51 Illinois Land Rover Service Centers

Bill Spencer was great to work with. - Brianludden

Bill Spencer was great to work with. On point, efficient and knowledgeable. Bill made it easy.

Jason was great. - matt200484

Jason was great. He kept me in the loop with what was going on with my car and it was done faster than anticipated

Excellent from dealership manager to Amanda in service - may1972

Excellent from dealership manager to Amanda in service and the gentleman who diagnosed my issue and repair to Ann at reception. Of several Jaguar dealership I’ve had between my 2 Jaguars all of the dealerships very good BUT THIS ONE is certainly top notch for their personnel.

Steve replaced the starter on my Lexus in the driveway. - Rod

Steve replaced the starter on my Lexus in the driveway. He did an excellent job and answered all of my questions.

Very nice dealership, clean, organized and they take care - CJDEMORY@SBCGLOBAL.NET

Very nice dealership, clean, organized and they take care of you Go the extra distance to make things go well!

It's nice to go to a dealership that actually cares - Rk

It's nice to go to a dealership that actually cares about their customers. Lee and his team went above and beyond to make sure my LR service experience was great! Thanks again!

I own 2024 Range Rover sport. - Jsgill

I own 2024 Range Rover sport.Every visit from Sales to Service has been been a delightful experience . I have been always treated as VIP. Exceptional people starting with Mr Tony Portuese service director to service manager Mr Erny Bonia are very passionate to please me(customer). I just have the first year service done, it was done on time and at a very reasonable price. It was a very pleasant experience.

Reliable, truly cares about customers and their - joankowal

Reliable, truly cares about customers and their satisfaction. Great people to work with. Would highly recommend them.

Ken was very proficient and kept me updated on all the - Frank

Ken was very proficient and kept me updated on all the work. I highly recommend him.

Steven and the service team are amazing! Always friendly... - Kado

Steven and the service team are amazing! Always friendly and went above and beyond to get my Mas started and to the dealership for service.

Their customer service is really bad. I was told that... - veronruth

Their customer service is really bad. I was told that parts will come in within a week and then a week became weekssss and NO ONE CALL to let us know. We have to call back to find out. When we called, they can't find my order and told me to bring my car back so that they can check on the parts numbers, which they should given that i was there the last time and they looked at my car. Upon my request, they checked again and then FOUND my records and told me that part would take a few MORE WEEKS!!!!!

Akrim A. His thoughtfulness and genuine care averts disaster - medicine hat

Akrim A. deserves a great dept of gratitude from me. I had what seemed like a very minor condition materialize with my Jaguar the night before I had a very long drive for a client meeting. Akrim's care revealed an unrelated but extremely dangerous condition with one of my tyres. He insisted I leave the vehicle as he did not think it was safe for me. I would never have noticed this condition on my own. I had no reason to check. Without Akrim's genuine concern for me personally, my long drive could have ended very badly. Instead, I was driving a very nice and very safe vehicle provided for me as a courtesy at Akrim's insistence. Akrim and everyone at Howard Orloff, you've been great to me for 26 years!!!! THANK YOU SO MUCH for keeping me safe this time. I'd say this one is in the "Extraordinary" category. Efren Molina Loyal Howard Orloff customer

I regret bringing my vehicle to Jaguar Land Rover Chicago - cmastio1

I regret bringing my vehicle to Jaguar Land Rover Chicago (Howard Orloff). After a CVVL part was replaced under warranty, my engine ultimately failed due to a cracked intake valve in the same cylinder that had a documented misfire at the time of service. Yet that misfire code mysteriously disappeared from my final invoice and was replaced by a different one that was never referenced anywhere else. At this time, the dealership has refused to answer questions about this inconsistency or provide documentation required by Land Rover’s own service protocols. Critically, that protocol (TSB SSM75724) requires an engine oil sample to be taken to screen for underlying damage — a step that was never completed. This omission eliminated the opportunity to catch early signs of engine distress, which could have prevented a catastrophic failure. I now have an engine that has failed, on the very same cylinder whose diagnostic code was omitted from my final service invoice. At this point, I have written confirmation from the service manager that they will not respond further. It’s extremely troubling to see a luxury dealership dismiss this level of concern — especially when proper procedures likely would have prevented the damage. I encourage anyone considering service here to proceed with caution and get everything in writing.