1,934 Illinois CODA Service Centers

We were visiting the Crawford County Humane Society in - Jamie B

We were visiting the Crawford County Humane Society in Robinson Il. While we were there, our tire pressure monitor light went on. My husband found a nail in one of the tires, and the tire pressure was 22psi. We went to Silverthorne Ford to see if they could help us. These people could not have been nicer. They were going to patch the tire, but Geoffrey discovered some large cracks on the inside of the tire. We were shocked since we had just had our tires rotated by our mechanic, and he never said anything. Jordan was surprised the tire hadn't blown. It could have been a bad accident if the tire had blown while we were driving at highway speeds. Even though the mechanics were busy, they took the time to replace the damaged tire. Geoffrey inspected the other 3 tires, and the other 3 were beginning to get cracks in them as well. This is a Ford dealer and we have a Toyota, so it was really nice they were willing to help us instead of sending us elsewhere. We live in Minnesota and we're on our way back. We forgot to take pictures of the tire to show our mechanic. Makayla was nice enough to send us some photos. We were just so amazed at the kindness and customer service we were provided by everyone at the dealership. Jordan, Geoffrey, Makayla, and Bailey really stood out. Bailey spent a lot of time showing my husband the owner's Hellcat he was detailing while we waited. We couldn't have been happier with the service everyone provided. We would highly recommend you take your vehicle there if you need any service.

One time visit while traveling through Chicago - Steve

In October my wife and I were traveling from the West Coast to the East Coast on a month-long trip. While visiting Chicago on a rainy day my windshield wipers stopped operating. I've had this Dodge vehicle for 23 years and experienced this problem before. A plastic bushing needed to be replaced. I carry extra bushings with me just in case of this problem. I stopped into this dealership and spoke with Dave Schoenhofen (service advisor) for help. He came out to my vehicle, saw my problem, replaced the bushing, and within 15 minutes and at no charge to me had me on my way. I think how he handled my situation needed to be commented on since what he did is what makes a good service center and brings customers back. STEVE P.

Easy to work with. Explained the different features of... - peggycash0214

Easy to work with. Explained the different features of the cars and answered all our questions. Very friendly without being pushy. We even met the customer service manager.

Just picked up our 5th purchase vehilce from Spring... - Bonnie Potthoff

Just picked up our 5th purchase vehilce from Spring Valley Ford. Chris Brands sold us 4 of the 5. Great Salesman and dealership. We will for sure buy from them again in the future.

Bob Pearson was fantastic! He was thorough throughout the... - eagoddard1

Bob Pearson was fantastic! He was thorough throughout the entire process. He was patient and friendly and kind. I’ve never felt this comfortable with a car sales associate. Efren Martinez and Elizabeth Kendhammer were also kind and efficient. I would recommend this dealership to all my friends. This is the fourth car purchase between my immediate and extended family from St. Charles Toyota.