124 Georgia Chevrolet Service Centers

I would love to love this dealership as there is no other - Jeffrey T

I would love to love this dealership as there is no other GMC dealer close to me. But, their service department under the leadership of Walter Lopez is a disaster in my opinion. I am in the midst of a very poor service experience with Cronic Chevrolet Buick GMC. Made a service appointment over two weeks ago for warranty work on 2024 Acadia, <3000 miles. Delivered the vehicle to dealership two days ago as instructed. Silence all day yesterday from the dealership, so we called late afternoon to see if we were clear to pick the car up this evening. We were not, as the car was still outside, “in line,” waiting for its turn to enter the service garage. No service today obviously, and we were told it would be several days before the dealership could get to it. Again, we made this appointment over two weeks ago. Service department staff stated Cronic never provides loaner or courtesy vehicles, and also that GMC would refuse to cover a rental for us because the needed work was not for a “safety concern.” I asked if we could drive the car until such time as Cronic was ready to actually work on it or at least diagnose it. We could use it until such time as the work was ready to be done, then drop it off the evening before. All they had to do was let us know. Service manager Walter told me this would not be possible—that if we took the car home to use it, we would lose our place in line and have to start the wait all over again. Service manager Walter was adamant that the service appointment we made was only the date upon which our vehicle could “get in line” and be brought to the dealership. That once physically on their lot and in the queue, it would still be multiple days—maybe a week—before the vehicle would actually be looked at. Walter was adamant that this is the way he runs his service department, and challenged me to find a GMC service department in Georgia that operated any differently. So we are taking Walter up on his challenge. With the assistance of GMC customer assistance staff, we have opened up a complaint and case file with the assurance that GMC will help us get these needed warranty repairs done at a dealership with a customer service focus. In my opinion, Walter is either a very poor representative of Cronic’s positive customer service culture, or he is an accurate representative of a very poor Cronic customer service culture. There’s really no other explanation.

From the first phone call to the moment I walked in the - Equalizer

From the first phone call to the moment I walked in the door to pick up my car, I was provided with the utmost customer service. The dealership is beautiful, neat & clean. Everyone I dealt with was caring, efficient & explained everything so thoroughly. It truly was an awesome experience.

Ed Daniels helped me tremendously when I had trouble with... - ben4now

Ed Daniels helped me tremendously when I had trouble with my 2016 2500 HD Silverado. He took the time to ensure I was towed, and provided me with a rental truck during the repairs. I have known the Daniels family for most of my life, and I will definitely be a repeat customer the next time I am in the market for my next Chevrolet Silverado!!!

There was a power outage and they kept me informed of - Hbailey1944

There was a power outage and they kept me informed of what was going on. They offered to have me reschedule but just as I was about to leave the power came back on and they got my oil changed in a reasonable time.

Prompt and Pleasant Service - Sara Lee

I was greeted promptly and pleasantly. All my questions/issues were addressed. There was a very pleasant area to wait while my Spark was being serviced.

First time new Chevy owner and have been to the service - goatgirllillie

First time new Chevy owner and have been to the service dept twice in the last few months for routine things and both times had great experience with customer service! Highly recommend

Details - Yviecepope10

Everything looks good and they worked very hard, I approved their service and work, job well done!!! Thank you so much!!! We are very pleased and happy for your service!!!

In Georgia for military assignment. - mamabel3

In Georgia for military assignment. A handyman recommended Hamby for my vehicle's service. I needed a fuel filter replacement. I called Service and a nice lady named Brandi gave me an appointment. I went in the day of appointment at 10 a.m. and she tested my truck and wrote up my paperwork. Work was completed and at 1043 a.m. she accompanied me to the cashier. There, the cashier with initials AH was quick and very nice as well. I mentioned to her, I liked her writing pen I used to sign paperwork. She gave the pen to me! I was so pleased with the service as well as the friendly and welcoming attitude. My Suburban is new, 2023, so I won't be buying anytime soon, but I will recommend family members to buy from Hamby Automotive. The people here made my day very pleasant!!!! Thank you!!

I was made to feel like I was their only customer because - Pam.allen1222

I was made to feel like I was their only customer because of the attention I received. Thanks for making this a really good experience.

I was very pleased - Sybil Culpepper

I was very well please with everything. The staff was very good and the prices were good. I will go back when I need to. They were very helpful with information that I needed. Very well please with my tires with nitrogen

wow! - brad.walser.bw

wow! what a nice facility. The staff is very professional and knowledgeable. They have rental cars on site!

Great service department with 2 of the GM master... - Chevyman7871

Great service department with 2 of the GM master technicians in the area. Great value even in this current economy. Randi is wonderful and very helpful. Definitely recommend.

Got the job done - NicoleDuBose

I needed a tire and fast. Hiram (hope I spelled it right) helped me out and didn't pressure me into anything. Replaced my tire and put it on in under a hour at a good price. Found this place when I searched tires buckhead and the reviews sounded good so I thought I'd try them. Glad I did, thanks.

We came here after Mike Bell service department didn’t - lb

We came here after Mike Bell service department didn’t replace our steering wheel in TWO appointments yet they put it on our service order that they did it. Bull. Liberty was amazing. I arrived at 7:45a for an 8am appointment and had my car around 9am. Nykole was so sweet and attentive. I really appreciated their speed and service. Will definitely be coming back here.

If you are looking for excellent customer service and a - tuckerperry1970

If you are looking for excellent customer service and a friendly staff go see Mike Jones at Malcolm Cunningham Chevrolet. Recently took my suburban there for an electrical problem and they were awesome. It’s hard to find good customer service these days but these guys are first class.. in and out in a timely manner and was updated constantly on the progress. After several bad experiences at other dealerships it’s good to know that someone still cares about customer service. I called several places and they would not give me an appointment for weeks. I called Malcolm Cunningham and they got me in and out the next day. I highly reccomend this service department

I called in on a used truck I saw online. Mr Wood was... - L sims

I called in on a used truck I saw online. Mr Wood was very quick to get me the best price and pictures of the truck. We I also help me get the most money for my trade. I have made a good friend who I trust with my family and friends.