26 Idaho Ford Service Centers

They corrected the problem in a timely manner and kept me - PR3627

They corrected the problem in a timely manner and kept me updated with the progress

Per a recommendation from a friend in 2022, I took my - big_pappa1967

Per a recommendation from a friend in 2022, I took my Escape to Lithia Ford in Idaho Falls for service. The service counter agent kept me up to date on all progress. The techs did a thorough job on diagnostics as it took several attempts to reach the problem. They fixed the problem and the car ran great. Job well done! I made another appointment to have my Escape fixed by Lithia in, 2023. There was a 30 day wait. At the time of services they were looking to do two recalls and a check engine light. I checked the code with my OBDII it was a P0236. The counter agent called a couple days later. He said the car was ready. On pick up there was a major disagreement between the counter agent and me as to the billing. He now wanted to charge a diagnostics fee. I had questioned him several times as to repair costs prior. He stated each time there was no charge as they had not done anything to the vehicle other than the recalls. But they had cleared the code with no further action. The assistant manager intervened and corrected the counter agent’s billing mistake. When I started the vehicle the code was still showing. Lithia’s service manager called latter to advise me there had been a mistake made with the diagnostics code. He asks if I would return the car. I returned the car. It took a couple of times to correctly diagnose the problem. The techs did a great job on the repair. The car performs like it should. I am very satisfied with the tech’s work. Thank you to the service manager and assistant manager for their oversight in making the experience a satisfactory one.

Our salesman Graham made this purchase a pure joy. - Tbonegw9

Our salesman Graham made this purchase a pure joy. Honest dealing, friendly, open to listening to our concerns during the dealing. Overall a PERFECT transaction. Would highly recommend both this dealer and Graham to anyone interested in a new vehicle…..

When driving north on Hwy 95 south of Sandpoint, a deer - jhughes

When driving north on Hwy 95 south of Sandpoint, a deer jumped into the front of our Ford Explorer. Eventually the deer damage caused the Explorer heating system (the heat that blows out the top and bottom or the dashboard & the seat heaters & the thermostat and heat info that posts onto the dashboard) to each turn on and off for unpredictable periods (from a few minutes to a few hours or a few days) and these periods got longer and longer. It was very disrupting earlier in the winter. After speaking with the Mike White service staff, they obtained the needed equipment and they arranged to come to our house and pick up the Explorer to take to Mike White Ford and returned the Explorer to our house right after the Explorer was repaired. The repairs were excellent. Wonderful!!! THANK YOU VERY MUCH!! Jim (& Lindsey) Hughes Sandpoint Idaho

My third visit to this Lithia store. - stephen46

My third visit to this Lithia store. I live 5 hours from Boise and would not hesitate to make the trip for their excellent customer service.

Overall I was very pleased with my experience here. The... - Mario.Tricone

Overall I was very pleased with my experience here. The service representative I dealt with was very friendly and knowledgeable, and wasn't overly pushy, which is pretty much all I can ask for out of a dealership. I'd definitely recommended them to anyone.

I came t Boise Automotive for Amsoil service. This is... - cinzer1

I came t Boise Automotive for Amsoil service. This is one of the only facilities in town that carry this product. Overall, you are fairly priced for what you provide. Thank you.

Garbage service. - So sick of Pocatello service

Garbage service. Brought in a vehicle for a recall. Scheduled a month in advance. They had it a week for an half a day job. Of course I have to call and find out any info. They never call and give updates. Typical for Pocatello service. Sucks.

Had a part replaced in our truck. - lecurtisp

Had a part replaced in our truck. Customer service was the best I've seen. They set the standard on taking care of their customers and ensuring every concern was answered and resolved with the best a customer can get. Whatever your business model is, should be the standard from which all Dealerships should follow. Thanks for their service it was awesome along with the quality repair. Thanks to the Manager and his maintenance crew for a quality job well done.

Very friendly and immediate service. I will definitely... - bp1952

Very friendly and immediate service. I will definitely go back for service, when and if needed again. The technicians were super friendly, also, and very pleasant.

