137 Illinois Buick Service Centers

Their customer service is really bad. I was told that... - veronruth

Their customer service is really bad. I was told that parts will come in within a week and then a week became weekssss and NO ONE CALL to let us know. We have to call back to find out. When we called, they can't find my order and told me to bring my car back so that they can check on the parts numbers, which they should given that i was there the last time and they looked at my car. Upon my request, they checked again and then FOUND my records and told me that part would take a few MORE WEEKS!!!!!

Fast and friendly service! - Andrea Harden

I am always pleased when I walk into the Chevy Dealership here in Dekalb,IL. Everyone is always nice and greet you at the door. I usually get help from Jason who takes care of my vehicle needs. He always give me options as to what I can do to take care of my car. Rather its choosing the most affordable tires or my vehicles future needs that I need to keep in mind. When my car Axel needed repair I couldn't afford it right away, and that's when Jason offered me a dealers car to get back and forth to work for the week. I really appreciated that! He encouraged me to take care of my important bills like my rent that was due the same day that my vehichle broke down,and to prioritize. I felt carefree because of Jason, knowing that he was doing everything that he could to help until I came up with the money I needed to repair my car. He took the stress and heavy burdens off of my shoulders, and I can't say that any other dealership have ever treated me that well! I recommend everyone I know to visit Dekalb Chevrolet. Whenever I come to get something as simple as an oil change these guys take care of me right away. My wait time is not long and my visits are always pleasant! The refreshments are great and I feel very comfortable walking into that place trusting that they will take care of my vehicle needs in the most fast and friendly way possible. Thank you Dekalb Chevrolet!! Copy

Outstanding, Above & Beyond in customer service! - Teacher123

I have been a customer for several years and bought the car I am driving today from them! Over the last couple of years the staff & especially the service department members have maintained my vehicle, loaned me a car free of charge for over a week ( due to a repair taking longer than expected) & always ask before doing any additional repairs (providing the exact amount I will be charged, vacume out my car, let me take home a car to "try it out over night". During my last visit for an oil change, what at first was a normal afternoon turned very stressful quickly! After my oil changed I stopped in at Cracker Barrel in Mattoon for lunch with my 6 month old daughter, as I was getting ready to put her in the car the diaper bag bumped the lock on the door, not realizing it at the time ( now my car was locked, my phone, wallet, her diapers, wipes, and bottles were all now locked inside with my keys sitting on the seat) As you might expect, my heart sank from panic that was setting in, here I was alone, with everyone I know at work, not able to help me! Without truly knowing wether they could or would be able to help me get my car open. I called the dealership & immediately they sent someone out to save me from what could have been a very bad situation. May I add again, charging me nothing! I can't express my graditude the staff for their graciousness & their professionalism! Sincerely, Christine Porcayo

Always good service and very friendly staff have never... - Hillbillykymd75

Always good service and very friendly staff have never had a problem with anything great dealership to work with

We have purchased cars, trucks & Service from this... - Rita

We have purchased cars, trucks & Service from this dealership for several years. We have always are treated as our business is appreciated

Quick, Simple - LARRY PROFFITT

I to am a service adviser for the Heritage Group a Mile One company in Baltimore, MD. Saw some things that might work out at our Dealership in your Service Lane. Thank You for the experience Larry Proffitt

You should deal here! - Lou

Best dealer for miles around. The friendly, courteous service in all departments make you feel appreciated. We have traded here for about 25-30 years and keep coming back. Their team work in customer care is out standing. It’s a 5 ⭐️ team. Rich and Mackenzie in service department, girls in the office, sales staff and of course the ownership! You really should give these folks a try. You will not be disappointed. MISS HOSICKS - MISS OUT!

Would give a minus if possible, got a recall on my jeep - breed1021

Would give a minus if possible, got a recall on my jeep renegade and their elite service department refuses to do the workband was told to take it to another dealer. Was getting ready to buy new but xxxx not now

Travis was able to verify my repair WAS in fact covered... - halliebushar

Travis was able to verify my repair WAS in fact covered under warranty after i had been told by a different service member it would be an $800 fix. Also had my repair done in less than 24 hours after dropping it off. Travis definitely made the "costly repair stress" disappear by going above and beyond for me, 10 out of 10 rating was given without a doubt!!