121 Florida Mercedes-Benz Service Centers

I drove an hour and a half to the Mercedes dealership in - davidfernandez57

I drove an hour and a half to the Mercedes dealership in Gainesville although I purchased my Mercedes recently at Wesley Chapel. I was so unimpressed with Wesley Chapel and I was advised to take my business and service needs to Gainesville. I’m so glad I did Because nobody could help me fix my Apple airplay feature in my car. I had called Mercedes.me and the Wesley Chapel dealership service department and nobody could help me. When I arrived at Gainesville, I was greeted by an attendant and was quickly introduced to my service representative. The service representative was very kind and was trying to figure out what was wrong. So he asked Charlie to help me. Charlie quickly knew what the problem was and within 10 minutes I was able to sync my phones music apps. Charlie explained what no manual or certain service person would know about subscribing to the Wi-Fi service or turning off the Wi-Fi on my phone in order to playback my music. It is something that you have to know , how the systems work. Sadly, Mercedes manual does not explain this. Charlie was so courteous and helpful and I would like to continue to bring my car there for service. I’ll be at, Charlie is one of the sales representatives yet he knew something that most service representatives don’t know About my car. I may even be interested in returning to Gainesville to purchase another Mercedes. Thank you, Charlie. You’re a great guy and I look forward to doing more business with you.

I had a very pleasant experience with rechard Forde . - Mel

I had a very pleasant experience with rechard Forde . Very professional with explaining the repair process.vehicle came out looking amazing!

AutoNation Collision was a very positive experience. - Ranzenbach

AutoNation Collision was a very positive experience. From the beginning Jennifer and Gene were incredibly helpful and professional. This was my first experience with damage to my car, and I really appreciate how patient they were with me. Also, my car looks wonderful. Thanks for a great experience. Karen Ranzenbach

The young man that came to replace my radiator reservoir - Linda

The young man that came to replace my radiator reservoir was nice, polite and on time. The week prior we did an oil change and noticed the leak. When he came to replace the reservoir, I asked if he could show me where the leak was once he took it out. Not a problem. Very professional, respectful of my vehicle and time. The convenience of having someone come to you is also amazing. I would definitely recommend Anto Nation Mobile Services.

Buen servicio satisfecho estoy el trabajo realizado a - rafaelcuba2064

Buen servicio satisfecho estoy el trabajo realizado a mi dodge rápido en tiempo y seriedad

Great customer service. - Cfeely01

Great customer service. Quick and efficient. No hassle. Joe Trozxo was wonderful to work with!

Excellent good job good costumer services I’m happy to - Perpetuanoel luc

Excellent good job good costumer services I’m happy to bye car and dealer and fort Myers

The day before we were leaving on a trip, the engine - Mary

The day before we were leaving on a trip, the engine light comes on. Bahar was able to have the car checked and fixed so that we were able to leave as planned..,. Excellent service from our advisor, Bahar, and the dealership.

They were very courteous and professional with myself - TimN

They were very courteous and professional with myself when my car needed repair. They did nice work, and even helped obtain and return the rental car I used.

Very professional & completely satisfied with service & - debra.a2525

Very professional & completely satisfied with service & repairs that were done by Sean Clumfoot. Debra Wallar

Over the years that I have had my vehicle serviced at - inknight2

Over the years that I have had my vehicle serviced at Fields, they have always been very accommodating and friendly.

Fast on time service. - norm

Fast on time service. You know it's done right. The service and the technician make sure it's done right

This is a great dealerhip for purchasing a new or use - JEvans

This is a great dealerhip for purchasing a new or use vehicle, but my review is concerning the courtesy wash, I have had my 2023 GLB250 wash 3 times & each time things seems to get a little on the lazy side, unless things have change with the courtesy wash program, normally they would text you when your vehicle is ready, lately this has not happen with the last 3 washes, my car is still wet along with the rims, seems to me the courtesy is basically a drive thru wash & thats complete, I ask the gentlemen about the car still being wet, he stated was wrong, so I'm assuming this service has been a cut back service at the wash station, he ask me do I wanted tire shine, I stated yes sir & please, did I received it, no. Maybe the car wash station has been busy at each time I arrived & they do not have the cleaning time they would give when the station is not busy. But if all I get now is a drive thru wash, please let me know, then there will be no surprises on my end ho I receive my vehicle back. Still my favorite dealership for purchasing a Mercedes, I must say.

