1,934 Illinois CODA Service Centers

Had my 2008 XL7 engine replaced due to a bad oil filter... - Donna Dattilo

Had my 2008 XL7 engine replaced due to a bad oil filter from an aftermarket oil change business. After them having my car for 44 days, (it took two weeks for the engine to be sent from California (I’m in Illinois?) and then they broke a bolt and we had to wait an additional 2 weeks for another engine to be delivered) they agreed to pick up $780.00 out of the $1000.00 rental fee after paying $10,000.00 (that’s correct) for a new engine. Well 60 days later on my Chase bill is the charge of $780.00. Called Enterprise and they told me that Elmhurst Suzuki never paid the bill that they agreed to, and now they are out of business. Suzuki’s home office told us that each dealership is independently owned and will not do a thing for us. ? Although the broken parts were caused by the service center. I will never purchase another Suzuki and once I pay my payment off more, it’s going down the road to some other sucker!!! If I can find the owner, I will put a small claims suite against him.

Megan has always shown respect and did her task I a - bbree1

Megan has always shown respect and did her task I a professional manner. I would highly recommend Terry Ford to anyone.

After repeated attempts they did not correct the problem - ralphzarumba

The check engine light has gone on several times and the dealership reports the problem is minor and related to the evaporative sensor system. I have brought the car to the service center at least 8-10 times for this problem. They once again kept me there for 1/2 the morning and told me the problem was resolved. I asked if they could open a case with Fiat and they refused claiming the problem was resolved. Five days later it is back on -- just like the last several visits! However, now the dealer has closed their service center and I have a drive an hour away to get the car serviced. I am considering filing a lawsuit against the former owner of the dealership. I repeatedly asked for this problem to be resolved or escalated and they refused. The service center was closed with no notice.