131 Illinois GMC Service Centers

Thanks for the efficient, quick service, the new brakes - Freddie A Preston

Thanks for the efficient, quick service, the new brakes work well. glad you could get my vehicle in so quicly

I had great first time service experience with Dylan - Jordan Rumbold

I had great first time service experience with Dylan Knobloch as my service advisor. He went through everything I needed to know including where to take my car to have get worked on and what they be checking over everything to make sure it was all good. Oil change and tire rotation was quick and done right. Very happy customer and looking forward to doing more business!

Oil change - Epj55

Quick, Freindly service as always on time with appointment listen to your needs and are always trying to earn your business Can’t be better!!!

Clean and friendly staff will continue to stop by to get - leslie.ramirez54

Clean and friendly staff will continue to stop by to get my vehicle serviced when needed to.

Radiator and battery replacement $1,070.00 - Carlisah

My car was leaking radiator fluid. I called PDR. and told them so. They set me up for an appointment on Jan 3. My Battery died before Jan 3. and I told them so. I told them that I would have my Saturn Relay towed to them about 15 mins late. They told me that they would replace the battery, radiator and  hoses for $1,070.00. I told them that I will have my car towed back to my house then the said I owed $225 for the estimate. They didn't mention diagnostic charge at any time and they didn't allow the towing company to take my car until I paid. They later brought it down to $197.00. Be aware if PDR  just looks at your car you're going to pay about $200.00 and average radiator replacement is about  $500 according to the internet.

Poage is the only service center I have used for the last - mlr1941

Poage is the only service center I have used for the last 15 years. I usually get an appointment to have the oil changed within a week from the time that I call. I like to talk to Dan. I always wait, the accommodations are very nice. I had a surprise on my last bill, they rotated my tires without letting me know ahead of time. I left the next morning for 3 1/2 hour trip. I got out on the road and my right rear tire said too high. I had to stop & let the air out. I’m not sure this is what you wanted to hear. Please consider this a very minor complaint. I value all the service workers at Poage and will continue using their services.

Excellent experience overall. - Russellstuart

Excellent experience overall. This was extremely difficult electrical issue and the team worked through it to a positive outcome. Very impressed!

UPDATE: After 20 days and a "repair" they still did not - JM

UPDATE: After 20 days and a "repair" they still did not fix it. It went to Friendly Chevrolet and they repaired it within a few days and it's actually fixed correctly. S and K had my BRAND NEW truck in its service department for TWENTY DAYS to "rebuild differential". I was told that I could not have a loaner vehicle because I didn't buy my truck from that particular dealership. S/K were informed that I use my truck for my line of work. They did not care. In the past, I have purchased 2-3 trucks from S/ K in Spfld. I purchased this new truck at Laura GMC in Collinsville, IL because S/K Springfield had no GMC Canyons. If you provide warranties for vehicles, you should provide the same amenities for all customers under warranty, not just those that purchased at that particular dealership. Timeline: 3/23/23 Dropped truck off and part was ordered. Dealership took the truck apart. It was then completely undriveable. Was told the part would arrive 3/27 or 3/28 and it would be repaired then. 3/28, called the dealership and was told 3/30 or 3/31 will be ready. 3/30, called late in the day and was told by Phil (service manager) that the order for my part was cancelled and they cannot re-order for the same parts? Huh?? 3/31 my wife called and spoke to the GM at the dealership, Jim Kroll. Jim is on board with no loaner vehicle and has no answers. 4/4/23, called the dealership AGAIN and was told it will be the end of this week. 4/7, was told mid next week AND finally offered a loaner for 4/10. NINETEEN DAYS after drop off. My 2020 and 2022 Canyons had differential issues. The dealership has tried to blame me, twice! GMC incompetence has cost me over $2,000.00 in missed work because my brand new truck was now undriveable because this highly incompetent dealership took it apart with no offer of a loaner, a rental, or even a timely repair. S and K service manager has zero business running that department. Has no clue how to deal with customers. Same for Jim Kroll. Businesses fail when a manager has to always be right.

My experience at Sapphire Motors was great. - Anonymous

My experience at Sapphire Motors was great. The salesman got me in a 2013 Tesla Model S and taught me everything about it. I will be back to buy my wife a car in the next few months!

I took my 2019 Colorado to Serra GMC for an oil change - BillM

I took my 2019 Colorado to Serra GMC for an oil change that took two hours and also had the cabin filter replace big mistake. Slowest service I have ever seen and staff was rude as xxxx. I asked you the owner of Serra and they told me they had no clue who they were working for they lied to me but after demanding I was given a name of Ben. Called spoke with a very nice lady she took all my information and number so Ben could call me back. I strongly suggest you avoid Serra GMC service unless you enjoy throwing hard earned money away for BAD service, and employees that will bold face lie to your face. I will go back to Sullivan Park Hill from now on. No one wanted to be honest so I can only image how they are not honest when it comes to your vehicle and doing work that is. not needed to make a bigger commission. I also asked two sales people they were also rude as the others and would not give me the owners name. The should remove the picture of Mr Serra on the wall they are all making him look really bad. Lets see if I get a call back.