Dave Z provides great service in a professional manner. - victordcorrea

Dave Z provides great service in a professional manner. Outstanding Staff and very good service with great attention to detail in every step of the way

AS always the dealership is very accommodating to my - rpadilla24

AS always the dealership is very accommodating to my needs and staff is very pleasant.

I write Reviews for a living, that's my job. - remarkablerobyn7

I write Reviews for a living, that's my job. I have never given any product or service a negative review unless it was absolutely deserved. MBM Dealership and service is well deserving of this 1 star review. It would require me to write a short story to provide all the horrible details with my experiences with MBM, and quite frankly, my time is too valuable to waste so let me just say this, and give all future "prospective" customers a fair warning. DO NOT PURCHASE FROM THIS DEALERSHIP AND DO NOT HAVE YOUR VEHICLES SERVICED AT THIS DEALERSHIP. Unless you're friends of the "family", have very very deep pockets, and can afford to be without your vehicle for weeks to months while yours is being "serviced" (because they frown on loaners, especially if your vehicle isn't BRAND NEW), then stay away. There's other MB authorized centers you can go to if you need your MB serviced, and you'll be treated humanely. MB of Ft. Pierce or MB of Orlando, both are much better options and it's worth it to either have your car towed the distance, if inoperable, or if just needing routine maintenance, it's best to drive an hour to save yourself money and mistreatment. I've never in my adult life dealt with such a rude, snooty, hateful, inexperienced, unprofessional dealership in ALL departments. Everyone I've spoken to in the Melbourne area, have all told me they were mistreated by someone working at this dealership, and it's usually most of the staff, from the woman who answers the phone with her "condescending tone and manners, to the service advisors, management, mechanics. The only department that you may not have a "Traumatic " experience, as far as your dealings with an employee, is the payment desk. Haha. Go figure, right. Unless they aren't there anymore the two ladies I dealt with were very friendly and horrified when they heard about my experience but ironically, not surprised. They've apparently heard it all, and seem to be embarrassed of their employer. Mercedes, Audi, Porsche of Melbourne, simply do not care. They do not care about these negative reviews, they do not care about how they treat their customers, especially if you're not a repeat BUYER OF NEW VEHICLES. If you don't show up dressed in your Sunday best, and exaggerate GREATLY your wealth, speak like them and act like them, then be prepared to be treated like "pond xxxx". I am even willing to place a wager on the fact that any 5 star reviews you read about "Shane" or his family business, that those are what we call in my profession "Fake Reviews". Proceed with caution to this dealership. Do your homework. Our MB's are our babies and expensive to maintain, and when something goes awry on your MB, it's a stressful event on its own, we don't need to pile on that stress by a dealership that could careless about its customers feelings,being courteous or honest , any form of professionalism, fairness, or simply treating everyone with fairness and kindness. Regardless of their economic standing. It's much easier to be kind, honest and treat your customers how they deserve to be treated. After all, it's the customer's that have given this "FAMILY OWNED" Business, a business that has not just provided them with a "cushy" life, but one they thrive off of. I promise you, they are living well, not losing any sleep over mistreatment of customers. So, you've been warned. Best of luck to all MB owners, especially if you find yourself in the most unfortunate situation where you're forced to use MBM.

I was told online 800 down I get there about a hour in it - Sumeryoungs0

I was told online 800 down I get there about a hour in it changes to 1400 down then 2 hrs in they take my check stubs from me to make copies and when the salesman returns he tells me the owner said I can put 2000 down so if I want the car I need to come up with more money...by now I have already paid for the insurance and the tax tag and title and just about to pay the down payment...the worst thing of all I paid uber 70 dollars to get there and I had to pay another 124 to get home after being there for 4 hours and not getting a car. I am so disappointed and now I have to wait another 2 weeks to try some where else cause of all the money spent on uber's.

