UPDATE: After 20 days and a "repair" they still did not - JM
UPDATE: After 20 days and a "repair" they still did not fix it. It went to Friendly Chevrolet and they repaired it within a few days and it's actually fixed correctly.
S and K had my BRAND NEW truck in its service department for TWENTY DAYS to "rebuild differential". I was told that I could not have a loaner vehicle because I didn't buy my truck from that particular dealership. S/K were informed that I use my truck for my line of work. They did not care. In the past, I have purchased 2-3 trucks from S/ K in Spfld. I purchased this new truck at Laura GMC in Collinsville, IL because S/K Springfield had no GMC Canyons. If you provide warranties for vehicles, you should provide the same amenities for all customers under warranty, not just those that purchased at that particular dealership. Timeline: 3/23/23 Dropped truck off and part was ordered. Dealership took the truck apart. It was then completely undriveable. Was told the part would arrive 3/27 or 3/28 and it would be repaired then. 3/28, called the dealership and was told 3/30 or 3/31 will be ready. 3/30, called late in the day and was told by Phil (service manager) that the order for my part was cancelled and they cannot re-order for the same parts? Huh?? 3/31 my wife called and spoke to the GM at the dealership, Jim Kroll. Jim is on board with no loaner vehicle and has no answers. 4/4/23, called the dealership AGAIN and was told it will be the end of this week. 4/7, was told mid next week AND finally offered a loaner for 4/10. NINETEEN DAYS after drop off. My 2020 and 2022 Canyons had differential issues. The dealership has tried to blame me, twice! GMC incompetence has cost me over $2,000.00 in missed work because my brand new truck was now undriveable because this highly incompetent dealership took it apart with no offer of a loaner, a rental, or even a timely repair. S and K service manager has zero business running that department. Has no clue how to deal with customers. Same for Jim Kroll. Businesses fail when a manager has to always be right.
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