I tried contacting the Service Department twice online - Dissatisfied
I tried contacting the Service Department twice online and they never responded to me. All I wanted to know was whether they had done a proper job on my car. One of the jobs done on my car was a transmission fluid change. Less than a week after they did work on my car, it breaks down and I had to get a new transmission installed at another auto repair shop. The shop discovered later upon repair that there was a lack of transmission fluid in the torque converter which indicated that it had caused my transmission failure.
Like another reviewer mentioned on this review site, Tony Honda seems to not reply back to customers once they are already done working on your vehicle. Tony Honda, why make an online contact form available when you do not respond? After submitting the form, your site even says somebody would contact me back shortly. Also, although my service advisor, Kayelah, was professional and did her job when my car was getting fixed, she did not respond to me when I left her a voice message on the day my car broke down to call me back.
Tony Honda, don't bother replying to this review and requesting for an opportunity to make things right with me. If you are truly serious about making things right, go back and check your online contact requests. You will find my case.
Read More