92 Georgia GMC Service Centers

Service center is a rip off....Thieves and crooks.... - pwall07

Had a cigarette lighter receptacle replaced. The part was $4.93 and they charged $165 labor to pull 2 panels and insert new receptacle....THIEVES.....$169.93 total bill for the receptacle....

0 * Service - Edwards from Snellville

This has been one the worse businesses that I've been involved with in in a very long time. I was recommended to come the the Classic Collision by Hennessy Atlanta Lexus and I will never return ever again. It is enough that my car was hit by a Uber driver but when my arrived on 11-20-17 it has been a nightmare. They lie to you from the receptionist to the General Manager to the collision repairer. I am in my late 40's and I was treated like I was getting my Tonka toy truck repaired. I had to call every day for 29 days straight, I had to go up there on my lunch breaks to make sure that my car was being repaired. This "Certified" Lexus repairer told me that my car was going to be repaired four times and all the times he promised me none of them turned out to be true. On the days that I would call I knew they had caller ID they wouldn't even pick up the phone they would not even say hello just put my incoming all into a voicemail. I love my Lexus dealer and trust they would not steer me wrong and after I picked up my car I had to take it to Lexus because the Airbag light kept coming on and off and then when I turned my air on it sounded like a train coming from my vents and my car only have 50K miles on it and I keep up on all the maintenance. I took it back to Lexus and they had to repair my car and I have no idea where or who paid the bill but I am very thankful for them repairing what Classic Collision didn't take care of. But I didn't read the reviews on this company until I took my car to Classic Collision if I would have read the awful reviews from other Lexus owners I wouldn't have taken my car to them in the first place. Please stay away from this unprofessional and very inconsiderate auto collision place.

My daughters Buick developed a check engine light issue. ... - mattstevens50

My daughters Buick developed a check engine light issue. Mr Corey and the service technicians diagnosed it and had the parts ordered and the repairs completed quickly, and inexpensiveley. Great job Steve and the Colonial Team.

I bought a new GMC Sierra Denali approximately one year - richardbarker0

I bought a new GMC Sierra Denali approximately one year ago. I have been trying to get my vehicle in for an electric issue that involves all 4 windows going down at odd hours and all 4 doors unlocking. My tailgate falls open while driving. I'm a disabled Vietnam veteran and I can't be without a dependable vehicle. This has been going on since last September and I still can't get the vehicle repaired. I'm into May and still no word on when I can get a loaner vehicle. I can't be without transportation even though I have to take everything out of my Denali before leaving the vehicle unattended.

Nice people performed work reasonably priced for - gdaughtridge3

Nice people performed work reasonably priced for dealership speedy sent video curtious pleasant respectful clean

I would love to love this dealership as there is no other - Jeffrey T

I would love to love this dealership as there is no other GMC dealer close to me. But, their service department under the leadership of Walter Lopez is a disaster in my opinion. I am in the midst of a very poor service experience with Cronic Chevrolet Buick GMC. Made a service appointment over two weeks ago for warranty work on 2024 Acadia, <3000 miles. Delivered the vehicle to dealership two days ago as instructed. Silence all day yesterday from the dealership, so we called late afternoon to see if we were clear to pick the car up this evening. We were not, as the car was still outside, “in line,” waiting for its turn to enter the service garage. No service today obviously, and we were told it would be several days before the dealership could get to it. Again, we made this appointment over two weeks ago. Service department staff stated Cronic never provides loaner or courtesy vehicles, and also that GMC would refuse to cover a rental for us because the needed work was not for a “safety concern.” I asked if we could drive the car until such time as Cronic was ready to actually work on it or at least diagnose it. We could use it until such time as the work was ready to be done, then drop it off the evening before. All they had to do was let us know. Service manager Walter told me this would not be possible—that if we took the car home to use it, we would lose our place in line and have to start the wait all over again. Service manager Walter was adamant that the service appointment we made was only the date upon which our vehicle could “get in line” and be brought to the dealership. That once physically on their lot and in the queue, it would still be multiple days—maybe a week—before the vehicle would actually be looked at. Walter was adamant that this is the way he runs his service department, and challenged me to find a GMC service department in Georgia that operated any differently. So we are taking Walter up on his challenge. With the assistance of GMC customer assistance staff, we have opened up a complaint and case file with the assurance that GMC will help us get these needed warranty repairs done at a dealership with a customer service focus. In my opinion, Walter is either a very poor representative of Cronic’s positive customer service culture, or he is an accurate representative of a very poor Cronic customer service culture. There’s really no other explanation.

