122 Florida Mercedes-Benz Service Centers

Great customer service and fast repair, Rafael always on - irving

Great customer service and fast repair, Rafael always on top to help and fix my car, thanks.

AutoNation Collision was a very positive experience. - Ranzenbach

AutoNation Collision was a very positive experience. From the beginning Jennifer and Gene were incredibly helpful and professional. This was my first experience with damage to my car, and I really appreciate how patient they were with me. Also, my car looks wonderful. Thanks for a great experience. Karen Ranzenbach

Sean O did a Fantastic Job. - J

Sean O did a Fantastic Job. Quick and Clean. Deserves a raise for sure. Thank you

Hello - I'm from Navarre Florida, names Chris / Car is - Chris Tirico

Hello - I'm from Navarre Florida, names Chris / Car is 2024 s580. Had an issue with the internet in the car and the navigation system and a few other things. Because Fort Walton Mercedes was closer to me I started there. I waited there 5 hours they could not fix the car. The staff was nice, bottom line the car needed to be fixed. They told me a claim had to be filed because they need help from Germany because they couldn't figure it out and that could take up to 3 weeks to hear back AND Here is the key to your car. ! I took the car over to Mercades in Pensacola the next day and dropped it off. I talked to John also from Navarre in the Service Dept, he was very much in the know a real pro at his job. Next day 2:00 pm got a call the car was done ready to be picked up. There I met the tech guy who made it all possible Brandon. Talked with him, this young guy positively has the Magic touch explained everything to the letter. I'm very car savvy I,m also a collector with many high end foreign cars, I understand the difference in professionalism and not. The moral of the story is there's no education in a second kick from a mule. Get it straight up right the first time. Pensacola is the place for repair.

Excellent good job good costumer services I’m happy to - Perpetuanoel luc

Excellent good job good costumer services I’m happy to bye car and dealer and fort Myers

My experience with Ken Lucas at Mercedes Benz of Bonita - criminodoc

My experience with Ken Lucas at Mercedes Benz of Bonita Springs was and continues to be exceptional in every aspect of the customer servicer experience. He addresses every concern and need and ensures the customer is completely satisfied with every experience. It is a privilege to work with him. All of the other staff I interact with including Patty in the Service Department are wonderful as well. She ensures I am completely satisfied 100% of the time.

Fields Benz dealer in Lakeland was great both Katie and - ramimustafa

Fields Benz dealer in Lakeland was great both Katie and Bobby where amazing in helping me out through out the visit

Jarrod was great! - Patricia

Jarrod was great! Totally different experience this visit. From arrival to departure, every aspect of the encounter was on point. After the warm reception, we waited less than 10 minutes for Jarrod and was in a loaner, and on our way in less than 30 minutes of arrival. Great communication and comprehensive diagnostic. Jarrod took the time to actually "see" us! Our vehicle was clean and ready for us upon arrival for pickup! Thanks Jarrod & Mercedes-Benz of Jacksonville!

Excellent collision center, great staffing, excellent - 2HybridCamry5

Excellent collision center, great staffing, excellent communication and follow ups. Will definitely do business again!

The whole team was very professional and very - JN.CASUCCIO

The whole team was very professional and very knowledgeable. We worked with DJ for this purchase because we've worked with him in the past and appreciate his care.

Consistent stellar service, and above all courteous and - joecurrkrit

Consistent stellar service, and above all courteous and professional customer care. Jeremy Manchester is truly the epitome of a caring advisor with unbelievable attention to detail!

AWESOME! - Dugvayda

AWESOME!! Andy is the man. The service I got was exceptional. The car runs 100% better. It was delivered on time and cleaned up. I recommend this dealership to EVERYONE

Bob and Randy are absolutely the best! - Aleishamullinax81

Bob and Randy are absolutely the best! As a customer for 15 years now, they have been so efficient in assisting with my vehicle and getting my service done promptly. One of the reasons I stay w Mercedes ;)

This dealership not only advertise VIP service; they - dade56_jm

This dealership not only advertise VIP service; they deliver it! On Sunday July 20, 2025, I went for a scheduled service of my car. From the moment I arrived and met Adam, my service agent, it was absolute professionalism until I received my keys and left the dealership. Adam was not only focused on making sure that my car was receiving the service it needed but also making sure that I was comfortable as I waited for the car. I was delighted that the service was completed-sooner than I expected. Great service deserves my response, and I had to let Adam know that he was a valuable asset to his employer.

