1,934 Illinois CODA Service Centers

Completely dissatisfied with the service and - Laura619

Completely dissatisfied with the service and communication I received from International Subaru Orland Park. I brought my older-model Subaru Forester in due to a dashboard light that was unable to be diagnosed at Auto Zone. I was charged $195 for the inspection of my vehicle and my quote. Upon completion, I was informed that the repair would run $1600 plus tax an d would be upwaards of a month to complete due to shipping of parts. It was also expressed that the vehicle might not be worth the repair, but I could consider trading in. I asked if I could contact my insurance company and go through them for the claim, and I was told by Dominik that they did not work with insurance, and that if I wanted to file a claim, I would have to pay them and file a claim/work with State Farm for my money back. In addition to the concern that caused the indicator light to come on, which was an airbag issue cased by a spill, they informed me that they had inspected my vehicle thoroughly and that I needed other routine repairs, including a tune-up, spark plugs replaced, etc. I'd had the car in with my mechanic for a tune-up two weeks before, so it was clear that the thorough inspection they'd claimed to do had not happened. Because of this, I wound up having my car towed to a State Farm contracted repair shop. I received my repair estimate yesterday, and the total estimate was $323.02 with a one-week turnaround. I reached out to the shop manager asking for a refund on the estimate fee, as the estimate seemed inflated with the intention of getting me to look into purchasing a new car. He offered to complete my repair f or $1315 + tax, stating that they use only Genuine Subaru OEM parts and that clearly the repair shop was not doing so. He also informed me that they were authorized to work with State Farm, and that there 'Must have been a miscommunication' when his staff told me they would not work with my insurance company. The service manager, Sam, also informed me that the spark plugs are too difficult to reach for inspection, so they just guessed based on what maintenance is recommended at a certain mileage. However, I told Dominik at the time of the quote that I'd had the work done on my car recently, yet there was no change to my estimate. I'm sure this dealership has great service on a car that's still under warranty, but I would advise others not to bring an older car to this location. While Sam told me "his team doesn't make money if a car isn't serviced, so wouldn't try to sell me a new car", when suggesting I sell, they stated they would need to fix the car up to sell it, which no doubt is compensated at the sale of my car. I appreciate that the shop is running a business, but this excessive quote designed to inspire me to sell my Subaru to them has me rethinking. My husband and I did make the decision to start looking at new cars after our insurance repair is made. We will not be considering a purchase from Subaru any longer, and will move forward on a Hyundai.

The service department is great! - Mrsyrdiva2

The service department is great! The people there were very helpful and friendly!! Good experience!!

Very knowledgeable and courteous staff. - tracyvokac

Very knowledgeable and courteous staff. Kept us informed and updated on the progress of service on our vehicle and pointed out an important safety issue with our vehicle

If you are looking for a good dealership, you might want - Maureen

If you are looking for a good dealership, you might want to visit my new friend, Angelo, at Sherman Dodge in Skokie. I hesitated about traveling 41 miles to meet yet "another sales guy" to get an estimate on my accessible van that we used to transport my daughter in. I truly enjoyed my visit to Sherman Dodge yesterday! I've never said that about any other car dealer. Angelo was excellent. Each time he passed thru the waiting area, he had a genuine (not a sales-guy) smile and very informative about what was going on. By the time I left, I truly trusted him! I've already told several friends about the dealership (even though it's 40 miles away from where I live). Everyone agreed you do business right even when a sale is not involved! Thank you so much, Sherman & Angelo!

Brought car in for routine service and my service advisor - rmb0202

Brought car in for routine service and my service advisor was extremely professional and vehicle was returned to me within the time promised. Service advisor kept me appraised of the progress made and checked to see if I needed anything while I waited for the vehicle. Extremely pleasant experience.

