1,945 Illinois CODA Service Centers

Gordon recently helped me with my wiper blades. - Amy M

Gordon recently helped me with my wiper blades. His service was quick and he was very respectful. He showed me how to put them on and was able to answer my questions about potential future services. Thank you Gordon!

I had an incredible experience at this dealership, thanks - Siarra

I had an incredible experience at this dealership, thanks to Dariusz—he was absolutely the best! From start to finish, he kept me fully informed as my vehicle went through diagnostics and repairs. He went above and beyond by advocating on my behalf with the warranty company and ensured my car received top-tier attention and care from the technicians. Not only was this the best service experience I’ve ever had, it was also the least stressful. As a woman car owner, I genuinely felt respected, informed, and completely confident in the process—never once did I feel taken advantage of. Dariusz made all the difference, and I would absolutely work with him again. I’ll be returning to this dealership for future service because of him. That said, my experience with the loaner vehicle was deeply disappointing and far from the level of care I expected—especially from a luxury dealership. The car was engulfed in the smell of cigarette smoke from the moment I picked it up, and it never improved. Driving it for seven days left me frustrated and honestly disgusted; every time I exited the vehicle, I smelled like secondhand smoke. Additionally, no one took the time to explain how to operate the loaner, despite the significant model year difference from my own. A simple walk-through or even a quick orientation would’ve gone a long way. The condition and handling of the loaner vehicle stood in stark contrast to the excellent service I received otherwise and is something I truly hope the dealership improves moving forward.

They definitely made this an easy process and i couldn’t - Mitsu/forc

They definitely made this an easy process and i couldn’t resist ! this is my 5th car from ford

The service department was professional and friendly. - Pamela Wendt

The service department was professional and friendly. They gave me updates and were honest what my vehicle needed.

I am always greeted right away with a friendly face. - Gellis410

I am always greeted right away with a friendly face. Darryl is always so kind and honest with me. He keeps me informed and up to date with the progress of my service and ensures it's done promptly.

The service dept rocks! - 62ajochums

The service dept rocks!!!. I had a service request that was last minute. They worked me in within the hour and allowed me to get going for an out of state, last minute trip. Great job service team and the mechanics that completed the tasks. Very much appreciated!!!! Andy j

Giovanni was great! - kiannahearns

Giovanni was great! Very considerate, accommodating, attentive, literally all the adjectives to describe amazing customer service. Definitely will ask for him again next time!

We always get great, friendly, fast service at Friendly - fleet man

We always get great, friendly, fast service at Friendly Ford and the vehicles are repaired correctly the first time.

The dealership provides good customer service and they - schwanderhelga

The dealership provides good customer service and they have employees who are great to work with.

By far the best customer service I’ve experienced from - don

By far the best customer service I’ve experienced from any dealership, any brand. The technicians and the service writers showed pride and professionalism while working on my Jeep Gladiator.

Beware of scheduling a service “appointment” at this - JoshuaJP

Beware of scheduling a service “appointment” at this dealer. They accept more appointments than they have capacity to repair on a given day. I made a recent appointment for a warranty repair and dropped off the car on time. (The parts had been on order for five months and we were never notified they arrived until we called to inquire, but that is a separate matter). I was informed when dropping off the car (not when scheduling the appointment) that it was possible it would not be complete in one day, but they would make every effort to get it finished that day. They prefer to communicate via text, and didn’t respond to my inquiry in the afternoon about the status of the repair. I checked the Kia app and found out that night the car had been parked and locked since I dropped it off. Work did not even begin until 24 hours after my appointment. I would have much preferred to drop off the car the next day - when they actually worked on the car, instead of having it parked at the dealer for an entire day and unavailable for my family’s use. The service department had a very apathetic attitude about this - they didn’t care at all about my inconvenience. I don’t know if it is because of the lower profits of a warranty repair, or if they treat all customers this poorly.

Great service always go the extra mile Frank and Mark - jimjobfc12

Great service always go the extra mile Frank and Mark are the best. Will return when I need service.

