My car was crushed while it was under service - mk.kourosh
My car was crushed while it was under service in
Patrick BMW
700 E Golf Rd
Schaumburg, IL 60173
On 11/22/2022
I took my car for service; to Patrick's BMW (located at the above address), and they crushed its driver-side door pedal (pictures are attached) during the service. After letting her know, she said to bring the car to the shop again. So I took off from my job (and lost money), drove to the shop and in the end, they didn't even touch my car and told me, "sorry, come back another time"! She kept me waiting for 48 minutes and said," my manager is not here; you must wait or come back another time." Is this how you deal with your customer as a dealer? Why should I go back and forth for your mistakes? I work as an hourly worker, so how much more shall I lose to get my car fixed just because you made this trouble for me?
We are still making payment for the car; My wife is pissed-off about what you guys did to our lovely car.
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