1,434 Georgia SRT Service Centers

I recently serviced my mdx and so pleased with the - Lilian I.

I recently serviced my mdx and so pleased with the process and performance of the car. Thanks

Bad experience. - Ross B

Bad experience.....made oil change appt for 8:00 a.m. Took 2-1/2 hours and cost more than the advertised price shown on the internet when I made appt. Very disappointed with Service Writer and establishment

Extremely responsive in their service department. - mikeaddison289

Extremely responsive in their service department. I never have to wait or get forced to text just because they don’t want to speak with their customer. Too bad other Ford dealers cannot follow their example.

I will never return to this dealership for warranty or - KimSmith9280

I will never return to this dealership for warranty or any repairs. I dropped my Jeep off on July 23, 2024 and here it is January 7, 2025 and I still do not have my Jeep back. They took my Jeep out to Jackson, but didn't want to take it to Barnesville to "recreate" the issue, which they cleared all the codes for. They finally "recreated the issue when I took time off work to go and ride with the assistant service manager to the exact spot that I said would trigger the issue. At this point it was November and they ordered the parts (wiring harness, ABS sensor, and instrument cluster). I received a call on January 3, 2025 stating that the wiring harness was installed, but they were not done with the other items, "one of the parts that were ordered was wrong and we had to send it back" was the update I received along with being told that my Jeep was almost completely disassembled (seats removed, dash completely out). They go a month or more between updates, they do not listen to the customer, and the service manager is rude and arrogant. During the purchase of my 3rd vehicle from Cronic, while my Jeep is in their service department, the service manager makes the comment "I hope they can't afford it" as he walks through the sales department and sees me and my husband. I DO NOT RECOMMEND THIS SERVICE DEPARTMENT TO ANYONE!!

Great service, staff very helpful and pleasant in the - cew13b

Great service, staff very helpful and pleasant in the service department. I would recommend this dealership.

Excellent service for the who le visit. - Rallmond214

Excellent service for the who le visit. Steven Rowe did an excellent service job beginning to end

I scheduled a service appointment with Gainesville - Chronicle

I scheduled a service appointment with Gainesville Hyundai and when I got there, they told me the repair would take about an hour and 15 minutes to an hour and a half. Well an hour and a half later, they called me up to the service desk and told me they didn’t have the part to do the recall work. I asked them why they didn’t have the part when they knew I was coming in over a week ahead of time and I took a day off work and they said that one of the other technicians had used the part on another car a couple days prior. They then said they would order the part and then call me and one to two days to schedule another appointment and I have never heard back from them

Outstanding communication from all staff, especially Drew - Jimmy

Outstanding communication from all staff, especially Drew Wagner. Extremely professional and available at all times.

Everyone there was fast kind very helpful I'm referring - tharpe1973.tt

Everyone there was fast kind very helpful I'm referring all my service to them.

The crew toke care of my truck, really good attention, - Diego

The crew toke care of my truck, really good attention, definitely I will come back

I was passing thru Atlanta while driving to Alabama, and - Staci wilson

I was passing thru Atlanta while driving to Alabama, and my truck broke down. They went above and beyond to get me fixed up and back on the road. Bennie was kind and gracious and took great care of me!

My experience with Masters GMC Buick service department - mjnow68

My experience with Masters GMC Buick service department was not positive experience. I made an appointment for 4-21-2025 just but my 2024 GMC truck however had other ideas I went out to start my truck and the dashboard and radio went crazy. The truck would not start it was dead. Had it towed to Masters I was given Bo as my service advisor. Came in with a very dismissive attitude gave me an envelope told me to fill it out instead of just pulling up the workorder that had already been made up. This did not sit well with me but maybe this is how they do things. Then they call me and told me that my truck was ready. I ask what all they do? she told me and when I asked about the battery, she could not tell me. I asked to have the service manager to give me a call. The I got a call from Bo, he gave me a run down I once again asked about the battery he told me that all he got was envelope with my information. I had to remind him that I stood Infront of him so did the tow truck driver and I explained I had an appointment for Tuesday but that the truck died this morning. The tow truck drive also told him the truck had died but finally got it to start. If Mr. Bo would not have been so dismissive in his attitude and took the time to pull up the work order and updated maybe they wouldn’t have missed anything. So, I reached out to Service Operations Director (Phillip Towns) now I understand the dismissive attitude, basically what I took away from Mr. Towns if you don’t but your truck from Masters then you only get second class service. He told me to take my truck to the dealer I bought it from. What because it is the same distance. Well, its not Masters is three miles from me and Gerold Jones GMC is 24 miles. So, from now on I will drive the twenty-four miles then be treated as a second-class person. And I encourage all my military family here in the Augusta area take that drive to Gerold Jones for service and to buy they will treat you with respect and as if you have always been a customer.

Good service and my service advisor Sullivan was awesome. - Simmonstonya25

Good service and my service advisor Sullivan was awesome.We need more people like him in the world and when i.buy my next Mercedes I want Linder Sullivan to get the commission even though he is a service advisor. I'm from Savannah but I move to Augusta and I love both Mercedes dealership and my advisor in Savannah is Tiffany and she is excellent too. Thank you Mercedes

I had a great experience with great communication on - Pamz

I had a great experience with great communication on necessary repairs and great service and sales staff.