I write Reviews for a living, that's my job. - remarkablerobyn7

I write Reviews for a living, that's my job. I have never given any product or service a negative review unless it was absolutely deserved. MBM Dealership and service is well deserving of this 1 star review. It would require me to write a short story to provide all the horrible details with my experiences with MBM, and quite frankly, my time is too valuable to waste so let me just say this, and give all future "prospective" customers a fair warning. DO NOT PURCHASE FROM THIS DEALERSHIP AND DO NOT HAVE YOUR VEHICLES SERVICED AT THIS DEALERSHIP. Unless you're friends of the "family", have very very deep pockets, and can afford to be without your vehicle for weeks to months while yours is being "serviced" (because they frown on loaners, especially if your vehicle isn't BRAND NEW), then stay away. There's other MB authorized centers you can go to if you need your MB serviced, and you'll be treated humanely. MB of Ft. Pierce or MB of Orlando, both are much better options and it's worth it to either have your car towed the distance, if inoperable, or if just needing routine maintenance, it's best to drive an hour to save yourself money and mistreatment. I've never in my adult life dealt with such a rude, snooty, hateful, inexperienced, unprofessional dealership in ALL departments. Everyone I've spoken to in the Melbourne area, have all told me they were mistreated by someone working at this dealership, and it's usually most of the staff, from the woman who answers the phone with her "condescending tone and manners, to the service advisors, management, mechanics. The only department that you may not have a "Traumatic " experience, as far as your dealings with an employee, is the payment desk. Haha. Go figure, right. Unless they aren't there anymore the two ladies I dealt with were very friendly and horrified when they heard about my experience but ironically, not surprised. They've apparently heard it all, and seem to be embarrassed of their employer. Mercedes, Audi, Porsche of Melbourne, simply do not care. They do not care about these negative reviews, they do not care about how they treat their customers, especially if you're not a repeat BUYER OF NEW VEHICLES. If you don't show up dressed in your Sunday best, and exaggerate GREATLY your wealth, speak like them and act like them, then be prepared to be treated like "pond xxxx". I am even willing to place a wager on the fact that any 5 star reviews you read about "Shane" or his family business, that those are what we call in my profession "Fake Reviews". Proceed with caution to this dealership. Do your homework. Our MB's are our babies and expensive to maintain, and when something goes awry on your MB, it's a stressful event on its own, we don't need to pile on that stress by a dealership that could careless about its customers feelings,being courteous or honest , any form of professionalism, fairness, or simply treating everyone with fairness and kindness. Regardless of their economic standing. It's much easier to be kind, honest and treat your customers how they deserve to be treated. After all, it's the customer's that have given this "FAMILY OWNED" Business, a business that has not just provided them with a "cushy" life, but one they thrive off of. I promise you, they are living well, not losing any sleep over mistreatment of customers. So, you've been warned. Best of luck to all MB owners, especially if you find yourself in the most unfortunate situation where you're forced to use MBM.

000め★ 5 minutes ago I recently traveled from Lafayette - RVBG

000め★ 5 minutes ago I recently traveled from Lafayette Louisiana to Destin Florida for the Christmas Holidays. I wanted to purchase new tires from my local Mercedes dealership before the trip but the size tires my car takes where not in stock and if ordered they would not have come in time. I called Mercedes Benz of Fort Walton Beach, they ordered my tires and installed them while I was in their area. The reason I am taking the time to write this review is to thank the Fort Walton Dealership for their excellent service. Joe in the service department was great and I had the pleasure of visiting with the General Manager Ray Villarreal, who I have to say was one of most sincere and professional persons I have ever dealt with, ever. I highly recommend Mr. Villarreal and Mercedes-Benz of Fort Walton Beach.

I was told online 800 down I get there about a hour in it - Sumeryoungs0

I was told online 800 down I get there about a hour in it changes to 1400 down then 2 hrs in they take my check stubs from me to make copies and when the salesman returns he tells me the owner said I can put 2000 down so if I want the car I need to come up with more money...by now I have already paid for the insurance and the tax tag and title and just about to pay the down payment...the worst thing of all I paid uber 70 dollars to get there and I had to pay another 124 to get home after being there for 4 hours and not getting a car. I am so disappointed and now I have to wait another 2 weeks to try some where else cause of all the money spent on uber's.

