166 Florida GMC Service Centers

First of all, I am sorry this is late. - Jamzer

First of all, I am sorry this is late. Secondly, I am a “mature“ female, who unfortunately has had to assume many responsibilities – one of them taking care of the car! Having the oil changed took an hour and a half, All the personnel that I dealt with were very caring, accommodating, and responsible. That meant a lot to me. On the lighter side, when I was almost home, I realized that the line on the oil gauge was in the center, I thought it should be all the way over to the right like it is when you fill up a tank of gas! I called my daughter to ask her about it; after she got done laughing, she explained it to me. I have a lot to learn . . . but not that much time in which to learn it . . . lol

Amazing Team! - GATORFAMILY33

It’s the people first and foremost as to why I go there. Chad is extremely knowledgeable and always there to help. Their sales team is wonderful as well. All around great dealership.

To be fair, this negative review is only about the - Pongo

To be fair, this negative review is only about the warranty claims department at this dealership, not the service department per se. In mid-July of this year, I submitted the paperwork to be reimbursed for the replacement of the windshield wiper motor on my 2015 GMC Terrain due to a recall. The motor went bad prior to the recall. The service advisor told me that it would take up to two weeks for me to be reimbursed for the replacement. A month later, I still had no heard anything from this dealership. I called the warranty claims department and was told that it was pending but that I would be called a couple later with an update. I heard nothing from him. By last week, I still had not heard anything. I called again left a message. I was called a day later and was told that the claim was still pending. What???? It is completely inexcusable for me not to be reimbursed by this time. It also completely unprofessional for the dealership not to give me periodic updates on this claim.

I spent close to $10,000 to have a Mercedes Diesel engine... - antipentium

I spent close to $10,000 to have a Mercedes Diesel engine rebuilt and then when it failed fixed again and I still have an engine that leaks oil and does not run as expected. Talking to Noel is an experience and even if you have it written in stone from GOD if he thinks differently then you are wrong and all his friends he has known since he was a kid will back him up... I now have a $10,000 pile of crap and he will not honor his warranty. You decide if you would trust your engine and money with someone like this

This past Wednesday 9/11/24 marked my third visit to - 41juliett

This past Wednesday 9/11/24 marked my third visit to Ritchey GMC for routine service. Unfortunately my first two visits were not without issue as was this third visit. On the 9/11/24 visit I booked an appointment for 2 pm for full service and tire rotation. Upon arrival at the dealership everything on the vehicle was working normally. During the span of servicing and tire rotation I was informed at check out that all 4 of my TPMS sensors had gone bad and needed replacement. As a result they were unable to reset my sensors so that my tire pressures would display on my vehicle diagnostics. I advised my service advisor that everything was working a little more than two hours before. Now I realize these sensors do go bad but all four in the span of a little over 2 hours while being serviced is somewhat difficult for me to comprehend. At this point the service advisor when to the service manager, Bruce Dorph who after discussing the issue it’s me offered to split the cost of the 4 new sensors. I did not find this offer acceptable at which point he asked me if I had an extended warranty on the vehicle at which point I told him I thought had expired. He then asked what me what my deductible was under the warranty which I told him was $100.00. At this point I reminded him this was my third issue at the dealership. He said he wanted to keep my business and he would call me once he came up with a solution. Well the service was on 9/11/24 and today is 9/17/24 with no response. I did find it interesting that a received a telephone call yesterday from I assume someone at the dealership asking how my service experience was. I told her I was still awaiting a response on the issue and she said she would forward my concerns to the appropriate individuals. That was yesterday and as of today so far still nothing. I think it’s safe to say at this point that Ritchey GMC has been disappointing to me as a customer. As a side note the initial cost of replacing the 4 sensors was $673.92. Since I now am faced with having these sensors replaced elsewhere I’ve checked three fire shops and found that he service can be performed at a much lower cost. On Tuesday afternoon 9/17 I received a call from the service manager, Bruce Dorph. He said that he understood I was trying to reach him and he reminded me that he did not have the sensors in stock yet. I was aware that he previously told be they had to be ordered but I was expecting a call from him as to what he saw as a solution to my concerns. I suppose this was a case where expectations were not clearly communicated. In any event he made a fair and reasonable offer to settle my concerns and he scheduled the appointment for 9/19. They took care of my concerns and I appreciate it.

I wanted to thank you for providing excellent service... - lalala26521

I wanted to thank you for providing excellent service during my two recent visits with my 2000 BMW M-Coupe. It was refreshing to be able to leave my car in "good hands" with an obviously well trained mechanic and know that all the service will be handled in a very professional manner.