My opinion is as follows: A total disappointment. - howardn
My opinion is as follows: A total disappointment. Issues with the vehicle itself, all phases of purchase, closing deal, service and management. Employees absorbed in their own business or personal issues on phone and video chat when they should have been taking care of me on a purchase in excess of $40,000.00.
It took months to get service. Almost a year and ultimately discussion with GM and Mr. Vigil to get most of the manufacturers defects satisfactorily addressed. One issue they actually made worse, yet now they say the warranty claim was made with them so I have to deal with them. I’m scared they will further damage my vehicle so I guess I have to hope for the best and live with a bad result. The attention to detail and customer service has been lacking in every facet of this experience. The most unfortunate result is that with their delay of services and unsatisfactory results requiring multiple visits, I told them if they couldn’t get it working as it should they needed to put me in another truck of at least the same options and then they could work on this one when they had time to fix it. They wanted to offer only the current fair market value for my truck. This isn’t fair because the manufacturers defects have existed since the truck was purchased. They are basically attempting to penalize me for their inability to service satisfactorily and in a timely manner. I could have made a decision before they devalued the truck by approximately $14,000.00. (The valuation was given verbally and I’m pretty sure the offer was $26,000.00 but quite honestly when the first number started with a 2 the building rage made the rest of the numbers meaningless. When I met with Mr. Michael Vigil his best offer was one vehicle that they had on the lot that was a 2025 (mine a 2024) and a different package 1 step above my XL, but not an XLT. I think maybe it was an STX but he wanted me to pay an additional $13,000.00 dollars. I had originally gone in to look at the Mavericks they couldn’t test drive or sell them due to a manufacturer recall. They had no Rangers but showed me one on a computer screen that showed most of the options I wanted. They transferred it from another dealer, but when the vehicle was presented it didn’t have the options I was shown and it had a manufacturer defect on the hood. That’s when they offered a 2024 F150 with 740 miles that they showed presented a CARFAX report on. They claimed the previous owner lost their job and brought it back. After seeing in my case that if they handle things internally that issues aren’t necessarily available on CARFAX, it does make this former customer question the whole story and what may have been done that I cannot access.
If possible, I would recommend videoing every step of any vehicle purchase at this or frankly any dealer.
These are my opinions, observations and thoughts. It may not reflect the experience others have had or what you will experience. I even stated that this truck buying experience seemed to be cursed from the beginning and that I had a Murphys law experience where if anything can go wrong it will. If the experience was the same for everyone I couldn’t imagine they would survive as a business. Wishing anyone reading better customer satisfaction than I experienced no matter where you choose to do business!
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