Great service and fast they did a great job and it was a - livinrich26

Great service and fast they did a great job and it was a fair price

I moved to the area in 2020, and started servicing my - johnb300m

I moved to the area in 2020, and started servicing my Charger at Fields. They were great! Friendly, fast, always fixed the first time. If the car ever needed to stay more than a day, I always got a loaner, or at least a quick shuttle over to Enterprise, complimentary. But late 2022, early 2023, things started to change. Communication with them plummeted. I'd have to constantly call them to even find out if my car was done. It took them 3 times to finally fix my water pump. (I did water pumps in high school, shouldn't be that hard). In the Fall of 2023, I was ready to shop for a Jeep product, and decided to check out Fields. I was walking around in there for at least 15min, and nobody even bothered to come say Hi. I was clearly "shopping." After that I left, and bought a Grand Cherokee elsewhere. In early 2024, the Grand Cherokee had some recalls come through. I took it to Fields since they're the closest, and I got a whole bunch of attitude for "not buying the car from them" but they'll take care of the recall anyway because it's a factory safety issue. According to Jeep Wave, I should get a loaner, since they needed to keep the car all day. I asked about a rental then from Enterprise, and with much attitude they said "fine, we'll drive you over there, but we need to authorize it first. If it's not authorized, the rental is on your own dime." Of course it was authorized by FCA but it took Enterprise forever to get the ok. Even the Enterprise manager said that Field's has been particularly difficult to deal with the past couple years. What a miserable dealership. It's really too bad, they used to be great. I'm never going there again nor will think of purchasing from them.

Great service, friendly environment, beautiful display - cruz_liliana

Great service, friendly environment, beautiful display and Ed Rodriguez made sure we got the gest deal posible! Definitely recommend AL Piemonte Ford!

This dealership and most specifically their service - Cynthialgrant

This dealership and most specifically their service department is amazing. I live an hour and twenty minutes away and I took my Dads car to our local Ford dealer to diagnose the windshield wiper problem. They did nothing. I decided to take the car to Ford of Peoria on Pioneer Park. They diagnosed and fixed the problem in no time. In the course of replacing the motor for the wipers the windshield was accidentally damaged. Again, no problem for them. They replaced the entire windshield and gave me a loaner car on the day of the windshield replacement. I will drive the hour and a half to have our cars serviced at Ford of Peoria on Pioneer Parkway. I can’t say enough good about this dealership. Even from the moment of driving up to the service lane area these folks exude professionalism and care.

Initially my expensive repair did not work. - Unhappy Kia Owner

Initially my expensive repair did not work. Subsequently, the service department worked with me on a very agreeable solution. They have always been friendly. It took a bit of time to resolve this but I appreciate their willingness to work on fixing the matter.

Great deals and the staff is very patient and - Kaylingalvan88

Great deals and the staff is very patient and understanding, will definitely recommend this place for you to buy your dream car!! Shout out to Kyle Condon for helping me out.

I came into world Hyundai with a good spirit and it was - sloantracy1

I came into world Hyundai with a good spirit and it was tried soon after while being checked in. I was use to being taken care of by My service rep Estovan But he saw me having complications with another rep and intervened... HE said I needed to see BK, Salesmanager.. BK Works hard to assure all customers past and present are satisfied when they leave. My daughter purchased a year ago and BK remembers my daughter's journey how crazy, right? BK was the man to seal the deal....Well today there was a decrepancy with service and my understanding of oil changes and just as calm as he helped my daughter to spend money on her purchase he showed us how to save in maintenence.... He listened well and took into consideration my thoughts of the matter and he understood why the contract would be confusing to me. He clarified my concerns with compassions and sent me on my day feeling better than i felt standings at the service desk... Thanks BK continue to display your calming spirit, it inturns calms the customer.... Continue to be a great listener by hearing your customers out completely and addressing concerns as they come....It's hard to stay upset talking to him.... TYYYYY

We have purchased two new vehicles from this dealership - Your Name

We have purchased two new vehicles from this dealership over the years. Their sales staff were always very helpful and gave us great deals. I recently had an issue with my vehicle and went in for service. My complaint was a repetitive "thump-thump-thump" while driving. I'd looked at the wheels, tires and underbody and saw nothing. When I pulled in for service one of the technicians responsible for onboarding customer vehicles, a nice young man who gave his name only as "Brett", happened to say, "You know you've got a lump of tar on your front wheel..." And sure enough, I'd picked one up somehow at one of the many, many road construction projects going on (it's an election year, right?). Brett and his crew let me roll away and I scraped off the tar at home. THANKS BRETT! I really appreciate the service!

Awesome dealership. - Stacy

Awesome dealership... Not like other dealers who aren't honest with u... Definitely help u after ur purchase a car with them...Everybody is professional and very nice to u.