Rating because of customer service. Upon returning to... - sallyshamby

Rating because of customer service. Upon returning to body shop because of loud scraping at my bumper area, All it would've taken would've been "sorry, we forgot to tighten up the plastic shield." Instead he insinuated I must have hit something on the way home. Wouldn't go back if future needs of body work.

excellent friendly service, completed ahead of... - grandma

excellent friendly service, completed ahead of schedule kept me informed at every step of repair and excellent quality of work on the repairs done to my highlander

An auto accident is, for most people, a frightening... - JLALLEN

An auto accident is, for most people, a frightening experience. My BMW 750LI, with every "Bell & Whistle," affords me extraordinary "JOY;"the BMW advertising agency hit it right on the head recently when this campaign was introduced. BMW is very special;I realize now, that it is not just the BMW vehicle, but the entire experience. Pior to an auto accident, I always looked forward to going to this dealership for service, and, while having free coffee, Starbuck's at that, just meander visiting the parts department (by golly, I always purchase something such as the BM Championnship shirts, wallets, key chains, about twenty caps, Clothing, cast replicas, of the 750LI, And, visiting with the personnel afforded me the opportunity to feel so very special, almost like visiting a five star hotel. Well before the most recent ad campaign, I was filled with JOY;oh, my, what a joyous occasion. My eexperience at the Lauderdale Collision Center has beren unique!!!!!!! Typically, in my opinion, visiting a collision center previously has been the least glamorous, most fearful, least pleasant, most anoying experience with all vehicles other than BMW. Doubtless to say, customers are in a much different frame of mind when their "Baby(BMW") is damaged and, the customer, in most cases, is recovedring from an injury of one sort or another. My experience has been nothing but fantastic!!!!!!!I believe that Mr. Steve Suppo, the Manager, Mr. Richard Simms, the Associate Managder, & especially, Omar, the chief Technician(he should be promoted if he is not in this position already,) appear to LOVE what they do. They are a reflection of Mr. Steve Suppo. I think that, if I were the President of BMW, I would get off my Butt, visit them, and tell them personally what great l;pove they are affording your customes. As a matter of fact, I would have all sales personnel visit the people I have mentioned for a few days and learn. Other things beding equal, such as BMW being "The Ultiomate Driving Machine, the BMW total experience, etc., it is the people mentioned, doing the most difficult job of all, personally, who have solidified my desire to purchase only BMW forever and to make certain that I tell at least one person every day about BMW, and only Lauderdale BMW. Incidentally, I drive many miles to visit this particular agency and, I always will. Thank you Holman Family;you have "Got It Right!"

Awful experience & terrible service from Buddy himself - UnhappyCustomer

My car is worse off leaving than when it arrived, bubbles in the paint, damage still not repaired. After 33 days I went to get my car for the 5th time and Buddy Foster himself was there he came out of the back office and screamed at me "You better just take your car today and leave we are done fixing it, nothing is wrong with it" I asked him to go out and look at the car with me when we approached I saw a 6-8 inch rubber mark on the front bumper that had just been replaced and painted by them. Needless to say after terrible service and having to bring the car back 5 times and another time not even leaving with the car I will never return to Buddy Foster because they do a crappy job and because Buddy himself thinks he can yell and scream at a customer. I had Jim tell me one of the times that I came up there to get it "Well you are just pickier than most customers" Which means that Buddy Foster thinks it is okay to not repair things, leave bubbles in the paint and clear coat because most customers aren't as picky as me. Buddy himself should be ashamed of his behavior and how he spoke to me it was totally unacceptable and there were several witnesses to see the show he put on. The repairs needed for my car should have taken at most a week however at 33 days it still needs work done and we be going to another shop to have the damaged caused by Buddy Foster repaired the proper way. I would no recommend that anyone bring their vehicles to BF for any repairs not only because the work is terrible but because of the owner don't give that rude guy your business.