108 Georgia Chrysler Service Centers

I will never return to this dealership for warranty or - KimSmith9280

I will never return to this dealership for warranty or any repairs. I dropped my Jeep off on July 23, 2024 and here it is January 7, 2025 and I still do not have my Jeep back. They took my Jeep out to Jackson, but didn't want to take it to Barnesville to "recreate" the issue, which they cleared all the codes for. They finally "recreated the issue when I took time off work to go and ride with the assistant service manager to the exact spot that I said would trigger the issue. At this point it was November and they ordered the parts (wiring harness, ABS sensor, and instrument cluster). I received a call on January 3, 2025 stating that the wiring harness was installed, but they were not done with the other items, "one of the parts that were ordered was wrong and we had to send it back" was the update I received along with being told that my Jeep was almost completely disassembled (seats removed, dash completely out). They go a month or more between updates, they do not listen to the customer, and the service manager is rude and arrogant. During the purchase of my 3rd vehicle from Cronic, while my Jeep is in their service department, the service manager makes the comment "I hope they can't afford it" as he walks through the sales department and sees me and my husband. I DO NOT RECOMMEND THIS SERVICE DEPARTMENT TO ANYONE!!

Bad experience. - Ross B

Bad experience.....made oil change appt for 8:00 a.m. Took 2-1/2 hours and cost more than the advertised price shown on the internet when I made appt. Very disappointed with Service Writer and establishment

Ms. Heather was awesome with getting me set up with the - Ed

Ms. Heather was awesome with getting me set up with the service that I had performed on my truck. Being it was my first time at this dealership she also gave me the lay of the land and made it I was comfortable and had me in and out. She was fun and energetic considering it was super early in the morning. Ms. Heather reassured me that there are still people that provide good customer service!!!!!

I've had many opportunities to do business with Scott - manze

I've had many opportunities to do business with Scott Evans Chrysler. Denver in the service department is knowledgeable, courteous, and efficient. My van was repaired in a timely manner and returned to clean and ready to drive. I wouldn't hesitate to take my van and other vehicles to be repaired and serviced in the future. Thank you for the great customer service.

Kevin is the best! - Katelyn Rodriguez

Kevin is the best! We sold a car with him and made the whole process comfortable and easy! He made me feel very welcome and even offered my toddler son some snacks and a drink! The best! 🫶🏼

Mr. Neil introduced him self to me and Mr. Ali too They - ragama777

Mr. Neil introduced him self to me and Mr. Ali too They both are very friendly and took the time to explain the work that needed to be done, provided a clear estimate, and kept me updated throughout the process. The waiting area was clean and comfortable, with coffee and Wi-Fi, making the wait easy. Quality service and a hassle-free experience. Mr. Ali walked with me to service are and showed to me what my SUV needs. Keep it up good work. Thank You.

The customer service was great. - May

The customer service was great. I visited the shop because I accidentally hit a tire along I95 and a bar from the bottom on my vehicle went loose which makes my transport unsafe. Michelle accommodated me well although it was a unscheduled visit and tried to have it done that day before holiday strikes. It was a busy day for them too before 4th of July and their mechanic is packed up. She's so amazing and efficient. Thanks to the shuttle service with Victor and Deanna that is so warm every time I visit the place. Great job Brunswick team!

Awful experience - similar to other reviews here (which I - S. Hill

Awful experience - similar to other reviews here (which I should have read), I bought a truck from this dealership and have had it for 7.5 months, almost 2 of which have been in service. Not only have I had repeated issues with my car, the lack of clarity in service and clear bull-rush sales tactics to try and get customers to buy cars is insurmountable. For example, I noticed something was off on the truck on the lot when test driving, told the salesman I needed that fix in writing to ensure it was addressed. He assured me it would be fixed in 48-72 hours. They had my car for 7 weeks…and only after repeated calls daily did they finally provide any details. Now fast forward 7 months later on a truck with less than 35k miles on it - the engine won’t start so I get it towed in. They tell me everything is covered under warranty, then proceed to hold the car for days, provide little to no updates without me calling repeatedly. I was then asked to approve a diagnostics charge of $190 to determine whether there was something else causing the car to fail when starting. Ok. Then, I get told the following day there is no diagnostics and I am getting asked again to approve another $190 diagnostic, doubling what they’re charging me with zero result and when asking to speak to a manager (nearly 5 times), one never called back. I ended up just picking up my truck without getting it fixed due to frustration. Horrible experience.

