Driving from Monthomery, AL to Odessa, Fl, we encountered - dwreid1947
Driving from Monthomery, AL to Odessa, Fl, we encountered difficulties after we crossed into Florida. Temp gauge went to the max and a red warning light came on. We stopped, checked the coolant, which was down. We added just over a gallon, let the car sit and cool down, and then got back in the road. We got gas in Perry and there were no problems. When we got near Weeki Watchee the temp gauge maxed out again. We stopped in a lighted parking lot, checked the fluids, and called the insurance company, who dispatched a wrecker. Within an hour a wrecker had the car loaded, and was enroute to Tampa. Our son drove from Odessa and picked us up. The next day we received a call from Ryan, the service advisor. We provided him with the history and he said they'd get on it. They actually worked on the car Thanksgiving day, and the mechanic sent a video showing not only the main problem, but several other items that needed to be addressed. Most pressing was the failed water pump, so we gave the go ahead to take care of it. We wnt to the dealership the next day, and everyone we met and spoke with were very helpful. One young man asked if we'd like the car washed, so while we were taking care of the paperwork, he had the car cleaned, inside and out. We are extremely impressed with the quality, professionalism, and customer service attitude of the employees at the dealership and have already decided that "We'll be back!!" Thank you to Ryan and his co-workers for the customer service and can-do attitude - especially on Thanksgiving day!
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