69 Illinois Mazda Service Centers

Their customer service is really bad. I was told that... - veronruth

Their customer service is really bad. I was told that parts will come in within a week and then a week became weekssss and NO ONE CALL to let us know. We have to call back to find out. When we called, they can't find my order and told me to bring my car back so that they can check on the parts numbers, which they should given that i was there the last time and they looked at my car. Upon my request, they checked again and then FOUND my records and told me that part would take a few MORE WEEKS!!!!!

Rotating tires - part of clear coat came off. No help. - Lee

After contacting Service several times including pictures and telling me that they would call me back, they didn't. Also, there was oil on the manifold after changing oil.

No Communication! - JEENA

My tire pressure light came on this morning, so I called service to see if they can take a look at my car and if needed to put air in my tire. I went to the dealership service area and the guy "sure, we can take a look at it". I waited for a while, which was perfectly fine. After a while, I see my car pulled up and I noticed that they washed my car. I go to meet the person bringing my car and he says "your car is ready and good to go". I say, "well what happened to my car? who gave permission to wash my car? what was the tire issue, and what was done to fix it?". He said, "oh someone should have spoken to you about it." I said, "no, no one did". At this point, I inspected my car, specifically the hood of my car (which I will explain later). I saw some immediate fine scratches. I was pissed. So I went to talk to the person who originally took my car. I asked "what was done to the tire of my car, how did the problem get resolved and who gave the permission to wash my car?" He didn't have any idea what was done to my tire, so he had to go ask. They told me that, my rear passenger side had a nail and they plugged it for me. I said okay fine. But who washed my car? He said we did, it was complimentary. I said, I never asked for a car wash. I brought the car in for a simple check up of my tires and for someone to tell me what is going on and to consult with me on what I needed done or how to proceed. I then began to explain to him, why I was very upset about the car wash. I have only gone to Napelton Mazda dealerships since I bought my car in September 2017. I only went to Arlington Heights Napelton Mazda for oil change services and noticed that I had several scratches on my black vehicle that was even on both sides of my car, which could only be explained by car washes. Therefore I decided to pay out of my own pocket to a very nice auto body show, who did water sand washing and buffed out my scratches on my hood only (because I did not want to do the entire car at the time) and made a decision at that time that I would never take my car to get washed at a dealer and I had not washed my car since I got it buffed out. I saw scratches immediately on the hood of my car, after the Napelton in Libertyville washed my car without my permission. The man that helped me, said "his car wash is brand spanking new" and therefore it could not be their car wash that caused this. He was rude, and made everything seem like it was my fault. Then went on to say how I should be happy because they fixed my tire, which had a nail in it and they plugged it for free which it should have been a $30.00 charge. I said, I did not ask you to perform a service for free, I will pay for it if you would like. But at no time, did anyone consult with me that there was a nail and whether I wanted it to be plugged or what we should do or how we should proceed. Nor did anyone ask if I wanted a car wash. It is not the dealers right to perform such services and or acts to my car without my permission. I am furious at the service and incompetence of Mazda Napelton. I will NEVER recommend anyone to come to your location. I came to this location when I first started looking at purchasing a vehicle last year and I felt the people were rude and unhelpful at this location and therefore we went with another dealer. I love my car and take care of it. I am so upset that this dealership service people were rude. I have had numerous issues with the Napelton family and the way they take care of their customers.

I had a very concerning issue with my new Mazda. - Agnesavra

I had a very concerning issue with my new Mazda. I have met Joe Pelka who took care of the issue. The entire experience was pleasant and stress free. Joe is AMAZING!!!! Hi knows his stuff! I knew I was in good hands😊 very profesional, kind , good man. I am very grateful 😊

Service department manager Dennis Tiffert is absolutely - Hristo Atanassov

Service department manager Dennis Tiffert is absolutely professional, knowledgeable and nice person. Outstanding customer service provides Jennifer Murray.

Radiator and battery replacement $1,070.00 - Carlisah

My car was leaking radiator fluid. I called PDR. and told them so. They set me up for an appointment on Jan 3. My Battery died before Jan 3. and I told them so. I told them that I would have my Saturn Relay towed to them about 15 mins late. They told me that they would replace the battery, radiator and  hoses for $1,070.00. I told them that I will have my car towed back to my house then the said I owed $225 for the estimate. They didn't mention diagnostic charge at any time and they didn't allow the towing company to take my car until I paid. They later brought it down to $197.00. Be aware if PDR  just looks at your car you're going to pay about $200.00 and average radiator replacement is about  $500 according to the internet.

Kaylen was super knowledgeable/helpful. - Reese

Kaylen was super knowledgeable/helpful. He really made the entire experience much easier than I expected!