206 Illinois Ford Service Centers

Outstanding customer service from their Service Dept! - mpatrick

Outstanding customer service from their Service Dept! They helped ensure that Ford Motor Co honored their drivetrain warranty to replace the transmission on my 2019 Fusion. Furthermore, Ford Motor Co had originally denied my claim for tow truck and rental car expenses because I did not book the reservations through Ford, but Michelle stayed on Ford and got them to reimburse me for both expenses!

warrenty repair - leaky pan

Absolutely the worse dealership for service. I scheduled an appointment for leaking oil pan and blown rear shock. They ordered a gasket for the oil pan leak and a shock, which took over 3 weeks to get. Did not call to schedule appointment, so I called them after about a month. I was told 5 weeks till I could bring in for repair. That appointment was cancelled and quickest I could bring in was 3 weeks later, Memorial Day weekend. So this service department is either so understaffed they don't have a mechanic or they do not want to do warrenty work. 3 monthes to schedule a repair......really??? Called Van Drunen Ford, they had the parts, and scheduled the repair in 2 DAYS! Unfortunately the Bob Harper Ford did not see the BIG CRACK in the oil pan which also had to be replaced. I would NEVER refer to this dealership!

Great Service, As Always - Martin Towsley

Great service as always, and as I have come to expect from Bob Ridings in Taylorville. No complaints and really quick service. I appreciate the dealership went back to oil change appointments. Everyone is pleasant and professional.

Terrible service experience! - efoster

Terrible service experience! We brought our 2020 F-150 in for repair and was told they needed the vehicle another day. Then the folowing day they asked to keep it another day to do a factory recall, which had already been done by another service center. That night we realized our vehicle's Fordpass was showing the truck in a different town 30 miles away! It was reported stolen and the police towed it. Manning Ford allowed an employee to take the vehicle home without permission from us. It had been parked on a street outside a trailer park! We would never recommend this dealership.

The service department has been great. They got my 2005... - dickgtax

The service department has been great. They got my 2005 Explorer working on two occasions. Didn't have to wait and they stayed open late to fix everything. Replaced the battery in my remote and wouldn't charge me. Dick Grossmsn

Milking labor costs- Insurance Claim - Repulsed

Had new vehicle towed in for service and was quoted repairs would take 5 hours labor...total costs around $1500. Towed to another Ford dealer and it cost me $250.00. Taking advantage of insurance claim payment is unethical. You will NOT even get my business if I need touch up paint.

Purchased a used 2021 Ford Ranger from this dealer about - IllinoisRoger

Purchased a used 2021 Ford Ranger from this dealer about a month ago. Have had a couple of issues with the truck. First the passenger front windows stopped working and then a couple of weeks later the check engine light came on. Service department has been great! They replaced the window motor for free and repaired the EGR system under the extended warranty I purchased when I bought the truck. I live 30 miles from the dealership and both times they picked up and returned the truck to my home. Fantastic service!

Buss Ford Service Sucks! - cfgorman

Buss Ford Service Sucks!!! Service Advisor does not communicate. I brought my car in for a warranty repair on Friday 9/6. . No word from advisor regarding status until 4:00 via at text that the car would not be ready until Monday 9/9. On 9/9 I texted the advisor asking for a reply and confirmation that I did not want the cabin filter repair hinges replaced as he texted me the dash need to be pulled. I called at noon and was told the car would be ready by close of business. When asked what that meant he told me 5:00. At 4:00 PM I was at the dealership only to find my car dashboard, seats and all electronics were on the floor. The advisor was going to call me later in the day to tell me it was delayed. He could not and would not give specifics as to the nature of the repair and time to resolve. THIS DEALERSHIP SERVICE DEPARTMENT SUCKS !!!! Advisor is Derrick, service manager came out to talk but could not explain poor communications.

Had to have my 2015 Ford Fusion towed in for recall work. - Agiovenco04

Had to have my 2015 Ford Fusion towed in for recall work. Todd and the boys took very good care of car and was transparent through the whole process. I especially liked the fact that I could text or call Todd directly whenever I had questions or to ask for an update. 10/10 experience and will definitely be back in the future.

Steven and the service team are amazing! Always friendly... - Kado

Steven and the service team are amazing! Always friendly and went above and beyond to get my Mas started and to the dealership for service.

My wife and I started using D'Orazio Ford for service - daveham86

My wife and I started using D'Orazio Ford for service last year on our 2020 Expedition Max. We have had nothing but great experiences every time we visit the service department.