161 Illinois Jeep Service Centers

The staff was helpful and Dakota assisted me while on his - Ericson89

The staff was helpful and Dakota assisted me while on his break. I appreciated it.

The Service Representative was friendly and - donjona

The Service Representative was friendly and knowledgeable. The only issue we had is that when rotating the tires after the oil change, the mechanic forgot to correct the tire pressure which has happened in the past but that had nothing to do with the service representative as she was very accommodating.

I took my 2019 ram 2500 diesel to Dempsey for a front end - dardeb321

I took my 2019 ram 2500 diesel to Dempsey for a front end alignment & tire rotation. They did such a great job. My truck steers as straight as an arrow, easy on the steering & I've got big tires. They did it in a single day on the very day that I called. Numerous other dealers were unable to see my vehicle for one week to as much as 3 weeks. I have no problem taking my vehicle back to Dempsey Chrysler Dodge Jeep anytime because they are very trustworthy. They did what they said they were going to do and did it at the price they said they were going to do it for! Thanks for a job well done.

It’s been frustrating since I purchased my jeep grand - Drew.tetik

It’s been frustrating since I purchased my jeep grand Cherokee as after less then one day, there was a computer error causing the emergency collision brakes to disengage. I brought the vehicle back and was told a simple computer update would fix the issue by a manager. After a week of no contact, I went in and the service representative told me that the issue had to be escalated to star case but my vehicle couldn’t be returned in the meantime due to it being a “safety issue”. A few days after no contact, I informed the sales representative who has tried to be helpful that I would be coming to get my vehicle without it being fixed as a new wiring harness/connector had to be ordered now. I understand the CDK issue that happened and that issues can happen but the lack of communication and transparency has been frustrating as I will have to bring the vehicle back for the repair at a later date.

We had a fantastic experience with Bob in sales and Jamie... - sjohnson1541

We had a fantastic experience with Bob in sales and Jamie in finance! Reasonable trade in value for our Jeep and didn't feel like we were being jerked around. They went above and beyond to keep up us informed and let us know our options. We felt great leaving and will definitely be back in the future!

Key's service has always been top notch. Wayne and Randy... - bartkrebs

Key's service has always been top notch. Wayne and Randy taken great care of us, and Nick from the body shop did a great job. Thanks from all of us.

What a Dealer and Service should be - rod300

I would like to thank and recommend the entire staff at Marty Cancila Dodge, Jerseyville. I had my car serviced, the entire staff was very nice and helpful this is what a dealership should be. My car was not purchased there, my mistake . I will be going back!

Bought our last 4 vehicles here at Roanoke. And we... - Chappy

Bought our last 4 vehicles here at Roanoke. And we couldn’t be more Happy with the Whole team here! The friendlyness of everyone is very commendable

Great work, love the Forever Warranty on my 2017... - Bob

Great work, love the Forever Warranty on my 2017 Wrangler. The service department team were friendly to work with. On a side note - the White 2020 Gladiator with level and lift kit looks AWESOME !!!

We were visiting the Crawford County Humane Society in - Jamie B

We were visiting the Crawford County Humane Society in Robinson Il. While we were there, our tire pressure monitor light went on. My husband found a nail in one of the tires, and the tire pressure was 22psi. We went to Silverthorne Ford to see if they could help us. These people could not have been nicer. They were going to patch the tire, but Geoffrey discovered some large cracks on the inside of the tire. We were shocked since we had just had our tires rotated by our mechanic, and he never said anything. Jordan was surprised the tire hadn't blown. It could have been a bad accident if the tire had blown while we were driving at highway speeds. Even though the mechanics were busy, they took the time to replace the damaged tire. Geoffrey inspected the other 3 tires, and the other 3 were beginning to get cracks in them as well. This is a Ford dealer and we have a Toyota, so it was really nice they were willing to help us instead of sending us elsewhere. We live in Minnesota and we're on our way back. We forgot to take pictures of the tire to show our mechanic. Makayla was nice enough to send us some photos. We were just so amazed at the kindness and customer service we were provided by everyone at the dealership. Jordan, Geoffrey, Makayla, and Bailey really stood out. Bailey spent a lot of time showing my husband the owner's Hellcat he was detailing while we waited. We couldn't have been happier with the service everyone provided. We would highly recommend you take your vehicle there if you need any service.

