1,945 Illinois Pontiac/1000 Service Centers

This place used to be good (past tense). - Matt

This place used to be good (past tense). Not sure what happened lately, everything seems to go downhill, internet sales is completely rude and hangs up on people. Finance doesn't respond to emails. They only seem to care when it's time to purchase a vehicle or when your lease is up. I had several options to buy out my lease with other dealers and decided to do business here since I was a loyal customer to the dealership, that was the biggest mistake I ever made when it came to choosing dealers to do business with. I decided to take my business elsewhere due to the fact of extremely poor customer service from the whole dealership, from internet sales, finance and even management, they don't care about any customer, all they care about is making money and when you have an issue, it seems like you're bothering them. Look elsewhere besides this dealer to spend your money on.

Service center experience was good this time and I was - Hemant

Service center experience was good this time and I was able to book it online.

Yes,yes,yes,yes,yep,yep, yep,yep, ya, - Gary

Yes,yes,yes,yes,yep,yep, yep,yep, ya, ya,ya,ya,ya,ya,ya,ya,

Professional and friendly staff. - gayle

Professional and friendly staff. Loaner vehicle provided when we were waiting for a part to come in.

i wasn’t expecting to be leaving with a new vehicle but - renvamp

i wasn’t expecting to be leaving with a new vehicle but Alicia did the unthinkable! She had helped me out of an old relic and got me into a brand new Tucson!! She made something that’s stressful seem so easy. Thank you Kunes!

Best dealership I’ve used throughout the years. - ecollins59

Best dealership I’ve used throughout the years. Family has three land rovers and fields has taken excellent care of them! Tommy and Mark have been exceptionally helpful!!

Good customer service. - chicagocre

Good customer service. They are not like the other dealerships which can not be trusted.

Everything about servicing our Lexus RX 250h at McGrath - Mark

Everything about servicing our Lexus RX 250h at McGrath Lexus of Chicago is first rate, from scheduling the appointment, to timely service, to clear feedback and at every stage the McGrath associates are professional and friendly.

I had an oil change. - Scott

I had an oil change. The next day I woke up to oil dripping from under my truck. I crawled under there to discover that the oil filter was just a little bit loose and dripping oil creating about a 8 inch circle of oil on the driveway.

The service was extremely well done and I could not be - jake.roggensack

The service was extremely well done and I could not be more thankful for the work they put in

I was quoted a time but they were done before. - keshawashington1

I was quoted a time but they were done before. My only complaint was that it was cold in the waiting area.

Have a nice shuttle service took us to a restaurant and - LaMar Bell

Have a nice shuttle service took us to a restaurant and picked us back up while our car was get a recall

George in surface was so helpful explaining warranty and - troypilchtroypilch

George in surface was so helpful explaining warranty and tires and engine issues. He was great and very accommodating.

Service for the works fast lane was great. - Sandy

Service for the works fast lane was great. Kept up to date on the progress.

We had a fantastic experience at the Nissan Arlington - Christinemarie162502

We had a fantastic experience at the Nissan Arlington service department! My husband and I brought our car in for a routine oil change, and Tyler made the entire process seamless. He was friendly, professional, and kept us informed every step of the way. The service was quick, efficient, and exceeded our expectations. It’s rare to find such great customer care, but Tyler and the team truly went above and beyond. We’ll definitely be returning for future service needs—highly recommend!

Everyone was so pleasant and helpful. - drevie

Everyone was so pleasant and helpful. Seemed to notice my can and went out of their way to be useful. They followed thru on what they said. Really appreciated the employee's efforts.

Always the best, works with us to help us save money, - rickhefley

Always the best, works with us to help us save money, Great job Steve , Best dealership ever.

Service attention was very efficient and kind, clear and - pepeazb

Service attention was very efficient and kind, clear and simple. I decided this is my dealership for any service from now on after 3 visits

The sales team is great. - WilliamDAbed

The sales team is great. Some things about servicing my vehicle I don't understand. I've had two things that needed fixing. It shouldn't because even though it's a 2024. Still is a new vehicle, shouldn't have to be back again in for another problem.

The staff is great and friendly. - Greg

The staff is great and friendly. Eady to talk to and listened to my problem.

Emir provided me with top notch service! - r_relle

Emir provided me with top notch service! He was very welcoming and kind (traits that are hard to find these days). He kept me informed of every step from start to finish. Thank you, Emir!

Friendly, professional service rep. - STS

Friendly, professional service rep. Was kept informed during the process of working on my car. My rep even found a discount coupon for me! Always dependable service.

Excellent service, good and flexible time for the - julioramos2072

Excellent service, good and flexible time for the appointment, good amenities in the waiting area, car was ready in 30 minutes with the car wash included, thanks Steve..

Friendly and fast service. - terry

Friendly and fast service. We were at a horse show down the road when our 1-ton dually would not start. They got us in right away and found one of our batteries was faulty. Completed the warranty work with no waiting or hassle. Highly recommend the service department!

Love the dealership but don’t see any people of color - Tyra T.

Love the dealership but don’t see any people of color working there plus never see people of color car purchase pictures.

Always fast reliable service for a fair price and care - d.mehan64

Always fast reliable service for a fair price and care about the safety and reliability of your vehicle.

Well leaving your review on their website didn't help - Very unhappy

Well leaving your review on their website didn't help maybe this will. Nobody is helping us with a follow-through on canceling our service contract. Talk to several people and they say they would help us still nothing. Maybe I need to call the local news to get results

Great service Got me in without a appointment. - Mxfan33

Great service Got me in without a appointment. Saved me from coming back. Highly recommended

I’ve been coming here for over 20 years and the service - mtcrphil

I’ve been coming here for over 20 years and the service is always amazing. Great people doing outstanding work.

Very hands on franky made sure I understood everything - Khadijahmusgrovee

Very hands on franky made sure I understood everything very pleased with the out come