1,934 Illinois CODA Service Centers

Went above and beyond! - Little ozzie

I bought a 2017 Nissan Titan from lujack nissan in Davenport Iowa last year. It was new. First of all I love the truck but I will never buy another vehicle from them. The salesman promised me that the new diesel v8 motor from Cummins would start no matter what the temperature is. He lied. At 7 degrees it barely made it. At 2 it wouldn't start. I have had diesel pickups for a long time. The power stroke motors are notorious for not starting in winter. I had a dodge with a 4.9 diesel in it and it never failed me in 11 years. When calling lujacks and telling them my problem they informed me that they no longer had a diesel mechanic and so they couldn't work on it. I told them I was told it was an infallible motor. They said "we don't know that he said that and that salesman no longer works here so we can't ask him!" They said to go find another dealer. I did. Ken Nelson in Dixon. Zack, the service manager, after two days of warming it up with knipcos and covering with blankets to get it started put it in the front of the line. He said that these trucks need a block heater. I told him what the other salesman had told me and he said, "he lied to you". After it thawed out I had them service it bile it was there and tell me what he thought. He said it needed a block heater and it might help where I get my fuel. I always keep additive in it but I don't always watch where I get my fuel. After complaining to lujacks and then Nissan about what I was told, lujacks finally agreed to supply the parts but as they didn't have a diesel mechanic I was on my own getting it put in. Lujacks finally sent the parts to me and I talked to Zachary about getting it in. I came out of work 2 days ago and my def system failure was flashing. I called Zachary at men Nelson and he said to get it there. Again, he put me up front! They found an electrical issue and while they had to wait for 1 day for parts, the put in my block heater! The block heater on the Titans is a little more extensive than the old , " screw it in the freeze hole and plug her in" days. I got my truck back today with hopefully all of this nonsense over with! I would like to say that I did try to but the truck there first but we couldn't make a deal. Will I rethink it next time? Probably. It is worth something just to feel confident in the after buy care.Their service department is fantastic! I went back there in the shop and talked to the mechanic myself. Smart guy and everyone there, even the lady I paid was smiling! Folks, if you asked me to say one bad thing about ken Nelson in Dixon I couldn't and wouldn't. I do sometimes have a hard time dealing with them but we bought our new Corolla from them in 2009 and my wife won't get rid of it! I am very confident in their service though! The best of the best! Thanks zack! I owe you! Rick osborn

Key's service has always been top notch. Wayne and Randy... - bartkrebs

Key's service has always been top notch. Wayne and Randy taken great care of us, and Nick from the body shop did a great job. Thanks from all of us.

Recalls on my vehicle and needed a oil change. - Jimherr29

Recalls on my vehicle and needed a oil change. Kia of Bradley prides itself on platinum service but they were unwilling to help. I called two weeks in advance of my vacation needing service. Kia not able to help unless I left car overnight and Kia not willing to provide a loaner vehicle and would not give me a timeline. Disappointed that I bought a vehicle from a dealership not willing to take care of its customers.

It’s good service by Pablo i love that place fr I will be - Martellnash

It’s good service by Pablo i love that place fr I will be back

Always has my back - Brenda, chicago

Steve Porch is the best- very service oriented and works extra hard to ensure a fantastic mini ownership experience! I would purchase another mini from this dealership because the service is that good.

Service department is really friendly and got me in and - traciehowell1

Service department is really friendly and got me in and out in good time,and had free water or coffee if needed and snack machines.

Repairs to Jeep Grand Cherokee - R2 Crawford

We had a shimmy in the steering of the Grand Cherokee. Had been to two other locations with no satisfaction. Rachel and the technicians worked on the problem and made the repairs. Very cordial people and I will be returning for other services..

Travis was able to verify my repair WAS in fact covered... - halliebushar

Travis was able to verify my repair WAS in fact covered under warranty after i had been told by a different service member it would be an $800 fix. Also had my repair done in less than 24 hours after dropping it off. Travis definitely made the "costly repair stress" disappear by going above and beyond for me, 10 out of 10 rating was given without a doubt!!

I am very disappointed in this dealership. - am.appel4

I am very disappointed in this dealership. My oil change went from 85.00 to $121.00. The excuse was Chrysler wants Chrysler oil in my Jeep. I should get to choose my oil and I shouldn’t get charged for something I didn’t want. My car ran just fine in GM oil. I’m frustrated, I need to find someplace I can trust! Someplace that will put the customer before the car/oil manufacturers! Customer service should be the priority!

ASK FOR BOB! Absolutely see less experience. Just brought... - Bhorndasch86

ASK FOR BOB! Absolutely see less experience. Just brought home my 17’ Fusion Sport and couldn’t be happier with it. The team over there was fast and efficient, easiest car purchase I’ve experienced to date!