1,934 Illinois CODA Service Centers

First time car buyer! - Slu

I'll tell you what, I was in dire need of a vehicle late in the work day. Both Brandon and Nick stayed late in the evening to ensure that I left that with the right solution. Never once did I see them lose patience no matter how confusing or demanding I was acting. Their outstanding customer service made me feel comfortable of going forward and buying the car! All I have to say is my next car purchase I will, "Buy from Brando"

I have been coming to Star Nissan for more than 20 years. - Xterax4corinne

I have been coming to Star Nissan for more than 20 years.l always get the best service. George took care of my car last time I was there. George is very efficient, proffesional and caring . He was able to service my car and put all my concerns to rest. I will always take my car to George for service. Great employee.

Very nice and helpful. - elainebaltzell24

Very nice and helpful. We always get our cars serviced there. And have traded with you guys. Just so nice.

Unexpected car problem - Mike S

I had an unexpected car problem, called service, and service consultant Marcell Borzewski arranged to have the car taken care of right away. He is an excellent model of great service!!

Cruze Powertrain Extended Warranty Saves the Day! - MARIEFERRELL

When purchasing my 2014 Cruze the salesman Robert Rice at Lou Fuze O'Fallon recommended the extended Powertrain Warrenty. That Warranty saved the day and a ton of money this week at Steve Schmidt Highland IL. My car had suddenly experienced a problem. It was quickly diagnoised and repaired in 24 hours. All work was paid for under the Warranty. Thank you gentlemen for your quick and courteous response to my needs. Thank you Robert Rice for providing buyers with information to make sound informed decisions.

My wife car is running in top shape and the experience - Ronald Sloan Sr

My wife car is running in top shape and the experience was excellent. I will definitely refer more customers!

I cannot emphasize how much you should AVOID this - akers189

I cannot emphasize how much you should AVOID this dealership and its unprofessionalism. I have worked in law enforcement for 13 years and have never seen a level of incompetency from one company. My review has to do with lack of communication. I purchased gap and a mechanical warranty from the dealership in 2021. I traded my purchased vehicle in 2023 to another dealership and contacted Bloomington about the refunded I was due since I did not complete my contracts. All I wanted to know was the process of getting my refund and when it would arrive, THAT’S ALL! Unless you are buying a car from them, they will not return your call or emails. This started in October of 2023, and I finally received my refund check today, 6 months later! I had to get Subaru corporate involved, and Bloomington would not even return their calls and emails. The Subaru corporate agent I spoke with has been on this case with me for over two months and has never seen anything like this. The people to avoid at this dealership (If you must go) are the following: Juan Prado (Finance), Wilson Johnson (Quit I think), Nick (A manager), Matt Bachara (General Manager), Joe Fasanella (Executive Manager) and Joe Sasanella (May have spelled wrong, Executive Manager). All of the above (Except Matt on one single occasion) ignored all of my phone calls and emails. Jose would only call me back when the District Sales Manager was notified of the issues I was dealing with from the Subaru corporate agent. I hope this dealership tries to dispute anything I have mentioned since I have kept all requests for contact information. And finally, thank you to the receptionist Kaylen for all the calls I made to the dealership, she knows exactly how much headache I had to endure.

Friendly, prompt on appointments. - Harveysangel60

Friendly, prompt on appointments. The waiting room could use some updates however. The vending machine was not stocked well. I didn't want to buy a drink anyway. There was no food options that l could see. The first chair I attempted to sit in was broken. Thankfully a gentleman already seated told me before I sat all the way down. I pushed it aside & sat in another seat.