138 Illinois Buick Service Centers

Outstanding, Above & Beyond in customer service! - Teacher123

I have been a customer for several years and bought the car I am driving today from them! Over the last couple of years the staff & especially the service department members have maintained my vehicle, loaned me a car free of charge for over a week ( due to a repair taking longer than expected) & always ask before doing any additional repairs (providing the exact amount I will be charged, vacume out my car, let me take home a car to "try it out over night". During my last visit for an oil change, what at first was a normal afternoon turned very stressful quickly! After my oil changed I stopped in at Cracker Barrel in Mattoon for lunch with my 6 month old daughter, as I was getting ready to put her in the car the diaper bag bumped the lock on the door, not realizing it at the time ( now my car was locked, my phone, wallet, her diapers, wipes, and bottles were all now locked inside with my keys sitting on the seat) As you might expect, my heart sank from panic that was setting in, here I was alone, with everyone I know at work, not able to help me! Without truly knowing wether they could or would be able to help me get my car open. I called the dealership & immediately they sent someone out to save me from what could have been a very bad situation. May I add again, charging me nothing! I can't express my graditude the staff for their graciousness & their professionalism! Sincerely, Christine Porcayo

Always good service and very friendly staff have never... - Hillbillykymd75

Always good service and very friendly staff have never had a problem with anything great dealership to work with

As always, the service is exceptional! - Kris

As always, the service is exceptional! Professional, friendly and helpful. I can count on service to be done in a timely manner and done right!

We have purchased cars, trucks & Service from this... - Rita

We have purchased cars, trucks & Service from this dealership for several years. We have always are treated as our business is appreciated

Rudy helped us perfectly with everything. - Darek Winnicki

Rudy helped us perfectly with everything. He was there with us every step of the way when buying our car. I would recommend this dealership to everyone.

What a great place!! We had been looking for a Tahoe for... - csingleton

What a great place!! We had been looking for a Tahoe for a while with no luck. Graue had what we wanted with a no pressure sale and even went above and beyond and delivered the vehicle to us! Terry Allen was a pleasure to work with. Please consider shopping here when searching for your next vehicle.

Quick, Simple - LARRY PROFFITT

I to am a service adviser for the Heritage Group a Mile One company in Baltimore, MD. Saw some things that might work out at our Dealership in your Service Lane. Thank You for the experience Larry Proffitt

You should deal here! - Lou

Best dealer for miles around. The friendly, courteous service in all departments make you feel appreciated. We have traded here for about 25-30 years and keep coming back. Their team work in customer care is out standing. It’s a 5 ⭐️ team. Rich and Mackenzie in service department, girls in the office, sales staff and of course the ownership! You really should give these folks a try. You will not be disappointed. MISS HOSICKS - MISS OUT!

Key's service has always been top notch. Wayne and Randy... - bartkrebs

Key's service has always been top notch. Wayne and Randy taken great care of us, and Nick from the body shop did a great job. Thanks from all of us.

Travis was able to verify my repair WAS in fact covered... - halliebushar

Travis was able to verify my repair WAS in fact covered under warranty after i had been told by a different service member it would be an $800 fix. Also had my repair done in less than 24 hours after dropping it off. Travis definitely made the "costly repair stress" disappear by going above and beyond for me, 10 out of 10 rating was given without a doubt!!