86 Illinois Toyota Service Centers

Excellent staff - BillKloempken

Fantastic experience with your service department! The staff was very friendly from start to finish! Darwin, Julie, Josh and Kevin took great care of me! They were fast and took great care to make sure I was updated at through out the process! My vehicle was just in for a quick recall. Julie gave me a brand new Tundra to drive and had me in the truck and on with my day in 15 minutes. With in 45 minutes, Josh, called to make some maintenance recommendations. He wasn’t pushy at all. I picked what I wanted done and within a couple hours my Sienna was complete and ready to be pick up. The pick up and check out process with Kevin was totally painless. Terrific staff!

Worst service department I've ever worked with. - Brian. C.

Worst service department I've ever worked with. Months ago the service department recommended an exhaust service for over $3,000. After balking at this price I shopped around and the local Meineke fixed the problem for $345. I then called to inquire as to what made the cost over $3,000 and they insisted that was the price. After pressing, they admitted they could use after-market parts and probably get the price down to $1,200. Upton then admitting I had already fixed the issue for $345, I was told "Oh, well that's because we don't have welders." THEN TELL THE CUSTOMER THAT! TELL THE CUSTOMER you're ill equipped to fix the problem in a cost effective manner! But still, against my better judgement, I decide to give them another chance when I start having issues with my trunk not closing. This fix costs over $500, hours of missed work and required no less than THREE SEPERATE VISITS to the dealership in which I was consistently misled only to have them admit this when I was pressed. All this concludes in them telling me that their repair shouldn't require a reprogramming of my trunk remote. Yet here I am weeks later and I was lied to yet again. After bringing my car in specifically to get the key fob reprogrammed to the new locking mechanism I overpaid for, I was assured it was not necessary. You guessed it, weeks later my key fob still does not unlock my truck. Absolute incompetence by this service department.

An experience I won’t forgot, the service that me and my... - jordan021503

An experience I won’t forgot, the service that me and my family received was great and fun. For my being my first time in a place like that and purchasing my first car it was an amazing first experience, thanks to Bob!!!

Radiator and battery replacement $1,070.00 - Carlisah

My car was leaking radiator fluid. I called PDR. and told them so. They set me up for an appointment on Jan 3. My Battery died before Jan 3. and I told them so. I told them that I would have my Saturn Relay towed to them about 15 mins late. They told me that they would replace the battery, radiator and  hoses for $1,070.00. I told them that I will have my car towed back to my house then the said I owed $225 for the estimate. They didn't mention diagnostic charge at any time and they didn't allow the towing company to take my car until I paid. They later brought it down to $197.00. Be aware if PDR  just looks at your car you're going to pay about $200.00 and average radiator replacement is about  $500 according to the internet.

Prompt response, diligent workers, always put clients - teh

Prompt response, diligent workers, always put clients first, never have to wait for service, helpful

I worked with Kylie, “Service Advisor” yesterday. - LeeAnn Merlie

I worked with Kylie, “Service Advisor” yesterday. Kylie worked with me through the entire process while my car was being serviced utilizing Toyota Care. The oil was changed, tires rotated and a Toyota Recall was checked. The result for the recall indicated my car was safe and did not need to be corrected. My 2023 Toyota Highlander has operated flawlessly since I purchased it a year ago. I trust Sam Lemon Toyota to work on my car and believe the 1 hr and 1/2 drive is well worth it! I highly recommend this dealership and if you are lucky enough to get Kylie as your service advisor, you will be well taken care of!!

My experience at Sapphire Motors was great. - Anonymous

My experience at Sapphire Motors was great. The salesman got me in a 2013 Tesla Model S and taught me everything about it. I will be back to buy my wife a car in the next few months!

Bob Pearson was fantastic! He was thorough throughout the... - eagoddard1

Bob Pearson was fantastic! He was thorough throughout the entire process. He was patient and friendly and kind. I’ve never felt this comfortable with a car sales associate. Efren Martinez and Elizabeth Kendhammer were also kind and efficient. I would recommend this dealership to all my friends. This is the fourth car purchase between my immediate and extended family from St. Charles Toyota.

I recently had service work done on my Model A at Classic - louwisdenis

I recently had service work done on my Model A at Classic Auto Factory, and I couldn't be more impressed with the entire experience. From start to finish, the team was professional, knowledgeable. Every issue I had with the car was addressed and fixed on the first try. Everyone was extremely nice, place clean, and staff friendly, which made the whole experience even more enjoyable. The shop itself is the coolest place I've ever visited, with countless classic vehicles on display--definitely a car enthusiast's dream! It's like walking into a museum! If you're looking for trustworthy, skilled service for your classic car, I highly recommend Classic Auto Factory. Truly a five-star experience!

Syed Hussain was very friendly. - Tmehmood2073

Syed Hussain was very friendly. Make us happy by giving us great deal. We are repeated customers and only come due to Syed. We refer lots of customers and will keep referring more. Please keep him because he is one of the best person we met. He always feel us like a family

The management at Toyota of Fox Lake needs to know what a - eva

The management at Toyota of Fox Lake needs to know what a valuable resource they have in Timothy Delord. I made a random call to the dealership about a rusted out frame on my 2004 Toyota Tacoma. Despite what task I may have taken him away from, Timothy showed a level of professionalism and patience that I have not encountered in over 50 years of car ownership. In this age of negative connotations regarding car dealership personnel, the level of satisfaction in my experience with Timothy Delord must be acknowledged by dealership management. Please convey my thanks.

Brian from service parts was awesome 😎 he was very fast - R kini

Brian from service parts was awesome 😎 he was very fast and helpful. His smile made me feel welcome!!