1,338 Illinois Used Car Service Centers

My experience at Sapphire Motors was great. - Anonymous

My experience at Sapphire Motors was great. The salesman got me in a 2013 Tesla Model S and taught me everything about it. I will be back to buy my wife a car in the next few months!

I needed my tires rotated. I happened to be in the area... - 8973glenburn

I needed my tires rotated. I happened to be in the area so I dropped in. They immediately took care of me. They throughly checked my car for any problems. I found out that my front brakes needed to be replaced soon. Being a woman I depend on your dealership to take care of my maintence. The service manager, Kevin Hawkins, took me to the lounge and got me a cup of coffe personally. The tire rotation was free you can't beat free. Overall I would say that your dealership is the best. I have told some people about how good you are.8973

My experience with Schaumburg Kia has been nothing but - Porschegoog

My experience with Schaumburg Kia has been nothing but problematic and disappointing for the 3rd time in a row. I myself am an automotive technician at another dealer and completely surprised by the level of incompetence and failures at this dealer. I’ll be sure to never return or recommend this dealer. I had dropped my car off overnight at the old location, was never made aware of the new location when I scheduled my appointment. I was told the car was finished. This is when the problems started. I had brought my car in for a transmission issue and some lights on. The lights were diagnosed however, I was charged an hour diagnosis for practically a code scan. This is the Third time in for the transmission issues. They said it could not be replicated; there was no offer to do a customer drive or inspect further. As this call was less then a few hours after I was told the car was checked in. The disappointment came because I have been here before with the same advisor and replicated the issue twice with different technicians on 2 separate occasions. There was nothing that could be done at that time, however the issue has gotten worse since. To add more insult to injury when I got my receipt, the mileage was the same. Leading me to believe this issue was never looked at all. Considering I paid nearly $200 for an hour of diagnosis, I’m sure this should have been looked at further. I paid and called to authorize overnight pick up. I was told it was ok and the key would be in a secure location. When I showed up to the dealer, old location, nobody was there however all the service department door were open, I looked for over 30 minutes over the entire property for my car. I even called 5 different associated number. Luckily I saw a couple employees from the Honda dealer next door who was helping me in finding out about the new location. When I had got to the new location I found my car locked, with no key in sight. I did see a finance manager locking the gates. I had asked if he could help me get my car. He said he doesn’t know there the keys are and couldn’t help me. He himself couldn’t even lock the gates because the lock was locked and he didn’t know where the key was kept. If this alone doesn’t paint the picture of the communication and management of this dealership I don’t know what does. I then called the next morning 2 times with no answer so I then called the main line to the service department. They shuttled me to the dealer and I was able to get my car. I was over 3 and 1/2 hours late to work because of this dealer’s incompetence. I’ve lost money from missed work and had to make up the lost time somehow. What a complete mess and disappointing experience. If there was any communication I would had not been late and missed my jobs expectations. I didn’t think It would be that hard for this dealer to meet theirs.

Great Customer Service all around. Super friendly and... - brian.kappes

Great Customer Service all around. Super friendly and very accommodating. I’m not one to type a whole book so your 25 word minimum is not for me. I will say this…I’d have a Beer with all of em..Service and Sales!

I had just purchased a used Subaru and came to pick it up... - jadhumes

I had just purchased a used Subaru and came to pick it up two days later. When I got to the car, I couldn't get inside it because it wouldn't unlock with the key fob. I went inside the Serra Honda service area to seek assistance. It was raining outside and one of the Honda Service techs was able to get into the car to bring it to me. We discovered the key fob battery had died. So Chris Rogers took the time to take the key fob apart and replace the battery for me. He made sure the car started and that I was able to get on my way. Thanks to him for his assistance! This was a busy time in the morning for people to drop off vehicles for service and it was raining outside. I appreciate the great customer service!!!

Convenient - ddummler

I vowed a long time ago that I would never buy from a dealer again. Then I saw a must have used car on their lot I had to look at. They totally won me over with no pressure, fair trade value on my old car, and decent price on used car I wanted. Plus 3yrs free oil changes and nitro membership for tires. The anxiety of "the dealing with the dealership", is nonexistent when you deal here.