I purchased my new car in WI and didn't have a local - mgm444

I purchased my new car in WI and didn't have a local dealer yet to work with. I needed help attaching my front license plate. I pulled up and Dean was proactive and very helpful. He attached it for me so I could drive away quickly rather then wait unnecessarily in the service line.

Recently my son and I each purchased our vehicles from - ekiley67

Recently my son and I each purchased our vehicles from your dealership. About 14 days after my son purchased his (first) car, it started to have significant issues while we were running errands on a Saturday. We immediately called and drove straight to your location. Honestly, I was angry and felt awful for my son, that saved and put down $ 12K of his own money. That day, we worked with Ishmael in the service department, Larry Sweiss (Used Car Sales Manager) and Nick Garcia our Salesman. Had to leave the car for a few days to be inspected. The next few days waiting for an answer was rough. But then, you guys came through!! Spoke with Larry Sweiss, and it turned out that the fuel pump had failed and there was a recall on the air conditioner condenser. He took care of everything. The customer service that I received, from beginning to end was a true “Home Run”. It was a collective victory thanks to Ishmael, Nick, and Larry. “Real customer service” isn’t just placating the customer in the moment and then dropping the ball before the finish line…It is “following through until the end”….You guys did that, and I cannot express how much that meant to my family and I. We have purchased two beautiful vehicles from Nick Garcia, and I am sure they won’t be the last. Will be sure to refer friends and family to Nick at Kia International Orland. Your Forever Customer, Beth Kiley.

I needed service on my 2015 Kia Optima LX for an engine - MBM

I needed service on my 2015 Kia Optima LX for an engine fail and wrote a message online on a Sunday. SCOTT got back to me right away on Sunday and communicated with their Service team. On the Service team, AKEEM, was awesome! He listened to my concerns, gave me timely updates and arranged a rental for me paid by KIA while my car is being fixed. Great teamwork and very friendly and professional! You made a very difficult situation a lot easier by your patience and prompt attention. Thank you!

i bought a used ford f150 up there in july. - jrmehrmann

i bought a used ford f150 up there in july. When i bought it they did an inspection and found out the breaks were close to the end of their life so cardinal put new brake pads on. Instead of doing it correctly and putting motorcraft pads on, they put on ac delco brake pads. They squeeled everytime i stopped. so i took it up there and they told me that since they were acdelco brakes that they would squeel up to 3500-5000 miles. Here i am almost 10000 miles in and they still squeel every single time i slow down. BUTTTTT, thats not even the worst part. So my truck sprung a slow coolant leak, i took it up there to have them diagnose it, they charged me 189 dollars to diagnose it and told me it was my thermostat housing and t connector that was leaking. i paid the 189 plus the remaining 289 dollars to get it fixed. it took FIVE DAYS to get my truck back. Finally got it back and about a week later i realized that it was still losing coolant. So i called up and told them and they told me to bring it back. I took it up there and they took it to look at it. At this point they told me that it was my quick release coolant hose that was leaking and the total would be 675. They than than told my wife that they were charging us yet ANOTHER 200 dollar diagnosis fee???????????? For something they had already diagnosed and supposedly fixed. I am done with Cardinal because all they are is a skeeming greedy company that will try and milk you for whatever money they can get from you. Jameson Franco was the "advisor" that tried to charge me AGAIN for a diagnosis of something that i already paid a diagnosis fee. They finally....after about 15 minutes of frustrating conversation...took the fee off after i told them that nobody DISCLOSED information to me that there would be another fee. Please be careful of what these "advisors" tell you need done to your vehicle, especially Mr jamison franco.

I have bought 2 cars from this dealership. Ferris was a... - CINDYKEHDER

I have bought 2 cars from this dealership. Ferris was a top rated Salesman and even got my car insurance down so I can make the monthly payment. Cody Hamel, in the Finance, was a wonderful communicator and my car was paid off within 4 weeks for my trade in. My second car purchase was a used car. Dave and Joe from the Service Department made sure my car was in safe condition and went over and beyond taking care of me. I worked in Customer Service for 32 years and I give them a A+ rating. I will buy everycar from this dealership. Thank you, Cindy