Kudos to Southern Devil. - r.rezende04
Kudos to Southern Devil. They are doing the job that HD Corp is hiding away.
S. Devil replaced my muffler for free while HD Corp denied my claim.
Thank you Jeremiah for stepping up and help me.
Below a short summary.
I bought a brand new 2023 Harley Davidson Ultra Ltd in March 2023 with blacked out metal, mufflers, etc. (no chrome). In July I've noticed a fading spot inside one of the mufflers, where visually could be noticed.
I went to the dealership and after a couple of weeks I got a call informing that Harley Davidson denied the claim because it was cosmetic and not impacting the functionality of the bike.
The bike is under warranty and although it is cosmetic, i bought a blacked out bike and if the metal is showing, it is a quality issue and needs to be repaired.
I called Harley Davidson and they told me the same and said that that was nothing that they can do.
Unacceptable answer.
They were quick to take my cash, and quick to deny my claim.
Again, I bought a blacked out bike and there is a gray metal showing inside the muffler.
Thank you,
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