2,947 Florida SRT Service Centers

The first time I did not have good experience and - fsuman1979

The first time I did not have good experience and contacted service department. Have to say that this time it was much better. Service advisor John C was very attentive. Got detailed video from technician with all points of inspections. They gave me complementary service for any inconvenience I had last time. It is important to show customers that this dealership will take care of its customers. Thank you.

Manny always does an amazing job to make sure all needs - DAyres22

Manny always does an amazing job to make sure all needs are met. His communication is excellent.

Pleasant experience as everyone is knowledgeable and easy - Sedlak.pat

Pleasant experience as everyone is knowledgeable and easy to talk to about my beautiful Buick. Would not think to go anywhere else for service.

I was assured by Tom that they will charge me for 1 hr - Maria

I was assured by Tom that they will charge me for 1 hr labor to fix my car. Your labor rate alone is costly as compared to other car mechanics. I ended up paying for 1.5 hr and if I didn’t check their invoice they would charged me for the parts that was paid already in my previous visit. Overall poor service but expensive repair.

My car battery died and I was unable to jump it. - Julesaruleza

My car battery died and I was unable to jump it. I called the dealership for pricing and to check if the courtesy service was available for replacing the battery. I was told yes and given a price for $210 for my battery. I was transferred to scheduling where I confirmed once again there wasn’t a charge. She said no charge it was the same as if I drove my car in myself. I was given an appointment for the next day. A guy called the next day to tell me there was a “small fee” to install and the price would be $350. I Told him I was told $210 and I had confirmed with two people that it was a courtesy. He said that information was wrong so I canceled my appointment. It threw my whole day off but I ended up replacing the battery for $141.

DO NOT PURCHASE FROM THIS DEALERSHIP If I could give - erikacryan5

DO NOT PURCHASE FROM THIS DEALERSHIP If I could give this place 0 stars, I would. Since purchasing our 2023 Kia Telluride from this dealership, we have had nothing but issues and recalls with the car. Every time we try to schedule an appointment with them, it takes weeks. Then when we would take it in, they wouldn't check what they were doing and we had to bring it in again for the same issue in a matter of weeks. Most recently, we asked them to check on the car pulling to the right after getting our tires rotated with them. They said it must be a bent suspension. They did NOTHING and sent us home with an appointment to come back in two weeks. Since this is our only car, I decided to get the issue checked at another mechanic. Turns out one of our tires was bulging, which was the cause of the issue. The dealer either didn't check what was wrong with the car at all, or saw the tire and sent us home anyway. This is a very dangerous issue, and we drive with 2 babies in our car all the time. When we called about the issue again, they said it wouldn't be covered under warranty, even though it was likely something they did during the tire rotation that caused damage to the tire in the first place. They are the WORST to deal with, if you really want a Kia, PLEASE go somewhere else and save yourself the heartache!

My F150 was sent over from Subaru to determine the - geakridge54

My F150 was sent over from Subaru to determine the problem. I'm thinking 9 days is a little long to replace a fuel pump & a new battery. The only issue I really had was lack of communication with the customer. A real problem with returning calls. There's a lot to improve on here! But after a few days, Johnny stayed in touch with me on the timeline of getting my truck back. I would bring my truck back here again if they can improve in this area!

Tom went above and beyond with his great customer service - rich4raiders

Tom went above and beyond with his great customer service and kindness. Good dude. Thanks.

I was traveling south on I-75 from Maryland and my - J.D.

I was traveling south on I-75 from Maryland and my battery warning came on on my Q7. We had no AC as well. We found the closest Audi dealer. When I went in to the service dept. I was greeted by Christina Turner who took all my info and got her team to begin to diagnose my problem. She kept us informed of their progress. When they determined the problem, we were told they would correct it as quickly as possible. This occurred mid-afternoon on a Saturday, but they got us back on the road in a timely manner. I highly recommend Christina and her team at Tampa Audi. J.D. from Maryland

Louie Costanza was great. - Raymond

Louie Costanza was great. He got me in and out in 45 minutes. Did a very great job. Very professional.

