This is the second time I’ve had to bring my car in for - jaciracano
This is the second time I’ve had to bring my car in for major service since purchasing there! The first time they tried to tell me I needed to replace whole A/C system for $4000!! Brought to my mechanic and he blew out lines, fixed the problem for a fraction of their estimated cost!!! Back again with inflow and sensor issues. They did not fix the initial problem, stalled out on highway- THREE tows and $260 in the whole to bring BACK and I’m being quoted over $1000 dollars for something that should be covered under warranty and my battery all of a sudden doesn’t work!!!! Service center agents are condescending and apathetic. I feel they think I have no idea about cars and are trying to railroad me!!! Customer service in general is below satisfactory!!! I had to come back to the dealership because my service was done incorrectly on more than one occasion! There was no apology or sense of urgency to fix anything just a ridiculous quote! The issue on my vehicle is still not fully resolved after 2 visits and they don’t care if they fix it or I take it somewhere else! I’ve been with this dealership for 20+ years, however under this new management it has gone downhill! I will NEVER purchase another vehicle from Nissan of Saint Augustine again 😤
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