Rating because of customer service. Upon returning to... - sallyshamby

Rating because of customer service. Upon returning to body shop because of loud scraping at my bumper area, All it would've taken would've been "sorry, we forgot to tighten up the plastic shield." Instead he insinuated I must have hit something on the way home. Wouldn't go back if future needs of body work.

excellent friendly service, completed ahead of... - grandma

excellent friendly service, completed ahead of schedule kept me informed at every step of repair and excellent quality of work on the repairs done to my highlander

An auto accident is, for most people, a frightening... - JLALLEN

An auto accident is, for most people, a frightening experience. My BMW 750LI, with every "Bell & Whistle," affords me extraordinary "JOY;"the BMW advertising agency hit it right on the head recently when this campaign was introduced. BMW is very special;I realize now, that it is not just the BMW vehicle, but the entire experience. Pior to an auto accident, I always looked forward to going to this dealership for service, and, while having free coffee, Starbuck's at that, just meander visiting the parts department (by golly, I always purchase something such as the BM Championnship shirts, wallets, key chains, about twenty caps, Clothing, cast replicas, of the 750LI, And, visiting with the personnel afforded me the opportunity to feel so very special, almost like visiting a five star hotel. Well before the most recent ad campaign, I was filled with JOY;oh, my, what a joyous occasion. My eexperience at the Lauderdale Collision Center has beren unique!!!!!!! Typically, in my opinion, visiting a collision center previously has been the least glamorous, most fearful, least pleasant, most anoying experience with all vehicles other than BMW. Doubtless to say, customers are in a much different frame of mind when their "Baby(BMW") is damaged and, the customer, in most cases, is recovedring from an injury of one sort or another. My experience has been nothing but fantastic!!!!!!!I believe that Mr. Steve Suppo, the Manager, Mr. Richard Simms, the Associate Managder, & especially, Omar, the chief Technician(he should be promoted if he is not in this position already,) appear to LOVE what they do. They are a reflection of Mr. Steve Suppo. I think that, if I were the President of BMW, I would get off my Butt, visit them, and tell them personally what great l;pove they are affording your customes. As a matter of fact, I would have all sales personnel visit the people I have mentioned for a few days and learn. Other things beding equal, such as BMW being "The Ultiomate Driving Machine, the BMW total experience, etc., it is the people mentioned, doing the most difficult job of all, personally, who have solidified my desire to purchase only BMW forever and to make certain that I tell at least one person every day about BMW, and only Lauderdale BMW. Incidentally, I drive many miles to visit this particular agency and, I always will. Thank you Holman Family;you have "Got It Right!"

Awful experience & terrible service from Buddy himself - UnhappyCustomer

My car is worse off leaving than when it arrived, bubbles in the paint, damage still not repaired. After 33 days I went to get my car for the 5th time and Buddy Foster himself was there he came out of the back office and screamed at me "You better just take your car today and leave we are done fixing it, nothing is wrong with it" I asked him to go out and look at the car with me when we approached I saw a 6-8 inch rubber mark on the front bumper that had just been replaced and painted by them. Needless to say after terrible service and having to bring the car back 5 times and another time not even leaving with the car I will never return to Buddy Foster because they do a crappy job and because Buddy himself thinks he can yell and scream at a customer. I had Jim tell me one of the times that I came up there to get it "Well you are just pickier than most customers" Which means that Buddy Foster thinks it is okay to not repair things, leave bubbles in the paint and clear coat because most customers aren't as picky as me. Buddy himself should be ashamed of his behavior and how he spoke to me it was totally unacceptable and there were several witnesses to see the show he put on. The repairs needed for my car should have taken at most a week however at 33 days it still needs work done and we be going to another shop to have the damaged caused by Buddy Foster repaired the proper way. I would no recommend that anyone bring their vehicles to BF for any repairs not only because the work is terrible but because of the owner don't give that rude guy your business.

My MB 2500 Sprinter has had numerous mechanical problems - jwl

My MB 2500 Sprinter has had numerous mechanical problems and I have had it serviced by Mercedes Benz dealers in New York and Florida. Capitaleurocars has been by far and away the best for service and their customer service has been exceptionally professional and most helpful thanks to Joe Trozzo my contact. I would highly recommend Capitaleurocars based on my experiences and their work on getting my Sprinter warranty renewed.