Ed Daniels helped me tremendously when I had trouble with... - ben4now

Ed Daniels helped me tremendously when I had trouble with my 2016 2500 HD Silverado. He took the time to ensure I was towed, and provided me with a rental truck during the repairs. I have known the Daniels family for most of my life, and I will definitely be a repeat customer the next time I am in the market for my next Chevrolet Silverado!!!

Prompt and Pleasant Service - Sara Lee

I was greeted promptly and pleasantly. All my questions/issues were addressed. There was a very pleasant area to wait while my Spark was being serviced.

they do not do what they say. they sold me a 02 gmc... - gafan

they do not do what they say. they sold me a 02 gmc sonoma truck without servicing it, without a spare tire, driveshaft had to be replaced, new radiator had to be replaced. it wasn't even serviced before i got it, the air filter was solid black, it looked like it had been in a coal mine. the serpintene belt was dryrotted. american lube fast could not believe the condition it was in, and they even said they had many customers come in complaining about them. it's a bad dealership and mr. wiggins doesn't stand behind his service STAY AWAY!!

Details - Yviecepope10

Everything looks good and they worked very hard, I approved their service and work, job well done!!! Thank you so much!!! We are very pleased and happy for your service!!!

In Georgia for military assignment. - mamabel3

In Georgia for military assignment. A handyman recommended Hamby for my vehicle's service. I needed a fuel filter replacement. I called Service and a nice lady named Brandi gave me an appointment. I went in the day of appointment at 10 a.m. and she tested my truck and wrote up my paperwork. Work was completed and at 1043 a.m. she accompanied me to the cashier. There, the cashier with initials AH was quick and very nice as well. I mentioned to her, I liked her writing pen I used to sign paperwork. She gave the pen to me! I was so pleased with the service as well as the friendly and welcoming attitude. My Suburban is new, 2023, so I won't be buying anytime soon, but I will recommend family members to buy from Hamby Automotive. The people here made my day very pleasant!!!! Thank you!!

I was made to feel like I was their only customer because - Pam.allen1222

I was made to feel like I was their only customer because of the attention I received. Thanks for making this a really good experience.

I was very pleased - Sybil Culpepper

I was very well please with everything. The staff was very good and the prices were good. I will go back when I need to. They were very helpful with information that I needed. Very well please with my tires with nitrogen

wow! - brad.walser.bw

wow! what a nice facility. The staff is very professional and knowledgeable. They have rental cars on site!

Cynthia is ALWAYS a great listener and tells you up... - Hire.Marcia

Cynthia is ALWAYS a great listener and tells you up front about what can be done and very RESPECTUAL OF YOUR TIME AND PROBLEM. She makes sure she understands your situation and never gives false expectations. I am PLEASED EVERYTIME. BE BLESSED CYNTHIA.

In for recall - Andy A Gentry

Recall preformed . Thank you for great service and making everything as easy as possible. Always a great job preformed by your wonderful polite and professional staff

Derrick was terrific. Totally professional! Tons of... - Henry

Derrick was terrific. Totally professional! Tons of integrity Excellent experience Will come back again. Respected my time That is all for now Have a great weekend 🤩⭐️⭐️⭐️⭐️⭐️

I purchased by GMC Envoy new from Horton in late 2003 and... - teriwommack

I purchased by GMC Envoy new from Horton in late 2003 and it is a 2004 model. I have had all service work done on the Envoy at Horton Automotive since purchasing it. It currently has almost $170,000 miles and it still runs great! I am not in a financial position for a car payment at this time; however when I am ready to purchase again, I will certainly shop Horton. Horton is very supportive of the community they serve and that is very important to me. Horton has a great team and I look forward to continuing to do business with them!