One time visit while traveling through Chicago - Steve

In October my wife and I were traveling from the West Coast to the East Coast on a month-long trip. While visiting Chicago on a rainy day my windshield wipers stopped operating. I've had this Dodge vehicle for 23 years and experienced this problem before. A plastic bushing needed to be replaced. I carry extra bushings with me just in case of this problem. I stopped into this dealership and spoke with Dave Schoenhofen (service advisor) for help. He came out to my vehicle, saw my problem, replaced the bushing, and within 15 minutes and at no charge to me had me on my way. I think how he handled my situation needed to be commented on since what he did is what makes a good service center and brings customers back. STEVE P.

Mickey is one of the best service men at this dealership - kerbykuts83

Mickey is one of the best service men at this dealership thanks Mickey. Mike K.

Made an appointment for an oil change. - dnmki

Made an appointment for an oil change.The service writer and technician I dealt with were both friendly and efficient.

The Service Advisor, Connor Brown, was friendly, polite, - brouwer.derek13

The Service Advisor, Connor Brown, was friendly, polite, and professional - he got me in and out in short order both when I dropped off my Nautilus and again when I picked it up - and the Nautilus loaner was excellent!!

Always great service, no matter if you deal with the - Donna M

Always great service, no matter if you deal with the service department or the sales department!!!

Kunes of Oregon does a great job! - Family3bauer

Kunes of Oregon does a great job! I do all my services there on my Dodge Ram & Wagoneer. I love my service department. They have become part of our Chrysler family.

Lincoln Crysler Jeep Ram Dodge makes every service for my - Kbartels1

Lincoln Crysler Jeep Ram Dodge makes every service for my Pink Jeep great. They take great care of me. They go beyond and above for everything. I really appreciate Billy and Becca.

I did the driveup oil change service and was taken care - DavidMasterson2426

I did the driveup oil change service and was taken care of promptly. Dave Majewski is one of their service reps that always takes great care of me. I appreciate the special attention he provides to me.

Great service, great customer service Took our Wrangler - Onecent_328

Great service, great customer service Took our Wrangler in, we were kept informed of the repair process

Friendly and fast service. - terry

Friendly and fast service. We were at a horse show down the road when our 1-ton dually would not start. They got us in right away and found one of our batteries was faulty. Completed the warranty work with no waiting or hassle. Highly recommend the service department!

Best service department I’ve ever been to, all the - mtepps

Best service department I’ve ever been to, all the service writers are upfront and truthful never try to sell, they are all very, very professional and was really nice when you walk in they know you by name.

Quick service with friendly staff. - CC

Quick service with friendly staff. Nice waiting area with snacks and some drinks in air conditioning.

Very friendly work done quickly nice atmosphere to wait - Cschramm

Very friendly work done quickly nice atmosphere to wait in service manager, Lauren kept me up-to-date on the service to my car

Great service. - Kstine98

Great service. Easy to schedule. Competitive pricing. Take care of the little things. Highly recommended.

CLCJD Dodge dealership is great and no one else will - junior531972

CLCJD Dodge dealership is great and no one else will touch my car their great

I moved to the area in 2020, and started servicing my - johnb300m

I moved to the area in 2020, and started servicing my Charger at Fields. They were great! Friendly, fast, always fixed the first time. If the car ever needed to stay more than a day, I always got a loaner, or at least a quick shuttle over to Enterprise, complimentary. But late 2022, early 2023, things started to change. Communication with them plummeted. I'd have to constantly call them to even find out if my car was done. It took them 3 times to finally fix my water pump. (I did water pumps in high school, shouldn't be that hard). In the Fall of 2023, I was ready to shop for a Jeep product, and decided to check out Fields. I was walking around in there for at least 15min, and nobody even bothered to come say Hi. I was clearly "shopping." After that I left, and bought a Grand Cherokee elsewhere. In early 2024, the Grand Cherokee had some recalls come through. I took it to Fields since they're the closest, and I got a whole bunch of attitude for "not buying the car from them" but they'll take care of the recall anyway because it's a factory safety issue. According to Jeep Wave, I should get a loaner, since they needed to keep the car all day. I asked about a rental then from Enterprise, and with much attitude they said "fine, we'll drive you over there, but we need to authorize it first. If it's not authorized, the rental is on your own dime." Of course it was authorized by FCA but it took Enterprise forever to get the ok. Even the Enterprise manager said that Field's has been particularly difficult to deal with the past couple years. What a miserable dealership. It's really too bad, they used to be great. I'm never going there again nor will think of purchasing from them.