144 Hawaii Rivian/1000 Service Centers

Crooks - Make it right

Purchased a vehicle with only 10,000miles on it and had it for only 6 months and only has 19,000 miles on it and had to bring this lemon into the shop 4 times now to get fixed. Not to mention that theirs always hidden fees and also a 5 day waiting period

Quality of car is good. - LJ

Quality of car is good. I went to Maui toyota to get oil filter housing and oil filter housing plug for my 2019 Tacoma. I did bought the oil filter housing without knowing that the plug wasn't included, so I went back to buy it but they don't have on stock ( I am willing to buy it cause I need it that day ). So I asked them if I can return it they said it cannot be returned because it is special order but when you look at the receipt the policy is it can be returned an item as long as it wasn't use. And they told me it is store policy that item cannot be returned.

Took it in for one problem, got it back with more problems. - Lena

Very poor Customer Service, Repair Department. #1 Girls in the Service office couldn't be bothered, like I was taking them away from their busy time talking story, that was the 1st time. #2 Had to do my own customer service follow up if parts were in yet for the repair, when they clearly said, "we'll call you"; but didn't mean it obviously as they did not. #3 Had appt, and like deer in headlights "what?; why you here?" bad experience, bummer I'm forced to deal with them because of factory warranty's.

Aything but the mainland - jerilynch

I recently had the wonderful experience of having my Macan serviced by Jason and team at Porsche Hawaii. I titled my review Anything But The Mainland because, I my experience with making the appointment was less that excellent. I'd received an email from Porsche saying it was time for my first service. I called the number. The gentleman who answered asked me what I was bringing the car in for. I told him that Porsche had sent an email. He asked me to find the email and read it to him. As I was driving, this was not possible. He looked up my account and determined why I was bringing my car in. I requested a time of 9:30. He said I could have 9:15 or 10 am. I took the 9:15. The next day, I went online and easily changed my time to 9:30. This is something he could have done. He asked if I needed a loaner; I said yes. When I got to the dealer, there were no cars available. Again,something he should have known. Once I checked the car in, all was good. Made even better when I asked If I could make an appointment directly in the future!

Dealer uses deceptive practices to avoid potential major... - Abakala

Dealer uses deceptive practices to avoid potential major repairs just prior to the warranty expiration. Complaints made to dealer about the vehicle's air conditioning, stalling and transmission were responded to with reports that the conditions were "within normal limits". Within days following the warranty a leak in the a/c system required a $400 +/- hose replacement (which tey didn't have on the Island. Now the clutch is failing and the transmission needs repair. Several letters and calls to the local dealer and the Mainland have gone unanswered.

This service department has absolutly no pride in... - cadillac1

This service department has absolutly no pride in themselves or their work. Lack of leadership has broken the back of the service dept. Even the sales personnel are ashamed of them.

I purchased my first Lexus and got me a RX350 FSport.... - JSmith

I purchased my first Lexus and got me a RX350 FSport. Servco Lexus Team from the GM Charlie Wong to my sales agent Sean Son to finance Paul Lancaster, they all truly made me feel important and took great care of me. I never felt so valuable and full of gratitude from any other dealership I’ve experienced. They do go above and beyond and I am truly appreciative of them. If you are planning on purchasing a Lexus, see Mr. Sean Son. He will extremely take great care of you, and he is super hilarious that will entertain you while looking for the right car for you!

Im gonna be fair sales person was attentive till the half... - NSsora001

Im gonna be fair sales person was attentive till the half way point then she made us wait 40 minutes with no sense of urgency to talk numbers and just because you sugar coat your words and tone, saying "you should fine another car instead' is already poor business etiquette and this is why Hawaii will never amount to the mainland because you have employees like this all around.