69 Illinois Volkswagen Service Centers

Their customer service is really bad. I was told that... - veronruth

Their customer service is really bad. I was told that parts will come in within a week and then a week became weekssss and NO ONE CALL to let us know. We have to call back to find out. When we called, they can't find my order and told me to bring my car back so that they can check on the parts numbers, which they should given that i was there the last time and they looked at my car. Upon my request, they checked again and then FOUND my records and told me that part would take a few MORE WEEKS!!!!!

EXCELLENT service! - pes3277

I had a friend inform me that the left rear taillight was not functioning on my VW beetle. I looked to replace it and it looked kind of difficult so I decided to take the car to Dixon VW dealer. Surprised me they got me right in their shop! The VW technician came over and had to remove a panel in the trunk and remove the whole tail light assembly to replace the bulb. He did a FAST service for me and put everything back like it was when I went in with the auto. HIGHLY RECOMMENDED SERVICE DEPARTMENT!

Great service, had oil change and AC check and recharge; - Jimmyred

Great service, had oil change and AC check and recharge; leak at the Schrader valve. Also had a weird smell that wasn't found on the fast turnaround when I purchased in April, they took care of it and installed a new cabin filter. Hilary was great and real attentive to my needs, highly recommended! Service is top notch!

Great People, Great Service - Don

This dealership will become my home for service of my current and future vehicles. All past visits were met with professionalism, integrity, and competence of service.

It is a pleasure to be served by Daniel Magana, he helped - Jordan

It is a pleasure to be served by Daniel Magana, he helped me with the purchase of my car and with required maintenance.

Purchase car - dacook800

Worked with Randy— excellent, pleasant and no pressure Highly recommend him. He was very helpful and spent a lot of time going over car with us

Radiator and battery replacement $1,070.00 - Carlisah

My car was leaking radiator fluid. I called PDR. and told them so. They set me up for an appointment on Jan 3. My Battery died before Jan 3. and I told them so. I told them that I would have my Saturn Relay towed to them about 15 mins late. They told me that they would replace the battery, radiator and  hoses for $1,070.00. I told them that I will have my car towed back to my house then the said I owed $225 for the estimate. They didn't mention diagnostic charge at any time and they didn't allow the towing company to take my car until I paid. They later brought it down to $197.00. Be aware if PDR  just looks at your car you're going to pay about $200.00 and average radiator replacement is about  $500 according to the internet.

My experience at Sapphire Motors was great. - Anonymous

My experience at Sapphire Motors was great. The salesman got me in a 2013 Tesla Model S and taught me everything about it. I will be back to buy my wife a car in the next few months!