1,934 Illinois CODA Service Centers

Absolutely disgusting treatment by Mike Chino, Ken Lew - JM

Absolutely disgusting treatment by Mike Chino, Ken Lew and Kyle Copeland with Gerald Service Department. In the last 6 months, my vehicle has needed a replacement motor, motor mounts, coil packs, transmission and transmission mounts. It is still broken, but the dealership is lying and saying there was an "incident" and they refuse to service my vehicle which is still under warranty. The only "incident" was that three of their employees, including Kyle and Ken, aggressively approached me regarding my concerns, unnecessarily escalating an already bad situation. My car has been in the shop on average of every 1500 miles for major repairs for the last four years. The service department is incompetent, dishonest, and incredibly rude. Do yourself a favor and go to Napleton, you won't get quality service from Gerald. You will get lied to, bullied and harassed. If you are looking to purchase, stay far away from Hyundai and the Gerald Group, unless you want to be treated like dirt. They do not value you as a customer. Also, please note that Mike Chino bribes people to remove bad reviews, which is why you don't see many listed here.

The air conditioning on our recently purchased 2023 Niro - michael.santay

The air conditioning on our recently purchased 2023 Niro went out; although it took several weeks for the issue to be located and the parts ordered (which added some time to the process) the service dept communicated throughout the process, provided a HEV loaner, and ultimately worked with Kia on the fix and related warranty coverage. Thanks to Chris and the team for resolving this.

I like the service that they give and i would come back. - daniels.denise1411

I like the service that they give and i would come back.thanks service's department

My wife went in for an oil change and tire rotation, - gabriel

My wife went in for an oil change and tire rotation, drove the car home saying the car was making a loud noise, after I did an inspection I found both front rim lug nuts were loose. I had to take my car back to make sure nothing was damaged. thank God my wife was not in a serious accident. BE CAREFUL PEOPLE

We purchased our first Nissan 2 years ago from Gerald, it - Lisa

We purchased our first Nissan 2 years ago from Gerald, it was a great decision. We love the service department and will only have our Pathfinder serviced here. The service team is great and we truly appreciate the service manager Lynn. She is honest and never steers you wrong.

Recently purchased a vehicle which was well overdue my... - Mbunivers

Recently purchased a vehicle which was well overdue my last car was one headache after another worked with Tony D I ended up getting a 2018 certified Toyota Avalon it drive like a dream Tony was amazing best sales experience I have had buying a car he don’t let nothing get in the way bad credit no problem this or that as Tony says No Problem ! He really knows his car so he helps you make educated choice thank you Tony D I’m coming next week with my neighbor she’s been lookin I told her Tony is only guy to see Tony! Tony !Tony !

Left with more problems than I came in with - unhappynow

Came in with urgent airbag message and left with urgent airbag message, urgent ABS message, wipers that wont turn off (they just pulled the fuse and left it in the fuse box), and turn signals that don't work. All this is the result of them just doing a diagnostic scan. I can go back and have them look at it again for a minimum of $600 - no guarantees on what the final figure will be.

Gary Gross and Mark Gungor are two of the best guys I've - BARSAMIAN

Gary Gross and Mark Gungor are two of the best guys I've ever worked with in a service department. They were honest, fair, and prompt..... Napelton Aston Martin is a jake and rip you off in their service department.

I purchased a car from this dealor, three days later I'm... - lorirn1

I purchased a car from this dealor, three days later I'm driving on the highway and a semi truck hit something that went under mycar and did damage to the under carriage, I initially tok the car to a different dealor who estimated the amage at $1200. The dealor also asked me to purchase another car and trade this car in, mind you I have only 300 miles on this car. I informed them I need to check with my dealor as well as my husband. Aftrer speaking to my dealor they said bring the car in so that they can look at it. Once at my dealor they gave me a estimate of less that half the price of the other dealor. Needless to say Nick, Seba and Rob are AWESOME. I didnt go further indebt, my car will be fixed and they will also give me a loaner, something the other dealor wuldn't do.