1,300 Illinois Used Car Dealers

Arrived without appointment. - tdpd4

Arrived without appointment. Was readily accommodated with appropriate wait time and resolved issue. Totally satisfied.

Good people, friendly, polite, no pressure to make a - super490

Good people, friendly, polite, no pressure to make a decision on our purchase, gave us time to test drive the vehicle. We drove 4 hours to look at the vehicle, it was worth the trip.

Seldom, if ever, do I write a review, but my experience - lindaleahy2004

Seldom, if ever, do I write a review, but my experience with Dennis merits one. I was not looking forward to selling my car. Dennis made the experience worry-free and almost fun. He was professional, paying close attention to my concerns and needs. I wish all my business interactions were this stress-free. Buying or selling, I will go to Dennis. Thank you!

Scheduled a test drive on Saturday 3/29 Met with Jose , - dfdh00

Scheduled a test drive on Saturday 3/29 Met with Jose , everything was ready Vehicle inside, 2024 Nissan Rogue test drive Went very well, Jose had trade priced out Bo Abdul answered all questions pertaining to the financing All went excellent Thanks for everything David Hancock Darcee Fanning

Gucci Marwah has been extraordinarily helpful both in - Grant

Gucci Marwah has been extraordinarily helpful both in purchasing the car and patiently walking me through the features. Tiffany Lair has also been ready to help with an after market add on. Have done business with Cavanaugh then Kunes for decades. Highly recommend them.

Very nice helpful and make sure you in the Car you desire - DConley@cps.edu

Very nice helpful and make sure you in the Car you desire very patient with you let you make your own

I bought my car from Mr Escareno months ago and I love - nwc

I bought my car from Mr Escareno months ago and I love it. Came in for service and I was taken care of by Lynn checked me in without and appointed and even accepted a coupon I had. Basic service is always good when you get in and out quickly and so I was happy to be finished in time to get some McDonald's as I left. I didn't realize that I was taken care of by the service manager Lynn, she is so customer friendly, not like some places you go and you have to be friends of the owner to get service. I'm sticking with Lynn and her mechanics. Thanks again Great place. Buy your next car here and see Lynn in service.

The staff made the purchase enjoyable and easy by - leon

The staff made the purchase enjoyable and easy by providing information, knowledge, and friendly service. Sam was excellent throughout the whole process. Each stage was explained fully and carefully. Highly recommended.

JR took good care of us since the moment we started - Andrea

JR took good care of us since the moment we started looking for the perfect fit. He ended up finding the perfect car for me!

Christian sold me a car helped me out and answered all my - Rodaworking5

Christian sold me a car helped me out and answered all my questions!! Ask for him excellent customer service!

These people are thieves! - scupper25momenta

These people are thieves! Tried to jack up the price with fake fees that add $9k to the price. The sales manager is rude and disrespectful. I wish I had read the Yelp reviews before we went in because this horrific customer service seems to be the norm. Reached out to owner Ryan Rohrman thinking he might care about the reputation of his family business but based upon g the reviews it seems this lack of business ethics is the norm.

Recently had a great experience helping my daughter buy a - patfitz3

Recently had a great experience helping my daughter buy a new Mazda. Our salesperson Rosa and sales manager Mark couldn't have been easier to work with. Showed her a few cars and colors. No high pressure to stay when she wanted to go look at a few other brands. Once she had settled on the Mazda, working the numbers and finalizing a deal was very nice. One of the best car buying experiences I've ever had. Thanks Napleton Mazda!

Speedy and hassle free service. - sxiong

Speedy and hassle free service. Thank you for the car wash and text updates. I highly recommend this location.

Matthew was amazing! - Megan Shupe

Matthew was amazing! No pressure, no hassle, best car buying experience ever! We really just stopped in on our way to Walmart...and I left with my dream car!

Very friendly and helpful and was so happy with my - Samnewbeck

Very friendly and helpful and was so happy with my purchase! Matt was helpful in working out a deal that I could afford and left with my new car that I absolutely love!

We were greeted by Azeem who explained everything to us. - kamden13

We were greeted by Azeem who explained everything to us. Staff made our purchase and related documentation easy and pleasurable. Nothing was pushed towards us.

Every business runs into a problem occasionally. - Steve Mittleman

Every business runs into a problem occasionally. Allyssa took complete care and concern with our feelings in mind. She is tops in her field and found an identical vehicle immediately. Arnie Bauer took care of us while we waited for the dealer trade to arrive. This was very refreshing to see a company behave with the utmost care, concern and ethics. Many thanks to Alyssa and Tom for making it right.

