1,275 Illinois Used Car Dealers

My experience with Schaumburg Kia has been nothing but - Porschegoog

My experience with Schaumburg Kia has been nothing but problematic and disappointing for the 3rd time in a row. I myself am an automotive technician at another dealer and completely surprised by the level of incompetence and failures at this dealer. I’ll be sure to never return or recommend this dealer. I had dropped my car off overnight at the old location, was never made aware of the new location when I scheduled my appointment. I was told the car was finished. This is when the problems started. I had brought my car in for a transmission issue and some lights on. The lights were diagnosed however, I was charged an hour diagnosis for practically a code scan. This is the Third time in for the transmission issues. They said it could not be replicated; there was no offer to do a customer drive or inspect further. As this call was less then a few hours after I was told the car was checked in. The disappointment came because I have been here before with the same advisor and replicated the issue twice with different technicians on 2 separate occasions. There was nothing that could be done at that time, however the issue has gotten worse since. To add more insult to injury when I got my receipt, the mileage was the same. Leading me to believe this issue was never looked at all. Considering I paid nearly $200 for an hour of diagnosis, I’m sure this should have been looked at further. I paid and called to authorize overnight pick up. I was told it was ok and the key would be in a secure location. When I showed up to the dealer, old location, nobody was there however all the service department door were open, I looked for over 30 minutes over the entire property for my car. I even called 5 different associated number. Luckily I saw a couple employees from the Honda dealer next door who was helping me in finding out about the new location. When I had got to the new location I found my car locked, with no key in sight. I did see a finance manager locking the gates. I had asked if he could help me get my car. He said he doesn’t know there the keys are and couldn’t help me. He himself couldn’t even lock the gates because the lock was locked and he didn’t know where the key was kept. If this alone doesn’t paint the picture of the communication and management of this dealership I don’t know what does. I then called the next morning 2 times with no answer so I then called the main line to the service department. They shuttled me to the dealer and I was able to get my car. I was over 3 and 1/2 hours late to work because of this dealer’s incompetence. I’ve lost money from missed work and had to make up the lost time somehow. What a complete mess and disappointing experience. If there was any communication I would had not been late and missed my jobs expectations. I didn’t think It would be that hard for this dealer to meet theirs.

Scott Carlson was great to work with. - Lisakilgore23

Scott Carlson was great to work with. He was very up front and honest about the vehicles He was showing me. I am very knowledgeable about the vehicles will come back to him to buy.

Jose V. - Ulyt

Jose V. Is an amazing person to work with I would highly recommend thank you so much !

I recently purchased a stunning C-Class from the Your - Dane

I recently purchased a stunning C-Class from the Your Choice Autos and had a wonderful experience with a salesperson who had impeccable manners. He took the time to show me all the details of the Mercedes and patiently listened as I showed him my trade-in car. Sam provided a fair price and efficiently completed all necessary paperwork, allowing me to test drive my new car. Based on my positive experience, I would definitely return to this dealership and highly recommend it to others.

Good people, friendly, polite, no pressure to make a - super490

Good people, friendly, polite, no pressure to make a decision on our purchase, gave us time to test drive the vehicle. We drove 4 hours to look at the vehicle, it was worth the trip.

Christian was very good to me and my family and made - Gustavo

Christian was very good to me and my family and made things easy, didn’t take too long in here, I know dealers usually take forever but my process wasn’t that long. Ask for Christian!

I had a great experience with having them fix the problem - laural

I had a great experience with having them fix the problem i was having with my car.

Tracy Mccarthy Nissan Joliet was extremely helpful when - stokes3

Tracy Mccarthy Nissan Joliet was extremely helpful when purchasing a car for my daughter within a couple of hours before she went to school

I had a great experience buying a car from Andy Jakubczak - caylwardw

I had a great experience buying a car from Andy Jakubczak at Napleton Mazda. He is such a nice person. I went in feeling anxious because I thought the salesman might be “hard sell” and might not take me seriously because I am a woman. Instead, I had a very pleasant experience with Andy. I recommend this dealership and Andy in particular. The Mazda line is great, with a different engine from most cars, and boy does it jump when I put on the gas. Very peppy!! When I need another car, I will go straight back to Andy.

Kenny was great! - Vangeloni629

Kenny was great! I have also worked with Channing and Arly in the past and would recommend any of them !

I visited this dealership on on7/29/24 and left with my - Jossdel

I visited this dealership on on7/29/24 and left with my dream first car. My salesperson Dave, was very knowledge and nice, not pushy what so ever. Made my first car purchase memorable!

Easy to business with. - Kpettingill

Easy to business with. No pushy/hokey/high pressure sales tactics. Our salesperson (Brian MacGee) was extremely knowledgeable, patient, helpful, and courteous throughout the entire process. In the end we felt like we were treated fairly and professionally.

Very nice helpful and make sure you in the Car you desire - DConley@cps.edu

Very nice helpful and make sure you in the Car you desire very patient with you let you make your own

All went well and would use again. - puggal

All went well and would use again. Professional people and pleasant experience.. I think this is at least the second survey I’ve done. Hope this is the last.

