71 Illinois Kia Service Centers

Jordan was very knowledgeable and helpful. - Rich H.

Jordan was very knowledgeable and helpful. We needed assistance working the Charge Point EV charger and he resolved our problem.

Best dealership and salesman I’ve ever dealt with, - kevinsmith67

Best dealership and salesman I’ve ever dealt with, Raymond Kia and Dogan Gregory. Dogan worked hard for me to make a deal happen!

Dionte Robinson is the best salesman that I have ever - Jordan Borner

Dionte Robinson is the best salesman that I have ever met! Highly professional and adept.

The Team at Kia is Awesome! - EVIE37

The Team at Kia is Awesome!! Friendly as you arrive at the Dealership, The door is opened for you as you enter and greeted then the receptionist greets you and the Service Department knows your name! Everyone is like family!! Very efficient and cost effective. Fast Service and Good Quality!!

Steven Martin pull me out down of the service Department. - Latrice Cobbs

Steven Martin pull me out down of the service Department. He Was Able To Get Me and My Boys Into A Brand New 2024 Vehicle With No Money Down, With the BEST WARRANTY AND DEALS. He Is Truly Hands Down A God Send!! HIGHLY RECOMMENDED!!

Easy to make an appointment. - Pamelasig

Easy to make an appointment. The vehicle looked great inside and out when service was completed

Service team was excellent! - bejster23

Service team was excellent! Great communication and quick turnaround to get me back on the road.

Kept in touch during repairs and I liked that they washed - Loretaklopp

Kept in touch during repairs and I liked that they washed my car before returning it to me.

I own a new 2024 Seltos, bought at another Kia dealer. - jeffrey.gvsc

I own a new 2024 Seltos, bought at another Kia dealer. within 800 miles I picked up a nail and a tire went flat. For me this was an emergency, because I was taking a trip and did not want to run the highway on the spare. It was late in the work day, but Pedro Mata, understood my circumstance and allowed me to bring my car in for tire repair / replacement. I was really surprised at how "out-of-the-way" accommodating Pedro was. I am deeply grateful for that kind if service to a Kia owner who bought from a competitor. Pedro's excellent service and spirit toward me has won Berwyn Kia a new customer. Thank you Pedro.

They gave me a windows as to when they would be at my - debala9

They gave me a windows as to when they would be at my residence and they came early.

Came to exchange my car, was hesitant at first but Jimmy... - jadevallejo30

Came to exchange my car, was hesitant at first but Jimmy ended up getting me a great deal I couldn’t pass up. Thank you Jimmy !!

I have worked with Tony for more years than I care to - baines17

I have worked with Tony for more years than I care to admit. He is the best service advisor I have worked with. Tony in my experience is a trusted advisor. He always explains the issue in clear terms, explains the options, and makes sure communication it clear every step of the way.

My experience with Schaumburg Kia has been nothing but - Porschegoog

My experience with Schaumburg Kia has been nothing but problematic and disappointing for the 3rd time in a row. I myself am an automotive technician at another dealer and completely surprised by the level of incompetence and failures at this dealer. I’ll be sure to never return or recommend this dealer. I had dropped my car off overnight at the old location, was never made aware of the new location when I scheduled my appointment. I was told the car was finished. This is when the problems started. I had brought my car in for a transmission issue and some lights on. The lights were diagnosed however, I was charged an hour diagnosis for practically a code scan. This is the Third time in for the transmission issues. They said it could not be replicated; there was no offer to do a customer drive or inspect further. As this call was less then a few hours after I was told the car was checked in. The disappointment came because I have been here before with the same advisor and replicated the issue twice with different technicians on 2 separate occasions. There was nothing that could be done at that time, however the issue has gotten worse since. To add more insult to injury when I got my receipt, the mileage was the same. Leading me to believe this issue was never looked at all. Considering I paid nearly $200 for an hour of diagnosis, I’m sure this should have been looked at further. I paid and called to authorize overnight pick up. I was told it was ok and the key would be in a secure location. When I showed up to the dealer, old location, nobody was there however all the service department door were open, I looked for over 30 minutes over the entire property for my car. I even called 5 different associated number. Luckily I saw a couple employees from the Honda dealer next door who was helping me in finding out about the new location. When I had got to the new location I found my car locked, with no key in sight. I did see a finance manager locking the gates. I had asked if he could help me get my car. He said he doesn’t know there the keys are and couldn’t help me. He himself couldn’t even lock the gates because the lock was locked and he didn’t know where the key was kept. If this alone doesn’t paint the picture of the communication and management of this dealership I don’t know what does. I then called the next morning 2 times with no answer so I then called the main line to the service department. They shuttled me to the dealer and I was able to get my car. I was over 3 and 1/2 hours late to work because of this dealer’s incompetence. I’ve lost money from missed work and had to make up the lost time somehow. What a complete mess and disappointing experience. If there was any communication I would had not been late and missed my jobs expectations. I didn’t think It would be that hard for this dealer to meet theirs.

