206 Illinois Ford Service Centers

Service Department - Kelsey

I had a warranty with Tyson Dodge where I got my car from so I was forced to get my car serviced there (I highly advise not going there) once my warranty was up I started taking my car to D'Orazio for oil changes, they have an awesome rewards program and are more than willing to help in anyway possible. Today Dave from the service department was able to help me fix a problem I have been having with a loose sway bar link for a very low price. They also checked out other concerns I had and gave me prices for everything WITHOUT pressuring me to get it done today. He went over everything with me before I picked up my car and everything was done in a timely fashion. I am always impressed with the service department when I go there and appreciate the vehicle report cards.

Their customer service is really bad. I was told that... - veronruth

Their customer service is really bad. I was told that parts will come in within a week and then a week became weekssss and NO ONE CALL to let us know. We have to call back to find out. When we called, they can't find my order and told me to bring my car back so that they can check on the parts numbers, which they should given that i was there the last time and they looked at my car. Upon my request, they checked again and then FOUND my records and told me that part would take a few MORE WEEKS!!!!!

Awesome staff, service department has some of the best - billr57

Awesome staff, service department has some of the best mechanics. Service is top notch and friendly

EXCELLENT service! - pes3277

I had a friend inform me that the left rear taillight was not functioning on my VW beetle. I looked to replace it and it looked kind of difficult so I decided to take the car to Dixon VW dealer. Surprised me they got me right in their shop! The VW technician came over and had to remove a panel in the trunk and remove the whole tail light assembly to replace the bulb. He did a FAST service for me and put everything back like it was when I went in with the auto. HIGHLY RECOMMENDED SERVICE DEPARTMENT!

My experience with service today was nothing short of - Con.peterson

My experience with service today was nothing short of excellent!! Between Steve in service and Rick the general manager I left 100% satisfied! 🙂

Consistent great service ! - Gloria & Michael

We've been taking our 2009 Honda CRV to Fairway Ford Lincoln Service Department, Freeport, Illinois for the past 7 years, for oil changes and regular maintenance. Their Service Department consistently gives excellent service, along with very fair prices. Most recently we had the Honda in for an oil change and to check out a rattling noise coming from beneath the car. This team thoroughly investigated and found the heat shield was making the sound and needed to be replaced. Problem solved. Thank you to Jordan, Brandon and Patrick for your good service and willingness to accommodate our schedule.

This dealership knocked it out of the park on servicing - allisond437

This dealership knocked it out of the park on servicing my vehicle! I own a transportation company and my 2022 Ford Transit Connect van broke down unexpectedly mid delivery. It was very urgent to get it looked at. I called 3 Ford dealerships closer to me, and none of them could even look at it for a week. When I called Ford Peoria, the service manager said “sure, I can look at it today just get it in here”. The very next day it was assessed and repaired. It was just a bad sensor. But my company would have been down for over a week if they didn’t squeeze it in like that. I felt they understood my situation and urgency, and they provided great customer service! I will continue to use their service department for sure- Thank you!! Respectfully, Allison Dries Krown, LLC

Fast service and got us they payments we wanted. Very... - Flynrn2002

Fast service and got us they payments we wanted. Very open, honest and willing to work with us. Highly recommend going here for your vehicle needs

HORRIBLE SERVICE! - KGoff

We just had a very expensive ceramic coating/self healing system put on our car by an awesome company. We got it back looking gorgeous and took it to have an oil change and tire rotation at Greenway. We got it back with a big gouge in the hood!!! It looks like someone closed the hood with a tool in their hand! We have pictures of right before we took it there, and after so there's no mistaking that this was done on their watch! It is literally through the ceramic coating, through the paint!!! My husband called there and they said "huh, that sucks". No apology, no offer to fix it, nothing!! I will NEVER take another vehicle to Greenway again, and I will make sure everyone I know is aware of this situation!!

Recall - Martin2018

Service was quick and easy. We set up and appointment on Monday morning dropped it off that afternoon and picked it up the next day. Thanks

Always friendly and helpful. - court

Always friendly and helpful. Service, sales and parts all work very well together. Gustafson Ford is wonderful at non pressure car buying and communicating with their customers.

Very efficient and helpful service people overall a great - Connie B.

Very efficient and helpful service people overall a great experience at this dealership, very friendly and went above and beyond

Yamaha Kodiak - Medic110

Dylan Williams made my buying experience very easy and very pleasant young man. Great price with no haggling needed, Dylan was very knowledgeable of the product with advantages and disadvantages

I have felt that I can trust Ryan and his team to be fair - Shannon

I have felt that I can trust Ryan and his team to be fair and honest. That is of the utmost importance to me. They have shown good communication and provided excellent service.