59 Illinois Genesis Service Centers

Had the best experience working with Nick Rice while - Elle

Had the best experience working with Nick Rice while getting our Toyota Corolla serviced this week. Had issues with the A/C and US-Port and Nick was very professional, competent and great at communicating the stages of the service and work required. He went above and beyond to accommodate and work with us. Couldn’t be more pleased! Highly recommend Nick Rice. Your car will be in the best hands!

Jason was great. - matt200484

Jason was great. He kept me in the loop with what was going on with my car and it was done faster than anticipated

They answered my questions and understood that I wanted - kmatj

They answered my questions and understood that I wanted the job done as soon as possible.

I could not be happier with the service department at - chilibean1

I could not be happier with the service department at Algonquin Genesis. Always a loaner within a few days of making appointments. Patty the service writer is always cheerful and helpful. After service, car comes back as clean inside and out like new.

Adam was a great advisor he worked on my radio part was - Rachel

Adam was a great advisor he worked on my radio part was back ordered but he kept me up to date all the time I appreciate it

We are happy with Castle’s maintenance on our car. - fdweil

We are happy with Castle’s maintenance on our car. We trust them. Our service manager, Jake Walker, has made our comings and goings an easy operation.

They did a great job with the recall on my car. - EJ

They did a great job with the recall on my car. I received updates through the day as I waited for my car.

Personal interest in the customer is the hallmark of this - whooks888

Personal interest in the customer is the hallmark of this Napleton dealership from the top to and through every employee . Salesman Extraordinaire, Allen Washington and the the Service Department technicians are amazing !

Steven and the service team are amazing! Always friendly... - Kado

Steven and the service team are amazing! Always friendly and went above and beyond to get my Mas started and to the dealership for service.

Their customer service is really bad. I was told that... - veronruth

Their customer service is really bad. I was told that parts will come in within a week and then a week became weekssss and NO ONE CALL to let us know. We have to call back to find out. When we called, they can't find my order and told me to bring my car back so that they can check on the parts numbers, which they should given that i was there the last time and they looked at my car. Upon my request, they checked again and then FOUND my records and told me that part would take a few MORE WEEKS!!!!!