50 Illinois Lexus Service Centers

Service department is tremendous. - tacksman

Service department is tremendous. Fast efficient and professional. Kept me in the loop during the entire visit.

Great communication and easy to deal with. - jlinke

Great communication and easy to deal with. They were very helpful and seemed to value us as a customer.

Worked with Justin to address two issues with my car. - gp

Worked with Justin to address two issues with my car. His input was very clear and he took me to even to show the issues with my own eyes in addition to the pictures that technician had taken since those didn't help me fully understand the case. Very attentive as listener and helpfull with details as needed. What impressed me the most was his assistant and work with his manager to address an issue that came up after i picked my car from the service. They arranged to come at my home to pick up my car and returned back at my home after addressing the issue. They brought me a loaner to use while they worked on the issue. That helped me tremendously as i was tied up with my work and the issue was needed to be addressed since i have only that car and we all were concern about safety. So, big thank you to Justin, his manager, technicians who worked on my car and to the guy who came to pick up my car from my home and bringing it back!!!

Tony is great and Jeff my service tech took great care of - eniemiec

Tony is great and Jeff my service tech took great care of making sure he kept us informed with the repairs he was performing.

Good service, especially Michael Comer, who explained - DeKalbSue

Good service, especially Michael Comer, who explained options on my car I didn't know existed... and we have had it for 2 years!

Jason was great. - matt200484

Jason was great. He kept me in the loop with what was going on with my car and it was done faster than anticipated

Excellent service. - richardto

Excellent service. The people are always very nice and accommodating. Waiting area very clean and comfortable.

Jeff has been so very helpful in keeping my two "vintage" - Bradley J Gilbaugh

Jeff has been so very helpful in keeping my two "vintage" Lexuses road worthy and going strong. He is more than a service manager and has become a friend over the years. I will stick with the Lexus brand as long as he continues to work for Anderson Lexus--that is how much his employment at Lexus means to me! Thanks for all that you do Jeff!

Steve replaced the starter on my Lexus in the driveway. - Rod

Steve replaced the starter on my Lexus in the driveway. He did an excellent job and answered all of my questions.

Excellent service from the moment I drove into the - Angela

Excellent service from the moment I drove into the service area to work with Harish on what my car needed, a cup of coffee and a few cookies and out the door with the loaner.

Jeff was extremely helpful and knowledgeable in - Jozi1632

Jeff was extremely helpful and knowledgeable in determining what was needed to service my car. He gave me an honest estimate of the cost to service my car and explained what would be needed at the next service. I felt the service was thorough, quick, and very well-done. I was very happy with the service on my car and the cleanliness of the facility. At first, I was hesitant to try a new Lexus dealership because I've always gone to another place, but since I received outstanding service from Fields, I'm glad I tried it. I highly recommend Fields Lexus!

Steven and the service team are amazing! Always friendly... - Kado

Steven and the service team are amazing! Always friendly and went above and beyond to get my Mas started and to the dealership for service.

Their customer service is really bad. I was told that... - veronruth

Their customer service is really bad. I was told that parts will come in within a week and then a week became weekssss and NO ONE CALL to let us know. We have to call back to find out. When we called, they can't find my order and told me to bring my car back so that they can check on the parts numbers, which they should given that i was there the last time and they looked at my car. Upon my request, they checked again and then FOUND my records and told me that part would take a few MORE WEEKS!!!!!