1,945 Illinois Rivian/1000 Service Centers

Repairs to Jeep Grand Cherokee - R2 Crawford

We had a shimmy in the steering of the Grand Cherokee. Had been to two other locations with no satisfaction. Rachel and the technicians worked on the problem and made the repairs. Very cordial people and I will be returning for other services..

Travis was able to verify my repair WAS in fact covered... - halliebushar

Travis was able to verify my repair WAS in fact covered under warranty after i had been told by a different service member it would be an $800 fix. Also had my repair done in less than 24 hours after dropping it off. Travis definitely made the "costly repair stress" disappear by going above and beyond for me, 10 out of 10 rating was given without a doubt!!

I am very disappointed in this dealership. - am.appel4

I am very disappointed in this dealership. My oil change went from 85.00 to $121.00. The excuse was Chrysler wants Chrysler oil in my Jeep. I should get to choose my oil and I shouldn’t get charged for something I didn’t want. My car ran just fine in GM oil. I’m frustrated, I need to find someplace I can trust! Someplace that will put the customer before the car/oil manufacturers! Customer service should be the priority!

ASK FOR BOB! Absolutely see less experience. Just brought... - Bhorndasch86

ASK FOR BOB! Absolutely see less experience. Just brought home my 17’ Fusion Sport and couldn’t be happier with it. The team over there was fast and efficient, easiest car purchase I’ve experienced to date!

Would get a 5 star but there service department sucks so - Stewart Holcomb

Would get a 5 star but there service department sucks so bad, treat u like an idiot, don't do work that is needed,break things while ur in there care, I was forced to sell my truck at a discount because they held it hostage for 2 months . 0 rating for the service department,

Blair’s in the service department at Kunes in East Moline - Tymandineumann

Blair’s in the service department at Kunes in East Moline was a great help! It’s a 1 stop shop when you get your car serviced. We went in for an oil change and they discovered a recall, and fixed it all in one visit. We are very great full for the amazing help that we received!

Thank you for catching my low battery and doing my oil - jillvega

Thank you for catching my low battery and doing my oil change. The representative at the counter was very helpful.

2/10/25 At Kunes Honda in Quincy, IL, the Honda Service - hannahpg100

2/10/25 At Kunes Honda in Quincy, IL, the Honda Service Dept/ personnel are the best: 1. Mica who makes appts and double-checks all paperwork; 2. Eric who makes appts and double-checks all paperwork; 3. Honda Technician Kendall; 4. Honda Svc. Shop Mgr--whose name I neglected to get--but who worked closely w/Kendall to diagnose my gas gauge issue; and, 5. Honda Mgr. Jeff in the front office who personally thanked me for bringing my car to Kunes. These are the good folks who have done thorough work on my 2013 Honda Civic since the Fall of 2024. It is well-worth my while to drive the 160-mile-round-trip from my Missouri home to Kunes when my car needs excellent service because of these five individuals who are dedicated to giving service that can't be beat. Pat Gleason.

Our car has set at this lot since Nov. - Jess

Our car has set at this lot since Nov. 10, 2021. Today is 2/26/2022 and we still do not have our car back. After originally being told it would be a couple of weeks before they could get the car into shop, it ended up being over a month before they even pulled the car into shop. Over a month AFTER that, we received a phone call from Mark in the service department informing us that a technician has wrecked a car into our car. He downplayed the amount of damage that was done (it turned out to be $8,900 worth of damage), and he assured us that they would pay for the repairs in full. Two days later, after car had been there for over 2 months we were notified the extended warranty work had finally been approved, and the car would be getting a new engine. We were told 2-3 days for parts delivery. This ended up taking more than 2 weeks. Now we are at 3 1/2 + months, and we are told the car had been taken to body shop for repairs. They had pre-ordered the parts so work could begin as soon as the engine was replaced. After a couple of days, Mark in service dept tells us that the body shop had ended up needing to order a couple more parts. At this point we call the body shop for estimated time of repair. Imagine our surprise when the body shop informs us they are still waiting on approval from Kunes insurance company to perform the work! Now we've received a call from Nicole with their insurance company stating that they will not cover these repairs, that we will have to file a claim with our own insurance company! Our car was in their care, custody and control. They assured us they were covering these repairs. They lied to us multiple times! I have never received such terrible customer service. As a business owner myself, I'm disgusted at the way they have treated us!

Thanks for the efficient, quick service, the new brakes - Freddie A Preston

Thanks for the efficient, quick service, the new brakes work well. glad you could get my vehicle in so quicly

Absolutely the saddest people in the Service Department. - cedricmuse

Absolutely the saddest people in the Service Department. It seems that they have mechanics who should be Janitors. Also they have Service people who want to text instead of calling. There Service manager wants to talk to you like he's your friend..It seems to me that the whole staff should be Fired...So So sad

Mechanic did an alignment wrong on my. - V owner

Mechanic did an alignment wrong on my.2015 Cadillac that I purchased new from Landmark. It ruined my front tires. Service Department performed new alignment that took 4 hours. Will not reimbursement me for new tires or for alignment charge.