1,945 Illinois SRT Service Centers

Don't get service done here - Allen Jameson

Purchased a Subaru from Alvin Robinson, he was amazing to work with and extremely knowledgeable on any vehicle on his lot. That being said I had a very positive outlook on this dealership, so I opted to use their service department, especially since they offer a work shuttle and that convenience would be fantastic. Let's start with a more annoying aspect, the shuttle service... I had the experience of dealing with three different drivers on multiple occasions. Each driver was rude and unprofessional, not to mention their lack of driving skills for their job was severely lacking. On to the more important issue, their service department. I have gotten 5 oil changes from this place, and I am the type of person that checks my oil after each change to ensure it looks adequate. First oil change - everything seemed to have gone fine, clean oil, no spills, alright Second oil change - particulates in oil, oil appeared to have the look of a few thousand miles on it already, I was skeptical, and voiced my opinions, so they changed the oil immediately again after I mentioned something, after this it appeared fine. Third oil change - after assuming it was a fluke the last time I didn't check the oil until my ~10 mile trip home, it was dark, and I mean 5000 mile dark, I immediately drove it back and explained that they must have not even changed the oil, merely cleaned the outside of the vehicle. They changed the oil on the spot, alright. Fourth oil change - semi clean oil, but particulates are back, they send a master tech out to argue with me that this is normal... I have them change the oil again...(alright, now it's clean...) Fifth oil change - last oil change - keep in mind throughout this process I had opted for the higher grade synthetic oil as recommended to me in the beginning. This time I decided, after speaking with another dealership, to get to the bottom of all of this, I chalked where the oil filter is in white. They changed the oil, and to my not-so-surprised beliefs, the oil has particulates in it... Drive it home, check my chalk lines, perfectly there, nothing has been touched. Took it straight to the other dealer and they changed the oil properly, and have 4 times since, with zero issues, and beautiful oil each time. I cannot believe a dealership doesn't even properly change oil.

I have felt with Jaylan Rodriguez since he started at - Lisa Redpath

I have felt with Jaylan Rodriguez since he started at Nissan, he always has smile, soft spoken, very helpful and knowledgeable, polite, couldn’t ask for a more professional young man !!!!

I was driving from Colorado to Michigan yesterday via - Jlemery121

I was driving from Colorado to Michigan yesterday via I-80 when my 2020 GMC 2500 AT4 lost power and several warning lights came on. I found Greenway and limped the truck there. Kathy and Jeff took excellent care of me (and my truck). They were able to get my truck diagnosed immediately (faulty injector and elect connector), repaired under warranty, and I was out the door and back on the road within 3 hours. Amazing customer service and repair! I just wish I lived closer to take my truck there for regular servicing!

HORRIBLE SERVICE! - KGoff

We just had a very expensive ceramic coating/self healing system put on our car by an awesome company. We got it back looking gorgeous and took it to have an oil change and tire rotation at Greenway. We got it back with a big gouge in the hood!!! It looks like someone closed the hood with a tool in their hand! We have pictures of right before we took it there, and after so there's no mistaking that this was done on their watch! It is literally through the ceramic coating, through the paint!!! My husband called there and they said "huh, that sucks". No apology, no offer to fix it, nothing!! I will NEVER take another vehicle to Greenway again, and I will make sure everyone I know is aware of this situation!!

How I Felt After Getting Exceptional Service - gmg0833

I came in with a band that had dragged off the bottom of my car. John took a look at it and then talked to me about what could have caused this problem. After our discussion John got behind the wheel of my car and we went out for a drive in the neighborhood with John explaining to me what could not have caused the problem. He was courteous and friendly in his explanation making sure that he did not demean my knowledge but rather as a friendly teacher enlightening me to the probable cause of the problem. He drove us back to the dealership and raised my car to ensure that he was correct in his evaluation. He explained my options and was friendly and thoughtful at all times. I felt that I was being treated as a friend more than just a customer. He told me to take a seat in the waiting room and when he called me back, he had reattached the band on the car and told me that we should keep on eye on this problem. I cannot find the words to express how well I was treated. He treated me more like family than just a customer as I have seen him treat others at the dealership

Once you get connected to service team, they do a great - kim.clark23

Once you get connected to service team, they do a great job in keeping you informed, providing options and completing the service properly.

Unprofessional - Robkat

Salesman omitted many facts and service here is terrible. Now they have just disappeared! Sounds fishy! Tried to rate 0, but this page will not let me.

Recall - Martin2018

Service was quick and easy. We set up and appointment on Monday morning dropped it off that afternoon and picked it up the next day. Thanks

Always friendly and helpful. - court

Always friendly and helpful. Service, sales and parts all work very well together. Gustafson Ford is wonderful at non pressure car buying and communicating with their customers.

I went to Hawk Nissan because I did not like the attitude - aaronlh75

I went to Hawk Nissan because I did not like the attitude I was given at Gerald Nissan in North Aurora. Andy in Service was absolutely AWESOME!!! He assisted me with everything and was completely open with what was going on with my car and what I had to do. Ultimately I ended up needing a new CVT (under extended warranty) and provided a loaner. I would recommend Hawk Nissan for all of your needs. HIGHLY RECOMMEND!!!😁 I ALMOST wanted to buy the loaner car I drove!!!

Great service, had oil change and AC check and recharge; - Jimmyred

Great service, had oil change and AC check and recharge; leak at the Schrader valve. Also had a weird smell that wasn't found on the fast turnaround when I purchased in April, they took care of it and installed a new cabin filter. Hilary was great and real attentive to my needs, highly recommended! Service is top notch!