment she can do better. I told her for that I would have my daughter co-sign. Her response was “WHY WOULD YOU DO THAT, YOU WOULD JUST RUIN HER CREDIT” 😡, WHAT??? How professional is that statement? Never is my 46 years have i been so offended. Why would she assume i would ruin my daughters credit, because my was so negatively impacted by a huge situation Claudia is not aware of. She made me feel humiliated and embarrassed.

Bought my dream car from College Cars , both the car and - johnandersredfern

Bought my dream car from College Cars , both the car and the service exceeded my expectations. Zack the owner gave excellent service. A very pleasant and satisfying purchase. highly recommend. John from Kirkland Washington

Great dealership. - Trev35

Great dealership. Response to my questions right away. Great looking cars. If I lived closer I would buy my cars here all the time.

Very professional people great service! - Sillygirl89

Very professional people great service! Will go back everytime! They have their best guys on it all the time!

Denzel was wonderful to work with, and did everything - glambrecht

Denzel was wonderful to work with, and did everything within his power to make the experience a good one!

Professional staff, great financing options and provided - kkynard9

Professional staff, great financing options and provided a level of service and support that made my purchase seamless.

I purchased Range Rover recently and I am very pleased. - EK6

I purchased Range Rover recently and I am very pleased. I worked with Roshan and Azeem who were both very helpful and worked to accommodate my long-distance purchase. Thank you!

Very nice, friendly, explained everything from start to - eaglesconnie

Very nice, friendly, explained everything from start to finish and never said that they could not help me get a vehicle.

Great place to buy a used vehicle! - rmlmcollie

Great place to buy a used vehicle! Just bought my 2nd vehicle from Gino and Nick.

We went in here expecting to ‘view’ a vehicle and we were - jmurukas

We went in here expecting to ‘view’ a vehicle and we were so comfortable with Troy’s knowledge and expertise as well as Professionalism that we purchased right then and there! I would recommend Troy and Driven Auto to anyone looking for a seamless experience. Will definitely purchase our next car from him as well!

I am a little late giving this review, but it was on my... - AudiLadyA7

I am a little late giving this review, but it was on my list of "eventually I'll get to it"! I flew in from Pa to purchase a car I saw on Ebay. I dont buy anything with just a picture so I flew in and went to see the car, then also paid $150 for the offical Audi dealer to look over my car (called "Used Car Inspection) Everything checked out and with the nice deal they gave me (cheaper than what I could get in my area) I was able to drive the vehcle home. The office was a bit slow to give my bank the documents it asked for...but that only took 2 weeks before it was cleared up! Very smooth transaction!

I had the greatest experience being a first time car... - Satisfiedisanunderstatement

I had the greatest experience being a first time car buyer Michael is an absolute peach and Gabe worked super hard getting me the best rate. Even up until the last minute. They were all very helpful, explained everything I needed to know and treated me like family. Even took care of my rental after my purchase

Jeff was upfront about everything and was great to deal - Fairbury IL truck buyer

Jeff was upfront about everything and was great to deal with! Would recommend them for your next auto purchase!

WARNING-Have a mechanic check vehicle before purchase - bpariroo

WARNING-have vehicle inspected by a mechanic before you purchase from Alliance Auto Group. I bought a Ford Raptor from Alliance Auto Group in September 2018. I took it to the Ford service center a few days after the purchase and they informed me that I needed to replace both lower ball joints and that the heater didn't work on the driver side of the vehicle. The ball joints cost a little over $1000. I didn't have them fix the heater. Even after replacing the ball joints, the truck rode very rough. I've put about 2000 miles on the truck since I bought it. Last week, the ride got so rough that I couldn't drive the truck over about 45mph due to intense shaking. I took it onto a shop to have the tires balanced and the alignment done. The guys at the shop asked me for the lug nut key to get the lug nuts off. I realized that Alliance hadn't provided the key, so I reached out to see if they still had it. Alliance let me know that they had several lug nut keys at the dealership that they had forgotten to include when people purchased from them. I asked if I could come by to take a look and they didn't respond, so I had to have the shop cut the lug nuts off the truck. This cost $150. Once the shop cut the lug nuts off, they tried to balance the tires. The shop was unable to balance the tires because Alliance had put cheap, remolded tires on the truck. Remolded tires are used tires that have had some rubber added. The shop explained that the remolded tires would not balance and that they would be dangerous to drive on. They recommended that I purchase new tires asap ($1500). They also informed me that the engine is misfiring and that the truck is leaking transmission fluid. Once I found out how many problems there were, I reached out to Alliance to see if they would help with any of the repairs or help me get safe tires. The sales rep rushed me off the phone and said he would "look into it." That was a few days ago and I haven't heard anything. Meanwhile, the truck is unsafe to drive...

You can not contact this them on the phone at all and - michellewhite3666

You can not contact this them on the phone at all and they give you the run around when you finally talk to someone and then send you to voicemail. I just want my car fix which is under warranty I had to pay out of pocket because I need my car to go to work to pay bills. My next step is blasting them on the news and filling a legal complaint. I almost lost my job trying to get them to fix something that's covered in warranty and can't reach anyone. Please run from this place, don't purchase a car from here unless you are a mechanic and don't mind fixing your own car. I've been without my car for 2 1/2 weeks and still having been able to speak to someone.

I recently purchased a 2011 VW Jetta TDI from Chicago - Jonathan

I recently purchased a 2011 VW Jetta TDI from Chicago Motors Direct, and I couldn’t be happier with the entire experience. Despite the distance, with the car being shipped all the way to Washington State, the process was incredibly smooth and efficient. From the outset, the team at Chicago Motors Direct demonstrated exceptional professionalism and expertise. They provided thorough and transparent information about the vehicle, ensuring I was fully informed before making my decision. The car arrived in pristine condition, exactly as described, which speaks volumes about their commitment to quality and customer satisfaction. Communication was excellent throughout the process, with regular updates and prompt responses to all my inquiries. They made the shipping process straightforward and stress-free, handling all the logistics with great care. Chicago Motors Direct truly exceeded my expectations, and I highly recommend them to anyone looking for a top-notch vehicle and stellar service, no matter where you are located. They have earned my highest praise and trust.

Skidoo sled bought Feb 2020, suspension shipping bracket... - Hdtom58

Skidoo sled bought Feb 2020, suspension shipping bracket was not fully removed, skis installed on opposite sides. Contacted them and they offered nothing, poor workmanship.

I visited (2) dealerships prior to coming to Bourbonnais - gregorywhitaker

I visited (2) dealerships prior to coming to Bourbonnais and I must say the customer service that was given to me at this locations was above and beyond the others. Victor was great at explaining all the features for the vehicles that we looked at. He also has a great personality.

Great service and cool selection. - LizOC

Great service and cool selection. Love the indoor showroom makes it so nice to view the cars

Great buying experience, no pressure sales tactics. Just... - Rrr

Great buying experience, no pressure sales tactics. Just bought a VW from them, nice & clean, CarFax report provided, accurate description in the online ad and great price. Highly recommended!

Excellent - mdominguez

I would recommend this dealership to anyone. Nothing but good service and great vehicles. Salesman were helpful in getting me a vehicle I could afford.

The worst place ever these people only want your money... - They the devil

The worst place ever these people only want your money they will sell you anything they don’t care I wouldn’t recommend nobody gettin cars from them! If something ends up being wrong with they don’t care they will tell you it’s your problem an it’s just not right the way they do people.