VERY HELPFUL! - Gaby

VERY HELPFUL! Thanks to Giselle A. for her assistance! Happy with my 2024 KICKS first free oil change & inspection AND car wash! Love my car!

Service was prompt, professional and courteous. - Ford Escape

Service was prompt, professional and courteous. Everything was explained well and went smoothly. Would recommend

Ford Dealership to get OEM replacement parts for my - MDeubler

Ford Dealership to get OEM replacement parts for my vehicle. I prefer dealing with the people who sell, service and supply parts.

Came in for an oil change. - doggiemama23

Came in for an oil change. Service was fast and the staff is very friendly. Prices are reasonable. They even washed my car.

I brought my car into International Subaru of Orland Park - kmysliwiec

I brought my car into International Subaru of Orland Park for service, only to be told after they had it that they didn’t want to work on it—simply because it has high mileage and wasn’t purchased at their dealership. This is incredibly unprofessional and a complete waste of my time. If there are policies like that, they should be communicated before accepting a vehicle for service, not after it’s already been dropped off and presumably looked at. I expected a Subaru dealership to stand behind the brand and support all Subaru owners—not just the ones who bought from their lot. Unfortunately, that was clearly not the case here. I won’t be returning, and I would strongly encourage others with older or out-of-warranty vehicles to think twice before bringing your car here.

Made car service so easy, everyone was super friendly and - Chunt927

Made car service so easy, everyone was super friendly and seemed very knowledgeable. Would highly recommend

Service a vehicle today within 2 hours and was also - Ozone

Service a vehicle today within 2 hours and was also informed on upcoming maintenance in near future. Thanks to the staff for their services.

It’s nice, clean, customer service was excellent. - Ann

It’s nice, clean, customer service was excellent. They got me in and out. Job well done

The service department is great! - Mrsyrdiva2

The service department is great! The people there were very helpful and friendly!! Good experience!!

Good Service, polite and helpful associates. - Minnie

Good Service, polite and helpful associates. 👍 Always has been a good experience, definitely will return to do my car maintenance at Chevy Palatine.

Brought car in for routine service and my service advisor - rmb0202

Brought car in for routine service and my service advisor was extremely professional and vehicle was returned to me within the time promised. Service advisor kept me appraised of the progress made and checked to see if I needed anything while I waited for the vehicle. Extremely pleasant experience.

Friendly people; very competent service department. - Doug

Friendly people; very competent service department. I don't know much about car prices but we got an okay deal on a new car in 209. Just had the most wonderful experience with the service department. The man who took my order dealt with a kind of irregular issue with the headlight. He saw to it that everything went right, even problems I helped cause, and gave a good price on the work.

Well, we bought our 2021 Suburban in June, and the check - Meghan Simmons

Well, we bought our 2021 Suburban in June, and the check engine light was on, but it would not stay on, and we were told the dealership would look at it and fix the issue prior to us buying it. It was there to be detailed over the weekend and we signed papers on a Monday. When we picked it up from being detailed the license plates were destroyed front and back from the pressure washer. The check engine light was off, we asked the salesman what was wrong, and we were told it was not on and that they wanted to wait until our "extended warranty" kicked in to address. We now know this is so the dealership would not have to front the costs. Long story short beginning of January the light came on and stayed on as we were told they could only check it if the light stayed on as it was sporadically on prior. They pick up my car, they do not leave me a driver...this is a Friday... my husband is called that afternoon and told we need brakes and rotors, and this was $800. We said no we will wait as we are already paying for tires to be rotated, oil change....and the diagnostic that the warranty didn't cover as well as the copay for the extended warranty. We explained what we had been told numerous times this would be taken care of by the dealership, and we got the excuse well that salesman shouldn't have been telling people that. There were no attempts to meet us in the middle, to even attempt to make it right, we were bamboozled. So as of Friday night, we have no vehicle and we get a call Saturday at around 2pm, that they still are not sure what exactly is wrong but that the suburban is undrivable, and that the GM tech will be off until Tuesday. Therefore, we were without a vehicle to get to and from work until it was fixed. Meanwhile they get the vehicle fixed and the driver returning the car, hits a "rock" and flattens our tires we had purchased less than 6 weeks ago requiring a patch to be placed, therefore they want to keep our vehicle another night, we tell them no fix the tire and we are coming to pick it up. We get there around 6pm and they cannot find the key. Finally, it is found after 30 minutes of waiting and then there is no receipt. Its printed and we leave... the engine is still making a squealing noise. We get home and review the receipt with recommendations, and it says we need FRONT BRAKE PADS AND A SERPETINE BELT!!!!!! NOT BRAKES AND ROTARS. This entire process has been a nightmare, this is the third vehicle we have purchased here and will most likely never return after these issues. I don't care that YOUR salesperson shouldn't have said that I feel like someone should've tried to offer a discount or meet us in the middle. I also feel like when you call to tell someone their vehicle needs something you should know exactly what it is and a price and you're insane if you think brake pads on fronts and a serpentine belt are 800. Again NIGHTMARE.