Bert Ellis, (Service Manager) Is a "SuperStar"! - RKNRBN

Bert Ellis, (Service Manager) Is a "SuperStar"! Had some Warrenty work on my 2013 f150 Lariat done recently. Between him and his "Incredible Staff" they were able to get me back on the Road with Same Day Service!! Anyone looking to Purchase a New or Used vehicle NEED to visit Kendall Ford First! Thanks to All at Kendall. Robin D. Boise Id.

During the month of October, 2012, I had the privilege to... - jtudbury

During the month of October, 2012, I had the privilege to work with Randy at Lithia Body and Paint in Boise, Idaho. The passenger mirror on my vehicle had been damaged at Metro Car Wash in Boise. Brent, the manager of Metro Car Wash immediately took the claims report and forwarded the information to Lithia Body and Paint. Within a day, I was called to Lithia to determine the extent of the damage. Although the damage was minor, Randy at Lithia took the claim seriously and ordered parts for my vehicle. As soon as the parts came in, I was immediately scheduled for a show-up, not an extended appointment date, and the damage was repaired to my satisfaction. Randy was extremely helpful throughout the process and treated me as if this was a major repair for his company. There was no cost to me during this process. Brent called several times to ensure the work had been done to my satisfaction. I was very impressed with the response from Brent at Metro Car Wash and Randy with Lithia Body and Paint. Both are professionals and a credit to their businesses. I would recommend both services in the future.

I’ve dealt with many ford dealerships throughout the - Phillip castle

I’ve dealt with many ford dealerships throughout the United States! I can say for certain there is no better ford dealership than Middlekauff ford in twin falls Idaho. There training of their techs is their top priority to expedite proper and thorough repairs. They do a spectacular job throughout their departments to keep people coming back. Thanks to the whole team…

Helpful & Happy - FordFav2

Fast, friendly & knowledgeable getting cosmetic stuff & 4WD fixed on our 2013 Ford F-350. They even problem solved our '94 F250 with a shifting problem. THANX !

No guarantee on work no customer service - Frustrated

I had a mechanical problem with my RV while passing through Salmon, Idaho. The Repairs they conducted on my RV failed after less than 500 miles. When I tried to get issue resolved they said there was no guarantee and nothing could be done. What? Engine they worked on is a Ford engine; they are a Ford dealer! They have now refused to return my calls leaving me stranded as the result of their incompetent repair job. I don't know what's more frustrating; lack of competent repair or complete lack of customer service! Giving them 1 star is overrating them. If I had an option I would give them a zero! A zero rating for zero service.

Bought a truck from them was a good price and very... - Fullerlee38

Bought a truck from them was a good price and very friendly . Check engine light came on next day and they fixed the issue that day . Well be going back to buy another soob

Didn't fix my trucks issue and caused me to run off the road - bwheeler

I had my truck in at Wood Smith Ford. I told them there is a weird grinding sound up on my front wheel. My truck had also just thrown a code the day before I had it in the shop. They took it in and replaced a sensor. I picked it up later the next night right before they closed. When I started my truck none of the codes had been cleared out and it was still making the grinding sound. I had to drive from Rexburg to Jackson Wy. The next morning and while in Jackson the front tire completely locked up and caused me to run off the road. I looked at my front wheel and there were metal shavings all over the wheel and the hub was smoking. I called Woody Smith Ford and sat on hold for 40 minutes. I called back and got a run around that everyone was on lunch. I called down to Lithia Ford Broadway in Idaho Falls and they had me lined up with a tow truck and taken care of in minutes. I still have not been able to get ahold of Woody Smith Ford and it has been three days now. I think they know something... I will be taking all of my personal and all of American Construction Supply's business to Lithia from here on out. Woody Smith will also be paying for my tow truck and the bill from Lithia Ford. The place is a JOKE. They have a new sales team about every two weeks. They all seem to be more interested in scrolling intstagram than selling cars. I cant even get them to get me a price on getting a new truck for me and a new car for my wife. The facility is literally a trailer house and their inventory is impossible to look at because its all packed in so tight you can't drive around and all the inventory is filthy. This is not my first bad experience with Woody Smith Ford. It sure as xxxx is the last experience I will have with Woody Smith Ford.