Bought a used Tacoma in January, felt like we got a fair - deanpaul2009@yahoo.com

Bought a used Tacoma in January, felt like we got a fair deal, met Edgar Martinez; Younger gentleman, Not your typical car salesman, not full of xx. Edgar worked closely with me, built the exact trim level and accessories I wanted; he did not push anything extra on me. Dealership was transparent with the pricing from day one. Yes I paid MSRP, but nothing extra, they did not push anything, no dealer installed options, and no market adjustment. ( I did wait 2 & 1/2 months, but I got exactly what I wanted)

I was nervous about shopping here after dealing with high - Kayti

I was nervous about shopping here after dealing with high pressure sales tactics that had me just walk about of Napelton Honda, but my experience here yesterday was amazing! This place is run completely different. From front desk to sales to finance- all three of these guys were all around were just fantastic. The salesman Issac did not try to upsell me out of my budget at ALL made the day pretty fun! I am absolutely in love with the Mazda CX-5 I bought, and the price I paid.

I have all ways been treated in a courteous and - SK

I have all ways been treated in a courteous and professional way. The service representative has kept me appraised of what is happening with the car and the timing concerning its service. I feel very confident with the care Napleton gives my car. It is a clean and comfortable environment in which to wait.

Michael was very knowledgeable about the vehicle we came - john.parr384

Michael was very knowledgeable about the vehicle we came to test drive. He was thoughtful and courteous.

Previously owned Mercedes. - Dmw

Previously owned Mercedes. Purchased new Subaru in Oct from same dealership. My first routine “maintenance” of Subaru a few weeks ago. As always…Excellent service but at much less cost. I’m a convert to Subaru.

Buyer beware, wouldn't buy anything from this dealership - Mikel60542

Buyer beware, wouldn't buy anything from this dealership unless you want stress and a warranty that is worth crap. Our vehicle with just over 80k miles is blowing through oil and they will not help us at all. VEHICLES ARE xxxx! Do NOT buy! We'd have to spend a $1000 of our own cash to do a oil quantity test and you are at the hands of the dealership to decide your fate. $9500 for a new engine at 80k. xx!!!! Wouldn't buy a Hyundai again if it was the last vehicle on earth. BEWARE ALL!!!!!!!!

Excellent customer service experience and professional - Jean

Excellent customer service experience and professional interaction from my Elmhurst BMW Team with my recent BMW purchase. As a return BMW customer, I must say that my experience at Elmhurst BWM was great. My salesperson, Joe Svoboda, went above and beyond to make my car purchase a positive experience. He was professional & friendly, taking the time with me to make my best car purchase. I highly recommend Joe Svoboda!

Purchased a used 2021 Ford Ranger from this dealer about - IllinoisRoger

Purchased a used 2021 Ford Ranger from this dealer about a month ago. Have had a couple of issues with the truck. First the passenger front windows stopped working and then a couple of weeks later the check engine light came on. Service department has been great! They replaced the window motor for free and repaired the EGR system under the extended warranty I purchased when I bought the truck. I live 30 miles from the dealership and both times they picked up and returned the truck to my home. Fantastic service!

Donnie was my salesman. - Barefootinblonde

Donnie was my salesman. He was GREAT. I told him, kind of what I was looking for and he was awesome. He knew right away the kind of car for me. He was right. I love my New Car. He was a gentleman and very intelligent about the cars I was looking at. Even after the sale I had questions about how to set some settings in the car and he was able to show me everything I needed to know. Thanx Donnie

We got My daughter first car it was a quick process And a - Wilson

We got My daughter first car it was a quick process And a good deal.

Report this company to the Illinois Attorney General, the - FadiylaW

Report this company to the Illinois Attorney General, the FTC, and the Department of Revenue for potential tax fraud. This company ran my credit seven times without my consent. I came with my own pre-approval letter specifying the bank I wanted to use, yet they disregarded my instructions and sent my information to multiple lenders. They also charged me over 11% in sales tax, which exceeds the legally allowable sales tax rates in Illinois. Additionally, they included add-on fees that were not disclosed on their website, which violates the Illinois Vehicle Advertising Regulations (Illinois Administrative Code Title 14, Section 475.590). Please do yourself a favor and shop somewhere else. This business operates unethically and should be held accountable for their deceptive practices.

Very informational, professional when it comes to - ashleyshippblue

Very informational, professional when it comes to assisting with purchasing a vehicle. 10 out of 10

My wife and I were lied to. - my05hammer

My wife and I were lied to. We had two car loans that were to be paid off when we purchased a vehical from this dealer last month. Now I am getting collection calls because they did not pay off one of the loans. I called them out on this and they flat out lied to me and said that they thought that I was going to swing a deal with the original creditor. Why/how on gods green earth would i do that??? They told us that it was in the deal, put a stack of papers to sign in front of us and rushed us through the sig process and we didnt read all the papers. Yeah, they screwed us. DO NOT TRUST OR BUY FROM THIS STEALERSHIP. Yeah they got away with it because I trusted them. But now I will never return and always be sour when I drive the new car. Plus we've only had the car for 3 weeks or so and it already has a problem with a major coolant leak under the hood, the radio antenna broke off due to corrosion, and It suffers from an extremely unsafe death wobble.