Happy coincidences is what the dealership called the oil - Disappointedchallengerowner
Happy coincidences is what the dealership called the oil filter housing failure 3 days after an oil change and a clip not being attached properly on the fuel line 5 days after the oil filter housing replacement and deep cleaning of the underside of my car after the oil leak that caused my car to break down and spew fuel from underneath my car. They tried to convince me there is no way they were responsible for these problems and they tried to tell me Firestone was not a reputable repair shop the day after my car broke down on the side of the road (that’s how long it took them to answer my phone calls and emails…the next day) and they would not have paid for the 34 mile tow to keep giving them more opportunities not to end on a bad note. They probably won’t reimburse me for my last prepaid oil change, but I will never go back to Mountain View Chrysler Dodge Jeep Ram in Ringgold, Georgia. While I might not be able to prove they were the reason for these failures, I can’t afford to keep paying them for chances to prove that they were not. They insulted us, made my wife cry, then had us sit in the lobby for 30 mins why the General Manager, Service Manager, and service member who insulted us tried to figure out how to try and make us happy and keep giving them our business, it almost worked till my car started spewing fuel which could have caused a fire and would have totaled my car or worse, and left me standing on the side of the road. Conner was the only bright spot in that service department and he’s the youngest member of the service team. Firestone repaired my car by 9am this morning after dropping it off 30 mins before closing. The dealership had my car from 45 mins before closing on a Tuesday night and I did not have it back till Thursday morning after calling them over 10 times Thursday morning with no return calls, only a text saying it was ready and they over charged our checking account over the weekend and had to refund us but not before putting us in the negative and not being able to pay the auto debits that came out yesterday morning. Hard lesson but one I’m not doomed to repeat.
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