We found the service and staff to be above and beyond. - David

We found the service and staff to be above and beyond. We aren't local. We were traveling from Sarasota, Fl to Virginia. Going down the highway all of the sudden, the car slowed down and the check engine light started flashing. We found Hyundai of Orange Park not far off the highway and went in looking for help. It turns out that the dealership was under water trying to catch up after having been down due to a cyber attack on their system. We spoke to the service manager (Sherman Cooper), explained our situation and asked if there was anyway he could get us on our way the same day. He not only got us out the same day, he asked his mechanic to work past closing to get it done. Though we had to wait several hours, it was to be expected due to the overwhelming workload they had. The staff checked on us regularly. The waiting area was stocked with snacks, coffee and water. It was the very best we could have hoped for under the circumstances. Our gratitude to Mr. Cooper and his staff. They're amazing.

Bad, BAD, BAD experience! - coreya1216

Bad, BAD, BAD experience! Where to start? Long story short.....don't go to Rick Case Kia, Sunrise and most especially their service department! Took our vehicle in last week for some minor recall work and when we picked it up the next day, it turns out they, meaning the service department rocket scientists had broke something that had been working perfectly before hand. It still isn't fixed!! Just a heads up everyone, CHECK OUT OTHER DEALERSHIPS FIRST!!

Angel was wonderful! - O.J

Angel was wonderful! He was able to get my truck in and out for service while I waited and everything was perfectly taken care of. I am a happy customer!

I am still upset about what happened the last time I - Ralphdanfield

I am still upset about what happened the last time I brought my friend’s car here days ago. The….”service”…that I received from this place was not good at all. I am currently doing an investigation and research into this dealership. They are charging people way too much for simple jobs. There are many other car service centers that charge less then this does. I recommend that NO ONE bring vehicle to this place for repairs.

Responsive employees, kept me informed of issues. - millerj9414

Responsive employees, kept me informed of issues. Efficient in resolution. Michael listened to my concerns. Found the most cost effective solutions. Professional manner and kind. Matt kept me informed too, always returning calls. I'll be back for recommended service, as well as the unexpected.

My recent experience was disappointing. - shermangilbert77

My recent experience was disappointing. I took my car in for an oil change and later received a text stating that the service was complete, but I was informed of a cracked valve stem that they wanted to charge me for—even though it was not damaged when I dropped off the vehicle. When I arrived to pick up my car, the staff at the counter was unhelpful and failed to provide any explanation regarding the issue. Upon getting into my vehicle, I noticed that the right passenger-side tire was low. After stopping at a gas station to add air, I discovered that the tire was only being held by the cap, which resulted in a flat. The dealership ultimately had not fixed the problem, as they had not replaced the valve stem that they had broken. Additionally, I noticed an unpleasant odor of marijuana inside my vehicle when I got in while picking it up. I will no longer have them service my car.

Ari in the Service Department is great! - G

Ari in the Service Department is great! He was very attentive and explained everything to us.

JOE IN THE PARTS DEPARTMENT IS THE BEST, ALWAYS DEPEND ON - patwiley56

JOE IN THE PARTS DEPARTMENT IS THE BEST, ALWAYS DEPEND ON HIM FOR ALL MY PARTS,2K-10 MONTHLY .

I just want to thank Elizabeth Tarr and all of the team @ - Ray M.

I just want to thank Elizabeth Tarr and all of the team @ Central Florida Lincoln for the excellent service they provided. I recently had some major damage to my Lincoln Navigator due to squirrels destroying wires around my engine and Elizabeth got my vehicle in for repair the very next day and also put me in a beautiful loaner vehicle whike my vehicle was worked on. She also coordinated with my insurance adjuster to insure a timely reimbursement of repair my repair costs and it was all smoothly done. I really appreciate all the effort and professionalism displayed by Elizabeth and the entire team at Central Florida Lincoln. Thanks !!

GREAT CARING HELPFUL SUCCESSFUL THEY WILL GET THE DEAL - HAWAIIJOE

GREAT CARING HELPFUL SUCCESSFUL THEY WILL GET THE DEAL DONE TO YOUR SATISFACTION BRST CUSTOMER SERVICE 🌴😎🌴

I can not say enough good about my experience with the - Rickycochran321

I can not say enough good about my experience with the service dept. Harrison is my service advisor he was knowledgeable and very informative. I had an electrical issue with my Lincoln and as you know that is always a challenge. The service department did an outstanding job for me.

