1,945 Illinois Rivian/1000 Service Centers

Professional and friendly staff. - gayle

Professional and friendly staff. Loaner vehicle provided when we were waiting for a part to come in.

i wasn’t expecting to be leaving with a new vehicle but - renvamp

i wasn’t expecting to be leaving with a new vehicle but Alicia did the unthinkable! She had helped me out of an old relic and got me into a brand new Tucson!! She made something that’s stressful seem so easy. Thank you Kunes!

Service was timely and completed well. - Njmayer10

Service was timely and completed well. All staff was welcoming and knowledgeable Courtesy car available

Good customer service. - chicagocre

Good customer service. They are not like the other dealerships which can not be trusted.

Everything about servicing our Lexus RX 250h at McGrath - Mark

Everything about servicing our Lexus RX 250h at McGrath Lexus of Chicago is first rate, from scheduling the appointment, to timely service, to clear feedback and at every stage the McGrath associates are professional and friendly.

Dino the service manager is the best. - dburnson

Dino the service manager is the best. He always is ready to take care of any problem that might come up

I had an oil change. - Scott

I had an oil change. The next day I woke up to oil dripping from under my truck. I crawled under there to discover that the oil filter was just a little bit loose and dripping oil creating about a 8 inch circle of oil on the driveway.

The service was extremely well done and I could not be - jake.roggensack

The service was extremely well done and I could not be more thankful for the work they put in

Well they was very courtesy and professional and they - dcarter1055

Well they was very courtesy and professional and they took care of my needs very quickly and I was on my way

I scheduled my 90,000 service online and was quoted $345. - Kheard912

I scheduled my 90,000 service online and was quoted $345. When I got to the dealership I was told the cost was $1100. I was intimidate into paying the higher price saying that the website was incorrect. The other reason I went in was because the check engine light was on. I told the service tech when it came on. After my service was done, the tech told me he didn't have them do the check engine light because I said it came on when I got gas (I'm no mechanic, It could've been something else). When I insisted they do it, all he had them do was reset the light, no diagnostic. Of course the check engine light came back on the next day. The tech also didn't give me any feedback on if other things need attention (as per the 90,000 mile service). Again when I pushed to get answers, he was rude and said he had other customers to attend to. I asked for the service manager (Frank) and was told he was on vacation and they would have him call me on Monday. Of course, I got no call, so I called him. I was told he would look into it and call me back. After speaking with Frank and explaining my treatment, he said he would speak with tech and call me back. # days later, no call, so I called back. Franks solution was to offer me a credit to bring the truck back in to have the diagnostic done (that I already paid for). His solution for the rude tech was that I will see someone else when I come in (no apology from him for his rude behavior). Of course when the truck was taken back in for the check engine diagnostic, there was an issue other than the fuel cap. So now there is another charge for $1000 and 3 more hours of time. This isn't the typical service I get from them, this is why we always take our vehicles there. 98% of the time my husband takes the vehicles in. I just feel like I was treated this way because I am a woman. You can typically tell when this happens and I try to handle the situation myself. As women we shouldn't have to have men do things for us to receive decent treatment.

Awesome service with Michelle at the service center for - Pat.Armstrong

Awesome service with Michelle at the service center for the Chyrsler Department. Thank you for fixing my car

Zeigler CDJR Downers Grove definitely has the Best - BlondeProfessor

Zeigler CDJR Downers Grove definitely has the Best Service department around. Make sure you ask for George Necas. He is #1 in the Service Department. C. McFarland

Service for the works fast lane was great. - Sandy

Service for the works fast lane was great. Kept up to date on the progress.

We had a fantastic experience at the Nissan Arlington - Christinemarie162502

We had a fantastic experience at the Nissan Arlington service department! My husband and I brought our car in for a routine oil change, and Tyler made the entire process seamless. He was friendly, professional, and kept us informed every step of the way. The service was quick, efficient, and exceeded our expectations. It’s rare to find such great customer care, but Tyler and the team truly went above and beyond. We’ll definitely be returning for future service needs—highly recommend!

Everyone was so pleasant and helpful. - drevie

Everyone was so pleasant and helpful. Seemed to notice my can and went out of their way to be useful. They followed thru on what they said. Really appreciated the employee's efforts.

Always the best, works with us to help us save money, - rickhefley

Always the best, works with us to help us save money, Great job Steve , Best dealership ever.

Service attention was very efficient and kind, clear and - pepeazb

Service attention was very efficient and kind, clear and simple. I decided this is my dealership for any service from now on after 3 visits

The sales team is great. - WilliamDAbed

The sales team is great. Some things about servicing my vehicle I don't understand. I've had two things that needed fixing. It shouldn't because even though it's a 2024. Still is a new vehicle, shouldn't have to be back again in for another problem.

The staff is great and friendly. - Greg

The staff is great and friendly. Eady to talk to and listened to my problem.

Emir provided me with top notch service! - r_relle

Emir provided me with top notch service! He was very welcoming and kind (traits that are hard to find these days). He kept me informed of every step from start to finish. Thank you, Emir!

Great customer service. - Exosphere2017

Great customer service. Michelangelo in the parts department helped me find exactly what I needed while also being very knowledgeable.

Friendly, professional service rep. - STS

Friendly, professional service rep. Was kept informed during the process of working on my car. My rep even found a discount coupon for me! Always dependable service.

Excellent service, good and flexible time for the - julioramos2072

Excellent service, good and flexible time for the appointment, good amenities in the waiting area, car was ready in 30 minutes with the car wash included, thanks Steve..

Very professional and fulfilled all my needs. - ansphones

Very professional and fulfilled all my needs. He went above and beyond to get the car I wanted by driving to a partner site because I wanted a certain color.

Friendly and fast service. - terry

Friendly and fast service. We were at a horse show down the road when our 1-ton dually would not start. They got us in right away and found one of our batteries was faulty. Completed the warranty work with no waiting or hassle. Highly recommend the service department!

Love the dealership but don’t see any people of color - Tyra T.

Love the dealership but don’t see any people of color working there plus never see people of color car purchase pictures.

Always fast reliable service for a fair price and care - d.mehan64

Always fast reliable service for a fair price and care about the safety and reliability of your vehicle.

Well leaving your review on their website didn't help - Very unhappy

Well leaving your review on their website didn't help maybe this will. Nobody is helping us with a follow-through on canceling our service contract. Talk to several people and they say they would help us still nothing. Maybe I need to call the local news to get results

Great service Got me in without a appointment. - Mxfan33

Great service Got me in without a appointment. Saved me from coming back. Highly recommended

I’ve been coming here for over 20 years and the service - mtcrphil

I’ve been coming here for over 20 years and the service is always amazing. Great people doing outstanding work.