12 Hawaii Honda Service Centers

This service department here us my go to place to service - Agunat808

This service department here us my go to place to service my Hondas! Called to schedule service to replace the brake pads on my Pilot and they were able to schedule me an early appointment the next day. Checked in at 6:45a job was done in 2.5 hrs. The service department gets a a lot of cars to work on so its best to get the earliest appointment.

Service Advisor Rayne Asato was extremely helpful from - Traci, Honolulu, HI

Service Advisor Rayne Asato was extremely helpful from beginning to end for my multi-point inspection appointment. He and everyone at Pacific Honda provided excellent service.

I tried contacting the Service Department twice online - Honstarry

I tried contacting the Service Department twice online and they never responded to me. All I wanted to know was whether they had done a proper job on my car. One of the jobs done on my car was a transmission fluid change. Less than a week after they did work on my car, it breaks down and I had to get a new transmission installed at another auto repair shop. The shop discovered later upon repair that there was a lack of transmission fluid in the torque converter which indicated that it had caused my transmission failure. Like another reviewer mentioned on this review site, Tony Honda seems to not reply back to customers once they are already done working on your vehicle. Tony Honda, why make an online contact form available when you do not respond? After submitting the form, your site even says somebody would contact me back shortly. Also, although my service advisor, Kayelah, was professional and did her job when my car was getting fixed, she did not respond to me when I left her a voice message on the day my car broke down to call me back. Update: A Service Department manager had contacted me, and although he was apologetic, he was taciturn. I think he did not want to say much to avoid giving details, but he noted that their mechanic did their job properly and that he is Honda certified. While that is nice to know, it does not explain how my torque converter was dry. Also, the manager did not even try to offer anything to me to keep me as a repeat customer. Everybody, please beware taking your car to get serviced here.

The service department at Island Honda managed to find - Glenna

The service department at Island Honda managed to find the rattle in my new car after several appointments. Very grateful for the mechanic went the extra mile to find the issue and the team involved.

Great service after 13 years since last new car! - 12345

It's been 13 years since I bought a new car. I don't remember getting this great treatment or great deal. My salesman, Iven, was very experienced and a good salesman. He answered all of our questions and didn't rush us. He made sure we got what we wanted. We got some great military specials too. I would highly recommend this dealership.

Just want to say BIG MAHALO TO LORI TAYLOR for providing - leroy.vierra

Just want to say BIG MAHALO TO LORI TAYLOR for providing me Leroy Vierra customer with OUTSTANDING SERVICE!!!!!!! Big Island Style Shout out!!!! Mahalo Leroy Vierra - long time customer!!!

Battery was inoperable and I had it towed to Tony Honda - princeofkona

Battery was inoperable and I had it towed to Tony Honda Dealership here in Kailua Kona Dec 23 2024, they replaced the Battery and checked out the rest off my Honda Ridgeline….i picked up my vehicle two hours later everything is running smooth …. Very nice staff,