59 Illinois Genesis Service Centers

As you know, when the maintenance (See the Dealer) light - Traded in Jason Todd for T'Challa

As you know, when the maintenance (See the Dealer) light comes on It can be stressful. Especially when on a road or business trip. This situation wasn't. I brought my wife's beloved Prius in and got the routine maintenance and returned home sooner than was estimated. Napleton staff were pleasant, hospitable, and I was able to work while I waited in their welcoming lounge area while enjoying a complimentary coffee. After my first visit to this location I must say that I highly recommend Napleton and am glad to be able to trust this dealership with our vehicle.

Jason was great. - matt200484

Jason was great. He kept me in the loop with what was going on with my car and it was done faster than anticipated

On time, great communication! - cduppler

On time, great communication! I would highly recommend and we will be using them again.

I could not be happier with the service department at - chilibean1

I could not be happier with the service department at Algonquin Genesis. Always a loaner within a few days of making appointments. Patty the service writer is always cheerful and helpful. After service, car comes back as clean inside and out like new.

Adam was a great advisor he worked on my radio part was - Rachel

Adam was a great advisor he worked on my radio part was back ordered but he kept me up to date all the time I appreciate it

I will most definitely be coming back to this location I - Lolita Moore

I will most definitely be coming back to this location I traveled over 30 minutes to get to the location and it was worth every minute!!!! They took care of all my needs for my car and was very helpful and friendly.

Personal interest in the customer is the hallmark of this - whooks888

Personal interest in the customer is the hallmark of this Napleton dealership from the top to and through every employee . Salesman Extraordinaire, Allen Washington and the the Service Department technicians are amazing !

They did a great job with the recall on my car. - EJ

They did a great job with the recall on my car. I received updates through the day as I waited for my car.

Steven and the service team are amazing! Always friendly... - Kado

Steven and the service team are amazing! Always friendly and went above and beyond to get my Mas started and to the dealership for service.

Their customer service is really bad. I was told that... - veronruth

Their customer service is really bad. I was told that parts will come in within a week and then a week became weekssss and NO ONE CALL to let us know. We have to call back to find out. When we called, they can't find my order and told me to bring my car back so that they can check on the parts numbers, which they should given that i was there the last time and they looked at my car. Upon my request, they checked again and then FOUND my records and told me that part would take a few MORE WEEKS!!!!!