96 Illinois Cadillac Service Centers

Fantastic salesman - Mainemom

Had a phenomenal gentleman assist me with my requests. He was very helpful and communicated with me through the entire process! Dan Machu loaned me a car to use while the service department had mine. All around great experience and highly recommend Dan to anyone looking for a reliable and dedicated salesperson!

Keith in service was great and because of him I will... - AnitaHawkins932

Keith in service was great and because of him I will bring my car back there. I want to thank you . A new customer thanks

My first Cadillac, and not purchased thru a Cadillac - hutch1618

My first Cadillac, and not purchased thru a Cadillac dealer. When my check engine light came on, and after a being treated horribly by a competitor, I fortunately contacted Napleton River Oaks Cadillac!! Friendly, helpful, timely & efficient. Every interaction pleasant & professional. Problem diagnosed, part ordered, service scheduled & everything fixed… quickly! First class service operation! Thanks!!

Great service, easy to get in for oil change, in and out - Ttvplayer1027

Great service, easy to get in for oil change, in and out quickly even with a cash wash.

Radiator and battery replacement $1,070.00 - Carlisah

My car was leaking radiator fluid. I called PDR. and told them so. They set me up for an appointment on Jan 3. My Battery died before Jan 3. and I told them so. I told them that I would have my Saturn Relay towed to them about 15 mins late. They told me that they would replace the battery, radiator and  hoses for $1,070.00. I told them that I will have my car towed back to my house then the said I owed $225 for the estimate. They didn't mention diagnostic charge at any time and they didn't allow the towing company to take my car until I paid. They later brought it down to $197.00. Be aware if PDR  just looks at your car you're going to pay about $200.00 and average radiator replacement is about  $500 according to the internet.

The dealership is always friendly and completes service - Bwarning

The dealership is always friendly and completes service as quick as possible. The service department does excellent work.

They are always friendly and have us in and out in no - andrewn24

They are always friendly and have us in and out in no time. The technician was also very informative in explaining the issue to us.

Excellent experience overall. - Russellstuart

Excellent experience overall. This was extremely difficult electrical issue and the team worked through it to a positive outcome. Very impressed!

My experience at Sapphire Motors was great. - Anonymous

My experience at Sapphire Motors was great. The salesman got me in a 2013 Tesla Model S and taught me everything about it. I will be back to buy my wife a car in the next few months!

Always a quality experience , Shirey has the most direct... - toptechchicago

Always a quality experience , Shirey has the most direct honest helpful staff out there mostly 5 star customer service at Shirey that keeps me coming here. These folks help you take care of your car , they dont rob or take advantage quite the opposite, I find them to be consistent honest brokers over 7 years in these confusing days of lies

Unexpected car problem - Mike S

I had an unexpected car problem, called service, and service consultant Marcell Borzewski arranged to have the car taken care of right away. He is an excellent model of great service!!

My wife car is running in top shape and the experience - Ronald Sloan Sr

My wife car is running in top shape and the experience was excellent. I will definitely refer more customers!

Friendly, prompt on appointments. - Harveysangel60

Friendly, prompt on appointments. The waiting room could use some updates however. The vending machine was not stocked well. I didn't want to buy a drink anyway. There was no food options that l could see. The first chair I attempted to sit in was broken. Thankfully a gentleman already seated told me before I sat all the way down. I pushed it aside & sat in another seat.