If I could give 0 stars, I would. - bergdev
If I could give 0 stars, I would. I explicitly gave instructions to Tabiri for them not to change the brake fluid in my wife's car. The car only has 15,000 miles on it. And, yet they did it anyway. ($178 on our bill). My wife was promised that they had a special (no labor) on wiper blade replacement. And yet, for the rear wiper, they charged labor. My wife arrived early to expedite the service. But because Tabiri was not there, she sat around waiting while other service reps who could have helped her did nothing. This is not personalized service - it's a complete disregard for the value of customers' time. After 3 hours to perform what should have been minor service, my wife drove away and immediately noticed the brakes making weird sounds and being very "jerky". So, back to Acura Carland where she was told that it's because the wheel shine part of the car wash causes that. Why would anyone intentionally cause a problem with brakes like that, regardless if it's real or not? The car wash wasn't even that thorough. The total came to just under $700 for an oil change, rotate and balance, brake fluid exchange (again, explicitly instructed NOT to do), wiper blade replacement (charged labor when promised not to), wheel alignment, air filter replacement and cabin filter replacement (doubt this was necessary for 15,000 miles). All in all, it was a 4-hour nightmare. We will never ever use this service department and strongly recommend no one else does either. The only bright side was Kelly, the service rep who ended up helping my wife. She was helpful.
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