Good stuff and good service the dealer and the people are - vilsonpgumila

Good stuff and good service the dealer and the people are very professional. No pressure they just let you take your time

We purchased this vehicle outright, and the check engine - Halina W

We purchased this vehicle outright, and the check engine came on as soon we left the dealer. I had it scanned, and many codes popped up, meaning they unplugged the battery to clear all codes. After re-scanning it, we had two main issues with Catalyst System Bank 2 and Turbocharger Bypass Valve 2. My gut told me to go to the dealer so they wouldn't just clear codes and send me back. I took it to the dealer as Eddie said to me that with this insurance, he was prising so much we could go to the dealer at any time, and they did all diagnostics, and the total to get it all fixed came to over 6K :-( It's disappointing that the 'mandatory' insurance, strongly recommended by the dealer, does not cover any of these significant issues. This lack of coverage has added to my dissatisfaction with the situation. When I contacted Eddie first, he asked why you went there. I would diagnose it for you for free, and he assured me that they would 'take care of it.' The car was there for over two weeks, and they said they took it to the same dealer I did before to diagnose it again, even after I gave them a copy of my diagnostic report. Then Scott told me that the Turbocharger Bypass Valve connector was the culprit and was throwing the other code in. I do not think so, but who am I to tell a guy what? He said he is waiting on a part, and the car will be done in a few days. I got it back a few days later with the connector glued up and not changed to a new one as it should be, and that was the only thing that had to be done with this issue that the dealer priced for $159.42 - they showed me a bogus invoice for over $600.00. For what a drop of super glue????? They erased the codes again, which, of course, came back. Now, I have to take it to the dealer and spend over 6k to get it to work. DO NOT TRUST THEM!!!! I wish I read all the reviews as I'm dealing with the same crap other people were dealing with too.

Great deal on my Toyota Camry! - lizzette.jimenez

Great deal on my Toyota Camry! Louis was very responsive and did a great job educating me on my financing options. Overall great service!

Bert Abdullah was a pleasure to work with. - Rleon10

Bert Abdullah was a pleasure to work with. Everyone involved in the transaction was very transparent and accommodating.

very nice experience. - jaimevampire90

very nice experience.. i’ve been buying cars from this place for more then 10 years love this place

Purchased a used 2021 Ford Ranger from this dealer about - IllinoisRoger

Purchased a used 2021 Ford Ranger from this dealer about a month ago. Have had a couple of issues with the truck. First the passenger front windows stopped working and then a couple of weeks later the check engine light came on. Service department has been great! They replaced the window motor for free and repaired the EGR system under the extended warranty I purchased when I bought the truck. I live 30 miles from the dealership and both times they picked up and returned the truck to my home. Fantastic service!

Normally good service. - Jim.demay

Normally good service. Rick and Mary are the two people I trust. Otherwise would go elsewhere. Scheduled service today was done quickly. Unfortunately an issue with the air circulation system was not fixed and requires making a second appointment. Not happy about that.

Ryan was great literally cater to all my need bout a q50 - Xavier Roman

Ryan was great literally cater to all my need bout a q50 redsport from there a month ago and couldn’t be happier truly a great experience shop with my guy Ryan

If you are looking for a good dealership, you might want - Maureen

If you are looking for a good dealership, you might want to visit my new friend, Angelo, at Sherman Dodge in Skokie. I hesitated about traveling 41 miles to meet yet "another sales guy" to get an estimate on my accessible van that we used to transport my daughter in. I truly enjoyed my visit to Sherman Dodge yesterday! I've never said that about any other car dealer. Angelo was excellent. Each time he passed thru the waiting area, he had a genuine (not a sales-guy) smile and very informative about what was going on. By the time I left, I truly trusted him! I've already told several friends about the dealership (even though it's 40 miles away from where I live). Everyone agreed you do business right even when a sale is not involved! Thank you so much, Sherman & Angelo!

Great service. - lubinskam

Great service. Michael our salesperson was very helpful and informative. We are very pleased with our new BMW . Thank you Elmhurst BMW ☺️ we will definitely come back in the future!

What a pleasure dealing with Dan and Mike while - bobgrace

What a pleasure dealing with Dan and Mike while purchasing our XC90 Volvo. Everything was prepared with expertise and a caring attitude. They know how to deliver great customer service.

Very friendly and accommodating. - Hemilover

Very friendly and accommodating. It was an enjoyable experience from start to finish and they delivered everything they promised.

Very impressed with the sales force and the facility. - K21954

Very impressed with the sales force and the facility. Everyone treated me with respect and I got the vehicle that I was looking for. Excellent follow up after the sale!

First wheni arrived at the dealership I didn't have to - Everready

First wheni arrived at the dealership I didn't have to wait a long time before being seen.I was inaand out ina jiffy.The attendant was nice and answered all my questions.The price was not too bad.

Kyle my salesman was great! - steveson327

Kyle my salesman was great! He found the vehicle I was looking for when no one else could. He kept me updated as to where the vehicle was during transport, each leg of the journey. It arrived on schedule. He then spent over an hour patiently showing me how each feature worked. (I’m 70 and not tech - savy). And he got me a great deal! Would definitely recommend and return.

Buying a mini Cooper through Azeem was a great - milesdonald1212

Buying a mini Cooper through Azeem was a great experience. He's a great guy and easy to work with. We experienced a quick and efficient process with no hassle, clearly a trustworthy family business. Recommend without hesitation.