Joe is always so helpful, accomodating, and awesome to - dhmjamtraverse

Joe is always so helpful, accomodating, and awesome to work with when bringing my Kia in for service and always so informative on maintenace follow-up and recalls too.

Brought car in for routine service and my service advisor - rmb0202

Brought car in for routine service and my service advisor was extremely professional and vehicle was returned to me within the time promised. Service advisor kept me appraised of the progress made and checked to see if I needed anything while I waited for the vehicle. Extremely pleasant experience.

Initially my expensive repair did not work. - Unhappy Kia Owner

Initially my expensive repair did not work. Subsequently, the service department worked with me on a very agreeable solution. They have always been friendly. It took a bit of time to resolve this but I appreciate their willingness to work on fixing the matter.

Recently my son and I each purchased our vehicles from - ekiley67

Recently my son and I each purchased our vehicles from your dealership. About 14 days after my son purchased his (first) car, it started to have significant issues while we were running errands on a Saturday. We immediately called and drove straight to your location. Honestly, I was angry and felt awful for my son, that saved and put down $ 12K of his own money. That day, we worked with Ishmael in the service department, Larry Sweiss (Used Car Sales Manager) and Nick Garcia our Salesman. Had to leave the car for a few days to be inspected. The next few days waiting for an answer was rough. But then, you guys came through!! Spoke with Larry Sweiss, and it turned out that the fuel pump had failed and there was a recall on the air conditioner condenser. He took care of everything. The customer service that I received, from beginning to end was a true “Home Run”. It was a collective victory thanks to Ishmael, Nick, and Larry. “Real customer service” isn’t just placating the customer in the moment and then dropping the ball before the finish line…It is “following through until the end”….You guys did that, and I cannot express how much that meant to my family and I. We have purchased two beautiful vehicles from Nick Garcia, and I am sure they won’t be the last. Will be sure to refer friends and family to Nick at Kia International Orland. Your Forever Customer, Beth Kiley.

I needed service on my 2015 Kia Optima LX for an engine - MBM

I needed service on my 2015 Kia Optima LX for an engine fail and wrote a message online on a Sunday. SCOTT got back to me right away on Sunday and communicated with their Service team. On the Service team, AKEEM, was awesome! He listened to my concerns, gave me timely updates and arranged a rental for me paid by KIA while my car is being fixed. Great teamwork and very friendly and professional! You made a very difficult situation a lot easier by your patience and prompt attention. Thank you!

I have bought 2 cars from this dealership. Ferris was a... - CINDYKEHDER

I have bought 2 cars from this dealership. Ferris was a top rated Salesman and even got my car insurance down so I can make the monthly payment. Cody Hamel, in the Finance, was a wonderful communicator and my car was paid off within 4 weeks for my trade in. My second car purchase was a used car. Dave and Joe from the Service Department made sure my car was in safe condition and went over and beyond taking care of me. I worked in Customer Service for 32 years and I give them a A+ rating. I will buy everycar from this dealership. Thank you, Cindy

Paige Weinhaus Is the Best Service Adviser I have ever - Cindee & Gideon & Gavri'el

Paige Weinhaus Is the Best Service Adviser I have ever met and Jacob was an excellent Mechanic!! I have had many cars! From Corvettes to Cadillacs and the service was not good! My NUMBER 1 concern is the SERVICE DEPT If the dealership doesn't have a good Service Dept thats a big concern! I was extremely pleased with the Service I have been getting at Auffenberg Kia in Shilo Paige and Jacob were very thorough and explained things in detail as well as making sure that I was very satisfied with the service! This is what makes me come back to purchase another vehicle Not to mention how much my Service Dog loved all the loving attention!! C Grimes

Steven and the service team are amazing! Always friendly... - Kado

Steven and the service team are amazing! Always friendly and went above and beyond to get my Mas started and to the dealership for service.