71 Illinois Kia Service Centers

Their customer service is really bad. I was told that... - veronruth

Their customer service is really bad. I was told that parts will come in within a week and then a week became weekssss and NO ONE CALL to let us know. We have to call back to find out. When we called, they can't find my order and told me to bring my car back so that they can check on the parts numbers, which they should given that i was there the last time and they looked at my car. Upon my request, they checked again and then FOUND my records and told me that part would take a few MORE WEEKS!!!!!

Great experience from both Kyle and John your service - Clh6285

Great experience from both Kyle and John your service department! Very very helpful! Thank you! I have purchased two cars from you, with my second Kia am currently having problems with oil consumption and they have made me feel confident that Kia will stand by their product. Thanks again….I’ll be back!

Brett was a really big help to me. Made the process easy.... - mdrury5459

Brett was a really big help to me. Made the process easy. The gentleman that did the finances was very nice too Devin I think was his name. Thank you all.

The air conditioning on our recently purchased 2023 Niro - michael.santay

The air conditioning on our recently purchased 2023 Niro went out; although it took several weeks for the issue to be located and the parts ordered (which added some time to the process) the service dept communicated throughout the process, provided a HEV loaner, and ultimately worked with Kia on the fix and related warranty coverage. Thanks to Chris and the team for resolving this.

I like the service that they give and i would come back. - daniels.denise1411

I like the service that they give and i would come back.thanks service's department

Recalls on my vehicle and needed a oil change. - Jimherr29

Recalls on my vehicle and needed a oil change. Kia of Bradley prides itself on platinum service but they were unwilling to help. I called two weeks in advance of my vacation needing service. Kia not able to help unless I left car overnight and Kia not willing to provide a loaner vehicle and would not give me a timeline. Disappointed that I bought a vehicle from a dealership not willing to take care of its customers.

F rating. - Pandamom

F rating. BBB WARNING CONSUMERS! Go to Better Business Bureau online for more information on Larry Stovesand Kia.

It is a pleasure to be served by Daniel Magana, he helped - Jordan

It is a pleasure to be served by Daniel Magana, he helped me with the purchase of my car and with required maintenance.

As a business major graduating with honors and over 30 - jmp3

As a business major graduating with honors and over 30 years with the Federal Government working along side General Dynamics and Raytheon, it is the people that makes a company great! Take away the exceptional people and the company’s dream becomes a nightmare! Courtesy Kia has become Lou Fusz Kia and Courtesy was a jewel in the community because of people like Tony Morgan. With natural leadership, I watched every time how he navigated with exceptional understanding of the diverse mechanical maintenance objectives and business acumen gained only by precise experience; which drives successful outcomes. He communicates with kindness, which drives a quick response from his peers that saves time, effort, and company expenses! Listening to his feedback generates trust that every customer values and coworkers appreciate. Especially when that feedback results in operational efficiencies, precise objectives, team synchronization, and company wealth that is driven by customers having pride in coming back to Lou Fusz!

Above and Beyond - Brian___

I had the 2006 KIA in for service to replace the timing belt, flush the transmission, replace the cabin filter and change the oil. I developed a problem soon after that was unrelated to the work they did. Evidently a mouse had chewed some of the wiring, and it caused the coil to malfunction. They got right on the problem, and accepted responsibility simply because they had not seen it. They repaired the wiring and only charged me for the new coil and installation. Since they really had no responsibility for the mouse chewing, they didn't need to be so helpful, but they were. It's a great service department.

This dealership has all of the aspects of great - BusinessAnalyst1

This dealership has all of the aspects of great customer service. I went to another dealership appointment made to address a fire hazard 'initial remedy' and the part wasn't on hand. I went to the Bloomington dealership whereupon the service and mechanic team applied the initial remedy recall fix in 10-15 minutes.