Matt Ross, the service adviser has been really great. - Terry1517T

Matt Ross, the service adviser has been really great. The service for dropping me home is a good asset to the company. We'll always always use Nally to buy my cars in the future.

Not happy with service I showed the pictures of oil - Grannysarah39@gmail.com

Not happy with service I showed the pictures of oil leakage they seem to think it was from last oil change of July 2023 they said they could not find any leakages but they cleaned it up but they did not indicate to me it was oil they cleaned up I spoke to Amy and told her I was unhappy with the answer they told us hope for want leaks anymore I will keep watch

Service advisor was proficient and very knowledgeable. - yollew2002

Service advisor was proficient and very knowledgeable. I went in for my first oil change. I was in and out in 1 hour. Very excellent service from Orlando.

Got the vehicle oil and tires rotated d plus did from - SGD1957

Got the vehicle oil and tires rotated d plus did from brakes. They were Pretty quick with the service.

Everybody was very courteous and knowledgeable. - Del

Everybody was very courteous and knowledgeable. I would recommend this service department to anybody that needs their vehicle worked on.

We had to take our 2020 Hyundai Palisade back aging fo - andreaperry65

We had to take our 2020 Hyundai Palisade back aging fo the oil consumption and knocking issue again on December 6, 2024. We spoke with Raphel in the service department. We ended up having to leave the vehicle, and they don't have loaners so we had to rent a vehicle at the Enterprise-rent-a-car next door $300.27. We advised them that we had an extended warranty with Triton, but when we called back the said they called but the warranty wasn't covered and it would cos about $350 to $400 to replae the oil gasket housing. I came in and paid the $415.34 on 12/10/2024. We ended up taking the car back to the Hyundai in Kennesaw on 12/23/2024 where we purchased it last October because it was starting the same issues from the previous vist to Terry Reid Hyundai in Cartersville, and they did an inspection and changed the oil free of charge, and the service advisor asked to see our paperwork on where we paid to have this issue repaired, but it was still leaning from the oil gasket housing. They advised us to contact Raphel at Terry Reid, so we called him and put the service advisor on he phone and then he asked to bring the vehicle back in to be inspected. We took the vehicle back on 12/23/24 after the telephone call and then he became ver defensive and said they sealed the gasket, but if you look on the receipt they charged for the part, labor, tax, transaction fee totaling $415.34. Raphel then stated that it would cost an additional $600 to do the repair that we just paid for. We called the extended warranty company and they stated that that part and service is covered under our extended warranty and that they didn't receive a call from Raphel at Tery Reid Hyundai about coverage because they keep a call log for warranty requests and authorization. We called the Terry REid Dealership this morning to speak to the general manager and were told nobody was available and we would have to speak with Raphel. I can honestly say that I have never in my 59 years have ever seen such a clear disregard to other human beings with price gouging in this economy. This dishonesty and disrespet is just wild.

Everyone was super nice and accommodating. - Larry

Everyone was super nice and accommodating. They did an excellent job servicing our car , and Matthew Britt took the time to show us how to pair our phone to our car. We had just driven 15 hours from Pgh, and we were thrilled at how helpful he was. Everyone was very nice.

Service Dept was as always helpful, reliable and - A74life

Service Dept was as always helpful, reliable and trustworthy. Grateful they are honest. It's quite rare these days.

Want to start by Thanking Kenny and Robert! - Big Blakk

Want to start by Thanking Kenny and Robert! From being honest about the work they do, to giving the best pricing in the city to work on your Audi and just getting me in and out in a timely manner! This is the best experience I’ve had in a dealership getting work and service done! I appreciate you guys alot! May God Bless this business and the employees that depend on it to keep going! Thanks again Kenny! 🙏🏾🙏🏾🙏🏾

My service rep, Garrett Reid was extremely helpful and - dsp270

My service rep, Garrett Reid was extremely helpful and professional. Kept me informed through every step of my service and made helpful recommendations.

My car service was done in a hour & a half. - mrs.cdwill

My car service was done in a hour & a half. I was able to schedule another service a day later, which was also in a timely manner. Just remember to bring a jacket while you wait...brrrrr.

Thank you so much, Heyward Allen Toyota, for always - G0Me

Thank you so much, Heyward Allen Toyota, for always providing the wonderful services! That's why we are your long-term loyal customers!

The sale people was so nice and beautiful and treated me - margaret.mcnair

The sale people was so nice and beautiful and treated me and my husband real good, so yes, I would recommend this to anyone who wanted to buy a car from Nissan place

Everyone was nice. - DavisK

Everyone was nice. My battery was disconnected I am assuming to reset my engine light. However it wasn’t reconnected and I was late to work the next morning because of it

Taniqua gave me Superior Service as well as the Techs - zdrmanz61

Taniqua gave me Superior Service as well as the Techs that serviced my vehicle. Excellent job.

That Thomasville Ford offered at home oil change and - laura-leonard

That Thomasville Ford offered at home oil change and check up was a pleasant surprise. That made it possible for this senior to stay at home on a cold winter day.