76 Illinois Hyundai Service Centers

Steven and the service team are amazing! Always friendly... - Kado

Steven and the service team are amazing! Always friendly and went above and beyond to get my Mas started and to the dealership for service.

Their customer service is really bad. I was told that... - veronruth

Their customer service is really bad. I was told that parts will come in within a week and then a week became weekssss and NO ONE CALL to let us know. We have to call back to find out. When we called, they can't find my order and told me to bring my car back so that they can check on the parts numbers, which they should given that i was there the last time and they looked at my car. Upon my request, they checked again and then FOUND my records and told me that part would take a few MORE WEEKS!!!!!

I own a 2018 Hyundai Tucson and have been taking it to - Luis

I own a 2018 Hyundai Tucson and have been taking it to Elgin Hyundai for service ever since I bought it brand new. Hyundai is the only brand of car I’ve ever owned since my first new car purchase in 2000. Part of the reason is because of the warranty, the reasonable price and the good service I have received over the last 24 years. My most recent experience is no exception. Starting in January of 2023, I was experiencing some issues with my powertrain… issues that are covered under warranty. During the time I first noticed the issues, I worked with one of the service representatives from Elgin Hyundai named Jorge Quevedo. No customer likes experiencing issues with their cars, much less a warranty issue near the expiration date of the warranty. However, over the last 20 months, Jorge assisted me through the process of rectifying the issue from beginning to end. The process was sometimes frustrating because rules are rules and protocols are protocols. However, Jorge was patient, honest with me and saw me through the entire period - even during my communications with Hyundai corporate office to get the work completed. I have never once felt alone, mal-informed, or rushed and it is because of service reps like Jorge that keep people like me loyal customers to brands that value good customer service, honesty and follow through. Kudos to Jorge, kudos to Hyundai for honoring their warranty, and thank you all for a pleasant customer experience for the last 24 years. My next new car will most definitely be - you guessed it - a Hyundai because of experiences like this.

Absolutely disgusting treatment by Mike Chino, Ken Lew - JM

Absolutely disgusting treatment by Mike Chino, Ken Lew and Kyle Copeland with Gerald Service Department. In the last 6 months, my vehicle has needed a replacement motor, motor mounts, coil packs, transmission and transmission mounts. It is still broken, but the dealership is lying and saying there was an "incident" and they refuse to service my vehicle which is still under warranty. The only "incident" was that three of their employees, including Kyle and Ken, aggressively approached me regarding my concerns, unnecessarily escalating an already bad situation. My car has been in the shop on average of every 1500 miles for major repairs for the last four years. The service department is incompetent, dishonest, and incredibly rude. Do yourself a favor and go to Napleton, you won't get quality service from Gerald. You will get lied to, bullied and harassed. If you are looking to purchase, stay far away from Hyundai and the Gerald Group, unless you want to be treated like dirt. They do not value you as a customer. Also, please note that Mike Chino bribes people to remove bad reviews, which is why you don't see many listed here.

Satisfied customer - Brenda C.

Bought my 4th new Sante fe here, great salesperson- Virginia, good trade-in, great rebates! Overrall very satisfied. Will definately come back here for all my service needs.They do not try to pressure you if you don't want anything done.

Danny was agood salesman. - phatss64

Danny was agood salesman. Very nice and knows alot about the cars. He was very helpful.

How I Felt After Getting Exceptional Service - gmg0833

I came in with a band that had dragged off the bottom of my car. John took a look at it and then talked to me about what could have caused this problem. After our discussion John got behind the wheel of my car and we went out for a drive in the neighborhood with John explaining to me what could not have caused the problem. He was courteous and friendly in his explanation making sure that he did not demean my knowledge but rather as a friendly teacher enlightening me to the probable cause of the problem. He drove us back to the dealership and raised my car to ensure that he was correct in his evaluation. He explained my options and was friendly and thoughtful at all times. I felt that I was being treated as a friend more than just a customer. He told me to take a seat in the waiting room and when he called me back, he had reattached the band on the car and told me that we should keep on eye on this problem. I cannot find the words to express how well I was treated. He treated me more like family than just a customer as I have seen him treat others at the dealership

I feel like they are good but too push customer a lot.... - Bhavesh

I feel like they are good but too push customer a lot. Also i feel they charged me more then since it 2020 car but this is manager special since their registration and license plate was ready. I feel i paid more then other Hundai dealership.

Our car has set at this lot since Nov. - Jess

Our car has set at this lot since Nov. 10, 2021. Today is 2/26/2022 and we still do not have our car back. After originally being told it would be a couple of weeks before they could get the car into shop, it ended up being over a month before they even pulled the car into shop. Over a month AFTER that, we received a phone call from Mark in the service department informing us that a technician has wrecked a car into our car. He downplayed the amount of damage that was done (it turned out to be $8,900 worth of damage), and he assured us that they would pay for the repairs in full. Two days later, after car had been there for over 2 months we were notified the extended warranty work had finally been approved, and the car would be getting a new engine. We were told 2-3 days for parts delivery. This ended up taking more than 2 weeks. Now we are at 3 1/2 + months, and we are told the car had been taken to body shop for repairs. They had pre-ordered the parts so work could begin as soon as the engine was replaced. After a couple of days, Mark in service dept tells us that the body shop had ended up needing to order a couple more parts. At this point we call the body shop for estimated time of repair. Imagine our surprise when the body shop informs us they are still waiting on approval from Kunes insurance company to perform the work! Now we've received a call from Nicole with their insurance company stating that they will not cover these repairs, that we will have to file a claim with our own insurance company! Our car was in their care, custody and control. They assured us they were covering these repairs. They lied to us multiple times! I have never received such terrible customer service. As a business owner myself, I'm disgusted at the way they have treated us!

I had to have a diagnostic test done on my car for a dash... - jbcnj

I had to have a diagnostic test done on my car for a dash light that kept coming on. They found the problem and had it repaired and ready for pick-up in about 2 hours!! I do not take my car anyplace else - ever!