206 Illinois Ford Service Centers

So about a 1 1/2 ago I took my car to this dealership in - devonryce

So about a 1 1/2 ago I took my car to this dealership in alsip becuase my engine light came in. Sam, from the serivce department infrom me that I needed a new motor long block because the coolant was leaking. However, about a year ago it was the same issue with the engine where the coolant and oil was mixing. It was a manufacturing issue and they were suppose to put a new engine in but decided to replace a part of it. That was in the ford dealership in 9809 Indianapolis Blvd Highland, IN 46322. That's when I learn from Sam that Ford tells them what to replace and not to replace. Yesterday I called this Ford Dealership in Alsip because my engine light came on again and now I'm hearing nosies while I'm driving. Oscar, in the service department is the one i spoke to and he said that sometimes with these sensors they don't pick up things until later. The thing is i take care my vheicle , its 2018 ford escape with about 39,600 miles on it. So its not dogged out. It really seems that alot corners are being cut to save them money and things are not being checked. And that's going to cost me money and to having to constantly keep coming back. So hopefully this can be address soon

Brad, service manager got me in a timely manner and the - hddan1

Brad, service manager got me in a timely manner and the recall and oil change were done.It was a very good experience.

The Best Service - Cindee & Gideon & Gavri'el

I have been to many Ford dealers for service and Mertz Ford in Millstadt is by far the best Service I have received. They not only perform the service needed but check everything they can to make sure your safe. And the kindness and caring they show towards you to make sure your pleased with the service. Rickey & Kyle are not only knowledgeable of the cars but will make sure your satisfied with the service as well as doing anything more to be of help and you leave satisfied. I have been to a few Ford dealers for service and I thank God I found Mertz Ford. A definate KEEPER!!! And my Service Dog Gideon, found his girlfriend there LOL. Shelby, the Mertz Ford mascot!

Service Exceeded Expectations - Zob

I needed a part ordered and a few minor paint touch ups for a 10 Mustang GT. Mertz Ford GM Mike Rich suggested I bring it in and have their paint tech look it over and see what can be done. Paint touch ups are difficult, but I was very pleased with the results. The process took less than an hour. I also ordered a new battery cover a few days before and I was able to pick it up the same day the paint was repaired. Great service and excellent results. Appreciate the help.

We had our 2014 Fusion serviced and left with a new 2023 - Jkstuff53

We had our 2014 Fusion serviced and left with a new 2023 Exployer Hybrid😂 The service was great and at a reasonable price. And, of course, Jim in sales did a great job.

Burned up new truck!! - Robert & Carmen

I had my service trucks serviced on 9/16/16. I had the oil / filter change and the fuel filter changed on our diesel, drove less then 100 miles and it burst into flames. What happened? It is a new truck that is completly stock and only been serviced by a dealer.

Radiator and battery replacement $1,070.00 - Carlisah

My car was leaking radiator fluid. I called PDR. and told them so. They set me up for an appointment on Jan 3. My Battery died before Jan 3. and I told them so. I told them that I would have my Saturn Relay towed to them about 15 mins late. They told me that they would replace the battery, radiator and  hoses for $1,070.00. I told them that I will have my car towed back to my house then the said I owed $225 for the estimate. They didn't mention diagnostic charge at any time and they didn't allow the towing company to take my car until I paid. They later brought it down to $197.00. Be aware if PDR  just looks at your car you're going to pay about $200.00 and average radiator replacement is about  $500 according to the internet.

Where do I start? - jillsarcone

Where do I start?!?!?!?! I was on my way from Des Moines, Iowa to the Chicago airport with my daughter and her friend. They are taking the trip of their lifetime to Bali, Indonesia. I drive a Ford Lightening. The App was incorrect about where I could charge. I had 21 miles left on my truck when I pulled into Rochelle with nowhere to charge!!!!! I saw the Prescott Brothers Ford Dealership and pulled in. They came to our rescue!!!!!!!!!!!! They not only let me charge my vehicle there (and keep it there during our trip), but they got the 3 of us to the airport so we wouldn't miss our flight. I can not thank them enough. When I am ready to purchase my next vehicle, I will be driving to Rochelle and doing this from the Prescott Brothers. I will tell this story to everyone I know. They literally saved the day!

Great crew here! - mnargelenas

Great crew here! Efficient from sales to service! Have a lot of trusted sales people, but have heard great things about Keith Gibson’ just had some friends purchase directly from Keith, and they said they couldn’t be happier! Shout out to Brad Long as well who helped me a year ago! Fair, honest folks

The dealership is the best. - kblake

The dealership is the best. They are friendly, courteous and caring all the way from sales to service!

Oil change and leaky tire - dale underwood

I had an appointment and was greeted promptly. My car was taken in immediately for service and returned quickly with all my problems solved. And it was done at a reasonable price. Well worth the drive.

This dealership was able to find me a great car very - oliviagtheirl

This dealership was able to find me a great car very quickly! Tom Smith was wonderful to work with and made the purchasing process very simple and quick so I was able to start driving my new vehicle fast!