IM ACTUALY WRITING THIS REVIEW FROM SOUTHERN CALIFORNIA. - tehachapitrans

IM ACTUALY WRITING THIS REVIEW FROM SOUTHERN CALIFORNIA. IM A MANAGER AT AN INDEPENDANT REPAIR SHOP. MY LOCAL HONDA DEALER TOLD ME THAT PARTS THAT I WAS NEEDING FOR A CUSTOMER VEHICLE WERE NOT AVAILABLE. AFTER OVER A MONTH OF SEARCHING THROUGH ALL OF THE INTERNET LOOKING FOR THE PARTS. I DECIDED TO TAKE A CHANCE AND SEE IF MAYBE AN EAST COAST DEALER MIGHT HAVE THE PART JUST LAYING AROUND. FIRST PLACE I CALLED WAS, TAMPA HONDA. LOW AND BEHOLD THE PARTS PERSON (STEVE ) FOUND EXACTLY WHAT I WAS LOOKING FOR, WITHIN 5 MIN. I WOULD LIKE TO COMMEND , STEVE , FOR HIS ASSISTANCE.

Reliable and timely. - Michael Hoadley

Reliable and timely. They also have a shuttle service and a comfortable customer lounge. I highly recommend.

I can’t speak on the sales department, but the service - theonlywcm

I can’t speak on the sales department, but the service department, (I mean, I never thought they would one up the quality of service I received from them, the last time i had my truck in there). This time in, Ms Ashley was my rep/liaison. After the initial “welcome to Dayton Andrews, have been helped or checked in yet”(less than a minute after I pulled in), I explained everything that was happening, along with a safety recall issue notice, she just said, this might take a while, and we’re probably gonna keep it over night, depending on the diagnostics, so to be safe, let me get you into a rental and get you out of here as fast as possible”. As I was waiting In the lounge area, not more than 10 min. Ashley walks up to me and says my rides here to take me to get my rental. She handed me the paperwork and I was out the door… (MIND BLOWN) That’s just the beginning… Ashley was so on it with the communication, updates on the truck while it was being serviced. It took the stress of my mind. And lastly, it was one of those busy work days for me and even though I was notified my truck was ready for pick up around 11:00am, I wasn’t able to get there until about 6pm, and they close at 5:30! She was there, patiently waiting and not mad about it. I mean come on, how often do you see a person stay late for a customer they don’t even know, to make sure they get their vehicle back. Thanks Ashely!

Service is quick and straightforward, service advisors - NaplesCanes1

Service is quick and straightforward, service advisors are super friendly and helpful, only had one problem when they incorrectly swapped my battery but they made sure to rectify the situation. All the staff are very nice and helpful, will always be my preferred service location.

Had terrible experience. - 44_reverts_choosy

Had terrible experience. The only reason they got two stars was because they waived all the fees. Basicly we’re from out of town, needed new thermostat, front ended suspension, and a/c work done. After week of promises. Nothing. My service gal was amazing, kept me updated. After a week. Nothing was done, not even the thermostat , which is a 30 month job. The a/c said I needed to replace the entire system, and suspension system parts would be like 3 days to arrive. I did all the work my self, in less than 5 hours (expect a/c) I’m done with dealerships.

Service Department with Gunther Mazda I have found - hildyann13

Service Department with Gunther Mazda I have found security with the oil change and there all around checking of automobile provided by a video for review and feeling included. Thank you Manager Mike with the extra help recently. I am not only a Mazda Family owner of a Mazda 6, Service Reps have become family over the time. Great job!

Ashley Hinds is FANTASTIC! - hconwaytx

Ashley Hinds is FANTASTIC!! I bought a 2020 Pathfinder in Texas. Less than 1000 miles into a trip my "New" car blew a gasket. John Lee Nissan was the closest dealer to me. From the minute I walked into the service department I was treated like a longtime customer instead of someone just passing through. Ashley and the service team worked with Nissan to make sure I was treated well. I seriously was surprised by how hard they advocated for me. My car ended needing to be in the shop for a while, Ashley and the courtesy driver made sure I had a rides to the hotel and Enterprise. The whole team worked hard to make sure my experience at John Lee Nissan was a positive one. I am impressed enough to consider driving to PC to purchase a vehicle from them. Great work!!

Terrible, I had my car in for a recall issue and my car - Frank Hernandez

Terrible, I had my car in for a recall issue and my car was damaged.

Alex Reyes was amazing, patient, and really went through - mara.lim18

Alex Reyes was amazing, patient, and really went through lengths to with me. Thank you for being so kind. Valentina was also amazing and super sweet! Samil and Samantha were amazing as well. Thank you everyone!