Service department has had my Chrysler car for service - gru7668

Service department has had my Chrysler car for service for 4 months and still has not fixed the problem! They are still waiting for parts to fix the electrical system so they say. I do not believe they have the expertise to fix the problem. There has been very little communication with us and service level is horrible!

Great Service Experience!!! - babyface

So there I was on the phone with a dealer telling me it would be 3 wks to get this recall issue fixed on my 2018 Charger. When I decided to look for another dealer I found Banks Crossing and gave them a call. When I spoke with John on the phone he said he could get me taken care of in just a few days! My experience today was awsome with John and JB. Not ONLY did they get me in sooner but in and out in less than an hour. Thanks for stepping above and beyond to make sure the customer is taken care of! I will surely be back and recommend family and friends here!

Purchase - Buster

My relatives and friends have bought from Ester and Claude and we have never been disappointed , We always go to them first for our car needs. HDoster

Calavan in Lithia Springs recently serviced our car. - CE

Calavan in Lithia Springs recently serviced our car. DAVID NIX, SERVICE ADVISOR, treated us EXCELLENTLY. He is the most professional, caring, and courteous employee we have experienced at this location. He was ALWAYS pleasant and extremely responsive by texts and phone calls regarding working on our Jeep Renegrade. Please know what a very valuable employee he is. A big thank you to David , HE SHOULD BE HIGHLY REWARDED. Thank you so very much, David. Owen and Caroline Elliott

Sweet, Very Optimistic & I can tell she loves her Job, - Uranus

Sweet, Very Optimistic & I can tell she loves her Job, she knows how to make me feel comfortable

0 * Service - Edwards from Snellville

This has been one the worse businesses that I've been involved with in in a very long time. I was recommended to come the the Classic Collision by Hennessy Atlanta Lexus and I will never return ever again. It is enough that my car was hit by a Uber driver but when my arrived on 11-20-17 it has been a nightmare. They lie to you from the receptionist to the General Manager to the collision repairer. I am in my late 40's and I was treated like I was getting my Tonka toy truck repaired. I had to call every day for 29 days straight, I had to go up there on my lunch breaks to make sure that my car was being repaired. This "Certified" Lexus repairer told me that my car was going to be repaired four times and all the times he promised me none of them turned out to be true. On the days that I would call I knew they had caller ID they wouldn't even pick up the phone they would not even say hello just put my incoming all into a voicemail. I love my Lexus dealer and trust they would not steer me wrong and after I picked up my car I had to take it to Lexus because the Airbag light kept coming on and off and then when I turned my air on it sounded like a train coming from my vents and my car only have 50K miles on it and I keep up on all the maintenance. I took it back to Lexus and they had to repair my car and I have no idea where or who paid the bill but I am very thankful for them repairing what Classic Collision didn't take care of. But I didn't read the reviews on this company until I took my car to Classic Collision if I would have read the awful reviews from other Lexus owners I wouldn't have taken my car to them in the first place. Please stay away from this unprofessional and very inconsiderate auto collision place.

Bad Jeep! - M.R.

I've had numerous leak issues with my wife's Jeep. Can't get this resolved. No help once so ever from management! Was bought new from there and only had about 10 months.

Exceptional and prompt service. - jeremy

Exceptional and prompt service. Very willing to help. I was traveling through and had a breakdown. Paul and his team were more than accommodating. I was very lucky and greatfull to have his service team get me back on the road. Being from out of town they didn't have to go out of their way to help me but they went above and beyond to get me back on the road. They're are very few companies out there these days that will do that. I appreciate everything they did for me. Every one I delt with was very friendly. If I lived here my next truck would be from them. Thanks again for everything. Jeremy Metzger

Outstanding customer serviceThe service department... - trbailey12

Outstanding customer service The service department informed me of the services needed. Although the vehicle was not cleaned when pick-up. The service department asked if I would bring back the vehicle do they can wash the truck. Overall - Great Job!

The service center at Edd Kirby’s is exceptional! - Skipchapman

The service center at Edd Kirby’s is exceptional! I was driving from Illinois to Georgia when I started experiencing problems with my van. Was able to make it to the dealership and Caleb the Service tech got me right in and kept me up to date with parts coming in etc. Caleb went out of his way to make sure my family was taken care of with the right rental car and helped with transferring our luggage into the rental. A+ for Edd’s