I moved to the area in 2020, and started servicing my - johnb300m

I moved to the area in 2020, and started servicing my Charger at Fields. They were great! Friendly, fast, always fixed the first time. If the car ever needed to stay more than a day, I always got a loaner, or at least a quick shuttle over to Enterprise, complimentary. But late 2022, early 2023, things started to change. Communication with them plummeted. I'd have to constantly call them to even find out if my car was done. It took them 3 times to finally fix my water pump. (I did water pumps in high school, shouldn't be that hard). In the Fall of 2023, I was ready to shop for a Jeep product, and decided to check out Fields. I was walking around in there for at least 15min, and nobody even bothered to come say Hi. I was clearly "shopping." After that I left, and bought a Grand Cherokee elsewhere. In early 2024, the Grand Cherokee had some recalls come through. I took it to Fields since they're the closest, and I got a whole bunch of attitude for "not buying the car from them" but they'll take care of the recall anyway because it's a factory safety issue. According to Jeep Wave, I should get a loaner, since they needed to keep the car all day. I asked about a rental then from Enterprise, and with much attitude they said "fine, we'll drive you over there, but we need to authorize it first. If it's not authorized, the rental is on your own dime." Of course it was authorized by FCA but it took Enterprise forever to get the ok. Even the Enterprise manager said that Field's has been particularly difficult to deal with the past couple years. What a miserable dealership. It's really too bad, they used to be great. I'm never going there again nor will think of purchasing from them.

After a bad experience in the morning with a service - jyccp1989

After a bad experience in the morning with a service advisor, the manager contacted me, and I was able to successfully complete the service in a positive way thanks to Xemena, who provided me with excellent assistance. I don’t remember the manager’s name, but he was also very kind over the phone.

Needed help with my license plate cover. - Ariel Davis

Needed help with my license plate cover. Mr. Krieger was extremely helpful and fast with service. Would definitely recommend. Also, every time I come to the dealership, I'm always greeted and get help answering any questions I have.

I love this place. - Ivanyuen20

I love this place. They alway take care of me. I love working with Brittany. I would come back here.

We have purchased two new vehicles from this dealership - Your Name

We have purchased two new vehicles from this dealership over the years. Their sales staff were always very helpful and gave us great deals. I recently had an issue with my vehicle and went in for service. My complaint was a repetitive "thump-thump-thump" while driving. I'd looked at the wheels, tires and underbody and saw nothing. When I pulled in for service one of the technicians responsible for onboarding customer vehicles, a nice young man who gave his name only as "Brett", happened to say, "You know you've got a lump of tar on your front wheel..." And sure enough, I'd picked one up somehow at one of the many, many road construction projects going on (it's an election year, right?). Brett and his crew let me roll away and I scraped off the tar at home. THANKS BRETT! I really appreciate the service!